Well this tale deserves a write up. I have stayed a few times with The Victoria and the time before last was awful. The dreaded “One foot around a single bed” box room. It was a show stopper...I was never going to stay there again after that.
My colleague uses TripAdvisor and had entered a review of our stay and had commented on my tiny room. To my utter surprise a couple of weeks, maybe ten days, after the event he informed me that he had received an email from Trip Advisor asking if The Victoria could contact him.
They did so forthwith. It was a direct response to his review on Tripadvisor from the Hotel manager. I hadn't heard of such a thing. The lady was very apologetic and offered to upgrade us to an Urban Suite should we choose to stay with The Victoria again.
We are through Amsterdam all year round on business so we took them up the offer and even the booking was personally taken care of.
We arrived very early in the morning flying in from Africa. This was not a problem for the Hotel, although the rooms were not ready, as expected, they were happy to store our bags as we headed off for an important meeting.
The Suite itself was fairly impressive as a Suite and for Amsterdam Central it was very very good.
Massive and hugely comfortable bed, big flat screens, bright white bathroom finished well and a separate office/sitting area. All pretty new by the looks of things.
Bathrobe provided which should be standard in my opinion.
If I hadn’t have had a free upgrade I would be complaining about the fact that Housekeeping left a big dirty scrubbing sponge on top of my jumper which was on a chair, so room for improvement.
The Staff was pleasant as always, check in staff particularly nice.
Location wise, if you want to be by Centraal Station then you simply can’t do better. The Victoria clearly cares about its guests and their opinions, a quick read of this and the fact that every review is responded to proves that. It is most certainly not the case with the majority of hotels.
They went above and beyond for us and if I am staying in the area again then I will stay there again.
Location is key in Amsterdam and The Victoria is very convenient. The rooms can be mixed but the Urban Suites are pretty sweet.
Most of all though, they clearly care and they clearly try very hard to keep their guests happy.
I am most certainly one of them.
Let us not forget that as customers who have places such as Tripadvisor to post genuine reviews should use it as it should be used. If a hotel cares then they will use Tripadvisor as the very powerful tool that it is. The Victoria clearly gets this. Other Hotels should also. Don't expect to get an upgrade if something is wrong though...this was exceptional, and the fact that we are regular customers has to be considered in also.
- Official Description (provided by the hotel):
- Restyled! The historic Park Plaza Victoria Amsterdam offers 306 modern superior rooms, executive rooms and suites. The 164 new urban style rooms were completely restyled early 2011 and have a sleek, trendy and fashionable design. All rooms offer excellent facilities as you would expect from a four-star hotel in downtown Amsterdam. 306 rooms including 164 in new Urban Wing, 10 meeting rooms up to 150 persons, Boardroom and private dining possible, Restaurant, bar, brasserie with terrace, Directly opposite Central Station and parking, Fitness and swimming pool, WiFi (high speed). ... more less
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- Also Known As:
- Park Plaza Victoria Amsterdam Hotel Amsterdam
- Victoria Hotel Amsterdam
- Park Plaza Amsterdam
- Amsterdam Park Plaza