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“Great location - Bit outdated”

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Park Plaza Victoria Amsterdam
Ranked #138 of 366 Hotels in Amsterdam
Belgium
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great location - Bit outdated”
Reviewed 13 June 2014

The location of this hotel is excellent. Right at the central station, in the heart of Amsterdam.
There is no parking at the hotel, but we used the valet parking, which cost 55 € for 3 days, that we found reasonable.
Our room had a very old feel to it. The bed was good and clean, but the bathroom was worn with age, which didn't give a super clean impression, and the carpet in the room was also outdated and stained. All though it was said to be a junior suite, it didn't feel like anything special.
Breakfast was good and plentiful.
Staff, at the desk as well as the concierges, were very friendly and professional.
We also brought our bicycles, but there was no room to keep them at the hotel. So after the concierge told us, that nice bikes have a 55% if getting stolen, we left them at a bicycle parking 100m down the street, which was cheap (1,5 € a day), but they already closed at 18 o'clock. So we didn't have our bikes in the evening.
So overall we did enjoy our stay, but we will probably prefer to try another hotel next time.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cosmico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Kuala Lumpur, Malaysia
Level Contributor
172 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 10 June 2014

Our family of 2 adults and 2 youngs kid were given a large room at the new wing . Overall the room n beds are comfortable and clean . Staff are friendly and helpful . Free wifi but slow most of the time . Plus point is the swimming pool .

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChristopherTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABensalah, Guest Relations Manager at Park Plaza Victoria Amsterdam, responded to this review, 11 June 2014
Dear Christoph,

We appreciate you taking the time to review on Trip Advisor regarding your recent stay with us.

We're happy to hear you and your children enjoyed are Active Club.

It has been a pleasure to welcome you and we look forward to welcoming you again to Park Plaza Victoria Amsterdam, or to one of our affiliated hotels, in the near future when your travels bring you back to the area!

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 June 2014 via mobile

The Victoria looks impressive from Central Station, the train station we came in on, but staying there is not advised... EVER.

We were a group of 7 ladies traveling together with reservations for 4 rooms. Upon arrival they had no available rooms, but told us "we would have rooms and be taken care of". We sat in the lobby for 45 minutes, then they asked for everyone's travel documents again. (A 4 page packet with our flight, hotel and tour info for the whole 8 day trip across Amsterdam, Madrid and Barcelona). I didn't give mine since mine and my aunt's had the same info. I'm glad I didn't because we never got them back in full. The staff apparently misplaced all of the documents we'd given them within a 10 minute period. Actually, it looked like they just ripped off the last page of the stapled packet (the paper with the info they cared about) and threw away the others.

After about 20 minutes more someone came and said our rooms are being cleaned, but if we would like to leave our luggage they would keep them safe while we went about exploring the city. We got the impression several of the staff lived at the hotel and we were being given their rooms. We decided to do that since we were all getting sleepy sitting there. They took our luggage and put it in a handicapped bathroom "no one uses" according to the bellhop.

When we finally got into our room we were exhausted. The rooms were clean, but everything smelled like sewer. We had a room facing the river and the main street so traffic noise was very problematic. It was a clean bed and hot shower, but overall, I would not recommend the Victoria.

Stayed February 2014, travelled with friends
Helpful?
2 Thank Bridgette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 June 2014

I had the opportunity to get a large room in the urban wing, the room were very modern and had a very good sound isolation. I truly recommend this hotel.

room quality, staff and location makes this to one my favourite hotels if I comes back in business to Amsterdam.

Room Tip: floor 6 urban wing
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elvisOfBI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABensalah, Guest Relations Manager at Park Plaza Victoria Amsterdam, responded to this review, 11 June 2014
Dear ElvisOfBI,

We appreciate you taking the time to review on Trip Advisor regarding your recent stay with us.

It has been a pleasure to welcome you and we look forward to welcoming you again to Park Plaza Victoria Amsterdam, or to one of our affiliated hotels, in the near future when your travels bring you back to the area!

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2014

Very close to (almost) every attraction in the city. A little bit pricy, as one may guess. Friendly and helpful staff. Gulja from Azerbaijan is a good example to this. (She speaks perfect Turkish). Concierge may have behaved a little bit arrogant, I do not know why. However, it is not a big deal. Rooms are large enough, beds are comfy. For those who may be concerned, bacon was perfect in the breakfast :)

Point to be improved: There are no precautions (handle and / or a mat) in the bathroom / shower cabin to avoid slipping and falling.

