Me and my boyfriend stayed at this hotel for 3 nights. The first night was so noisy that I woke up around 6 times that night due to noises. We got that room although we in beforehand pointed out that we are sensitive to noise and they promised us a room in the less noisy area which we didn't get.
Also, we forgot a very expensive new electrical toothbrush we want to get back. Now in Sweden, we have emailed them regarding this matter and called them 3 times, but every call leads to them giving us different (and wrong) email adresses. It took around 10 minutes for the lady in the reception to spell the email, and it was different from the email we first got. We have yet not received any response to our email regarding our lost property. When we called again to ask for it, the lady in the reception simply cut me off and said just email and hung up.
SUCH poor service and unhelpful staff, will never stay here again.More
- Free Wifi
- Room Service