My boyfriend booked this hotel for a long bank holiday weekend in May for my birthday. He booked in December and all was confirmed.
We turned up around 11.30pm on the Friday after a long day at work to be told that they had already given away our room as they "had made some booking mistakes throughout the day". We were left with no choice but to take their offer of a room at another hotel for one night. We were then asked to come back the following day to check-in for another room. In the end this meant there was a long period on Saturday for which we didn't have the room we paid for!
And their way of apology was one free breakfast - when I complained I was told someone would email me when we returned home but they basically emailed to say they weren't going to do anything. I replied back and they haven't responded. The duty manager actually let slip that this was a common practice and it happens all the time - don't stay here unless you want this stress!
- Official Description (provided by the hotel):
- Park Hotel is located in the city centre of Amsterdam next to the Leidse Square, the Museum Square, the prestigious shopping district of P.C. Hooftstraat and Vondelpark. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , Expedia, Booking.com, Priceline, Odigeo and Hotels.com so you can book your Park Hotel Amsterdam reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Resort Amsterdam
- Amsterdam Park Hotel