Room Tip: Avoid the rooms at one certain wing, which can be accessed via two elevators. Even though you may ge...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank atork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABensalah, Guest Relations Manager at Park Plaza Victoria Amsterdam, responded to this review, 11 June 2014
Dear Atork,

We appreciate you taking the time to review on Trip Advisor regarding your recent stay with us.

We thank you for expressing your compliments to Gulja, which we have already passed on to her.

It has been a pleasure to welcome you and we look forward to welcoming you again to Park Plaza Victoria Amsterdam, or to one of our affiliated hotels, in the near future when your travels bring you back to the area!

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2014

Stayed for 5 nights in Amsterdam Victoria Plaza on Damark Street.
Everything was the way it should be and with great service.
You can sit on the bar and order food from the hotel resturant to the bar, the hotel team is very kind and cooperative to less common requests as well.

Room service is open 24 hours and the hotel allowed to open the GYM and swiming pool after-hours to use it in the night for my convinence*, thats great!

*Could be that is was possible only due to off-season dates when there are less residents staying so check before if you consider this option.

The bar is good with friendly bartenders check it out!

Overall a 4 to a great hotel at a perfect location with a decent price.
Could have been an easy 5 - Had 3 subjects i encountered there:
1. There were 2 days i had the "Please clean" sign on the doorknob and the room was not cleaned but throught the other days the room was cleaned every day.
2. Hotel Breakfast is expensive 24 euro if im not mistaken, ate outside at the recommended Greenwood Cafe on Singel street every morning, very nice place.
3. Sea Bass dish at the hotel resturant has shrimps in it and its missing from the menu so fyi if you are religious.

Enjoyed my stay and will consider staying here a second time once i am back in Amsterdam.

Room Tip: Get a room on the 5th floor at the Urban Wing(Newer renovated side) if possible this is the quitest,
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Benny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABensalah, Guest Relations Manager at Park Plaza Victoria Amsterdam, responded to this review, 11 June 2014
Dear Benny A,

We appreciate you taking the time to review on Trip Advisor regarding your recent stay with us.

We're happy to hear you enjoyed our Hotel Facilities.

It has been a pleasure to welcome you and we look forward to welcoming you again to Park Plaza Victoria Amsterdam, or to one of our affiliated hotels, in the near future when your travels bring you back to the area!

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 May 2014

We booked a room at the urban wing as recommended by other reviews.
Our room was large, modern, facing the central station. It was bustling in the daytime but surprisingly quiet at night, so we had good nights sleep during our stay.
Concierge and reception staff were helpful.

Room Tip: We were happy with our urban room.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Galexy15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABensalah, Guest Relations Manager at Park Plaza Victoria Amsterdam, responded to this review, 1 June 2014
Thank you for your comment at Trip Advisor. It was a pleasure to have you here as a guest in our Hotel.

I’m glad to hear that your stay in the Urban Wing in Park Plaza Victoria Amsterdam was good.

We thank you for expressing your compliments to our reception and congierce staff, we are very happy to work with them.

We hope to welcome you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza Victoria Amsterdam

Property: Park Plaza Victoria Amsterdam
Address: Damrak 1 - 5, 1012 LG Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Centrum , Dam Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#80 Business Hotel in Amsterdam
#83 Luxury Hotel in Amsterdam
#86 Romantic Hotel in Amsterdam
#90 Family Hotel in Amsterdam
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Plaza Victoria Amsterdam 4*
Number of rooms: 306
Official Description (provided by the hotel):
Restyled! The historic Park Plaza Victoria Amsterdam offers 306 modern superior rooms, executive rooms and suites. The 164 new urban style rooms were completely restyled early 2011 and have a sleek, trendy and fashionable design. All rooms offer excellent facilities as you would expect from a four-star hotel in downtown Amsterdam. 306 rooms including 164 in new Urban Wing, 10 meeting rooms up to 150 persons, Boardroom and private dining possible, Restaurant, bar, brasserie with terrace, Directly opposite Central Station and parking, Fitness and swimming pool, WiFi (high speed). ... more   less 
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Also Known As:
Park Plaza Victoria Amsterdam Hotel Amsterdam
Victoria Hotel Amsterdam
Park Plaza Amsterdam
Amsterdam Park Plaza

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