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“Dark and need of a serious update”

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Park Plaza Victoria Amsterdam
Ranked #130 of 371 Hotels in Amsterdam
Reviewed 1 December 2013

When I arrived thought this was going to be a nice hotel. Great location but after 3 days decided one of the worst hotels I have stayed in.

Main issues,

1. Darkest bedrooms I have ever stayed in - cannot read a book with out straining your eyes.
2. Reception gives false impression as it is bright and up to date looking, the rooms décor is very tired looking as is the bar.
3. Road works outside are a real issue.
4. To get from the hotel requires dodging bicycles, trams, buses... this is not the hotels fault but I wonder how many tourists get hurt around this area as bikes appear to ignore any rules of the road.
5. food in the restaurant was terrible - myself and my work colleague thought the food was poorly presented and not the greatest - the lettuce was limp in the extreme on a salad I had. I will say the staff were pleasant but seemed to be struggling to cope.
6. Spa times were not that convenient.
7. Breakfast was a very non-descript affair.

  • Stayed: November 2013, travelled on business
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3  Thank G O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,351 - 2,357 of 3,901 reviews

Reviewed 29 November 2013

Stayed here for 3 nights in November 2013 for a business trip.
The best thing about the hotel is the location, it is near the central station and easy to get everywhere by tram, taxi or on foot.
The staff are all helpful in particular the reception and concierge. I didn't eat at the hotel or have breakfast, but the bar is very good for a hotel bar, serving good cocktails and there is a large cafe area for a more relaxed coffee. The rooms are good and clean and in general the hotel has a little bit of character which is unusual for a chain hotel. Its a large hotel, so there can be a lot of people coming and going, but there is lots of space and the staff manage the lobby well, so it is still a relaxing place to be.

  • Stayed: November 2013, travelled on business
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1  Thank jon r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2013

I have stayed at this hotel many times in the past during my business visits to Holland. It is so convenient as it stands near to the Central station and arriving early afternoon I have always been welcomed with an early check in and usually for a small increase an upgrade. This time I took a colleague with me and to my disappointment no upgrade was available and the rooms allocated to us on the third floor ( 301 and 323) were tiny and barely acceptable. My room was opposite a store cupboard that was in constant use day and night. Bathroom tiny, no hand towels and poor quality towels. TV did not work. Meeting with clients in the bar was a disaster, 20 minutes to get served by two staff who seemed more intent on attending to the delegates attending the conference in the hotel.. We intended to have dinner in the hotel but given the treatment received in the bar we decided to dine elsewhere. On the plus side, the reception staff are excellent and they apologised that no other rooms were available and on this occasion the hotel was fit to bursting. The internet service works really well. I will stay there again, but will not accept the sort of accommodation offered on this trip. Very sad to report this but disappointed at my treatment.
David Mullen

Room Tip: Dont accept third floor YMCA type accommodation.
  • Stayed: November 2013, travelled on business
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Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

Might be a little pricey for some, however not as pricey as some of the other hotels in/around the area. Room was adequate/clean. Hotel very handy to many things i.e., across the wide street from river cruise ships dock, also to Centraal Station, which has a line directly into Schipol Airport (awesome!!), a few blocks from Red Light District, walking distance to the Anne Frank house, Rijksmuseum, canals of course, etc. Can walk around.through the downtown core without the use of buses, taxis with nice little restaurants - good food! My first time to Amsterdam & enjoyed it.

  • Stayed: October 2013, travelled with friends
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1  Thank queenofds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

After booking a refurbished room I was disappointed to be given a room in the old part of the hotel. Room was ok, bathroom was small, corridors smelt disgusting. Room was clean. As I was only there one night I put up with it. Water 6.50 euro a bottle, not worth it. Nice concierge staff. management were keen to please. Reception staff could do with some training on customer services, or generally learn to smile. Excellent location to the train station. I score average because everything was 50/50. Spend some money on the old rooms and it would be better value for money. I could buy drinks cheaper in Dubai than this hotel. Don;t let them swipe your credit card, When I went to check out they said they had charged my credit card for my stay plus extras and I only needed to leave the room card!! The receptionist was rather annoyed that I would wait for a copy of my bill!!!! luckily I had been charged what I had used, but this isn't good practice.

Room Tip: Unless breakfast is free dont bother paying. The cost is more than double the cost of a breakfast f...
  • Stayed: October 2013, travelled on business
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Thank JacqBMiddlesbrough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

If you're used to the shiny new Park Plazas in London then the Victoria will come as a bit of a shock. Once this would have been a rather grand railway hotel, sitting just across from Amsterdam central station. Now it feels it's age, and it clearly hasn't been updated for a while - an example being the ageing bathroom fixtures and another the wallpaper worn away where furniture has rubbed against it...

The staff try hard, and are very helpful, but if there was ever a case for major investment by the chain, this is it.

Good:
Location
Staff

Bad:
Tired, old hotel
Internet a bit patchy

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank newsheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

You take your life in your hands getting from Centraal station to this hotel across tram tracks, roads and cycle paths but it is worth it! Fantastic location, excellent facilities, good food and ambience. Rooms very modern and comfortable if a little on the dark side. I lost the key to my suitcase padlock and the concierge come to my rescue with some bolt cutters which surprised me! All staff were very friendly. The price you pay is what you would expect for a hotel of this standard.

  • Stayed: November 2013, travelled on business
    • Value
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1  Thank Lipsty79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Plaza Victoria Amsterdam

Address: Damrak 1 - 5, 1012 LG Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Centrum , Dam Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#80 Luxury Hotel in Amsterdam
#80 Business Hotel in Amsterdam
#86 Romantic Hotel in Amsterdam
#90 Family Hotel in Amsterdam
Price Range: £166 - £381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza Victoria Amsterdam 4*
Number of rooms: 306
Official Description (provided by the hotel):
Restyled! The historic Park Plaza Victoria Amsterdam offers 306 modern superior rooms, executive rooms and suites. The 164 new urban style rooms were completely restyled early 2011 and have a sleek, trendy and fashionable design. All rooms offer excellent facilities as you would expect from a four-star hotel in downtown Amsterdam. 306 rooms including 164 in new Urban Wing, 10 meeting rooms up to 150 persons, Boardroom and private dining possible, Restaurant, bar, brasserie with terrace, Directly opposite Central Station and parking, Fitness and swimming pool, WiFi (high speed). ... more   less 
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Also Known As:
Park Plaza Victoria Amsterdam Hotel Amsterdam
Victoria Hotel Amsterdam
Park Plaza Amsterdam
Amsterdam Park Plaza

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