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“Very good charmant hotel”
5 of 5 bubbles Review of Banks Mansion

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Banks Mansion
Ranked #12 of 364 Hotels in Amsterdam
Certificate of Excellence
Sao Paulo
Level Contributor
118 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Very good charmant hotel”
5 of 5 bubbles Reviewed 21 April 2013 via mobile

All about location and excellent service. The hotel is located in the canal ring and 50 meters from the tram stop. Very easy to achieve with luggage from central station.
The staff is amazing. They try really hard to get all you need. I had a problem with a flight that was cancelled and they helped me a lot. I'd like to thank Paul and Ludwig in special.
I stayed in a canal view room (403). Very good option , good bed, quiet and great view.
The reception room with drinks and some food served all the time was a great plus. Excellent breakfast, also.
The only minus in my opinion is the bathroom. The water pression is not so good and it is pretty dark. Hard to shave with so little light.

Stayed April 2013, travelled solo
Helpful?
1 Thank Fernando F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther B, General Manager at Banks Mansion, responded to this review, 5 May 2013
Dear Guest,

First of all I would like to thank you with the utmost gratitude and sincere appreciation for your great review. It is wonderful for my colleagues at Banks Mansion and myself to hear that you have enjoyed the stay to the full potential. A special thank you from Ludwig and Paul for your compliments towards them.

It is joyful to hear that you have enjoyed our full service concept: The open bar, the snacks and the live cooking in our breakfast restaurant.

We hope to be of service to you again, when you attend Banks Mansion in Amsterdam for you next visit.

With kind regards,

Esther Boers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,559 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (659)
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English first
Bristol, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 19 April 2013

We have just returned from a long weekend trip. The hotel is in a central location and very easy to get to via tram (with luggage) and walking distance from all key attractions.
The complimentary drinks were a nice change to pricey hotel bars and the living area was very comfortable. Breakfast was excellent and better than other hotels where we have paid considerably more.
The only small negative was the size of our room - with only a double bed it was a bit on the small side however this would not put us off staying again.
Highly recommended.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bristol79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther B, General Manager at Banks Mansion, responded to this review, 22 April 2013
Dear guests,

Thank you for this clear and great review! We appreciate you taking the effort and time to write something about your stay at Banks Mansion. It is great to read that you have enojyed so many of the features of our hotel. Due to the fact that we are a monumental building we are not able to rebuild much of the rooms, so some rooms may have different shapes and sizes than other rooms.

When you come back to Banks Mansion, we hope we can give you another great experience!

With warm regards,

Esther Boers
General Manager Banks Mansion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsford, New York
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 18 April 2013

This Hotel was was just wonderful.
The location could not be better. It is a comfortable walk to almost anywhere in the City you wish to go.
The lobby is cozy and comfortable.
It is a great place to gather at the end of the day.
The Hotel Staff are outstanding and extremely help and accommodating.
The rooms are modern and spotless.
They are on the smaller side, which is what one would expect from a European city Hotel.
Breakfast is included in the rate and there is a very good variety from which to choose.

Room Tip: If you are not used to city noises or are a light sleeper, do not take a Canal Front Room. In fact...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deb G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther B, General Manager at Banks Mansion, responded to this review, 22 April 2013
Dear guests,

Thank you for the great review! We appreciate the effort of writing one. We are happy that the hotel was joyful to you and that you liked all the features of our ‘home, away from home’ concept. Your compliments about the hotel staff are received with great smiles on our faces.

We hope to be welcoming you again in the (near) future.

With warm regards,

Esther Boers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tel aviv
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 18 April 2013

Stayed there last autumn . Perfect location, very effective all over service, clean and modern, well equiped .The concierge services are knowledgable and they also sell tickets for various atractions, which makes life easier .The breakfast is mostly satisfing and the free coffee/tea /beverages in the lobby is more than welcome. Also the idea of free minibar is genious.The price is not cheap but definitely not overpriced for the quality . Loved every moment and shall be back on our next visit in Amsterdam.

Stayed September 2012, travelled as a couple
Helpful?
Thank mira l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther B, General Manager at Banks Mansion, responded to this review, 22 April 2013
Dear guest,

Wow, you have created huge smiles on our faces by writing this amazing review. Thank you very much for these great compliments about many of these great features that are part of Banks Mansion’s ‘Home, away from home’ concept; the complementary drinks in both the Living as in your private mini-bar, the ‘live-cooking’ breakfast restaurant, the free use of iPads, hispeed wireless internet, Nespresso coffee machines and amazing rain showers. These were only a few parts of the concept!
We have printed out your review and all my colleagues would like to thank you for all the writings!

We are looking forward to welcome you again at Banks Mansion, to make your stay as great as your last one!

With warm regards,

Esther Boers
General Manager Banks Mansion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ireland
Level Contributor
83 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 16 April 2013

We were on the second floor in a canal room view and at 300euros a night, I was quite disappointed with the size of the room. I have stayed in much more luxurious for the price. Our friends didn't pay extra for a canal view and got a larger room, and a larger bathroom with a bath - our room only had a shower. However, the room was nicely furnished, clean and air conditioning worked. Very comfortable bed. Nepresso coffee maker, ironing board & iron, DVD player, hairdryer, flat screen TV, safe, etc. The minibar was a bit stingy - one beer and four soft drinks. There were decanters a quarter full of whiskey, gin and cognac each, but no wine, vodka or other spirits. The breakfast is absolutely excellent - fresh fruit, cereals, yoghurts, cheese, cooked meats, bacon and sausages, a chef who cooks eggs, pancakes or omlettes to order, coffee and tea is from a machine (a bit disappointing). So while the hotel promotes its all-inclusive policy, in your room it is a bit limited. In the reception area/bar there is a "help yourself" bar and at 4pm/5pm on both evenings we were there, there was wine and canape sized cheese/cooked meats provided free. But it is misleading that this is "all-inclusive" in the true sense of the word - there is a free bar with some snacks. Staff were very friendly and helpful, but I agree with hutch531 - they do miss the mark on a few things, little details that would make this hotel excellent. Seating in the "Living Room" is limited and we struggled on both evenings to get seats for our party of four. The location is good for the Rijksmuseum, Van Gogh museum, Flower market, Leidesplein for restaurants and theatres, and within strolling distance of Dam Square. It is a more upmarket area than near the Red Light district with less stag and hen parties! So overall I would say it was very good, too expensive for the size and standard of room we got, great location and I would probably stay here again, but not pay for the canal view.

Room Tip: The additional money for the canal view is not really worth it
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ilovetotravelIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther B, General Manager at Banks Mansion, responded to this review, 24 April 2013
Dear Guests,

First of all, thank you sincerely for the honest review. We appreciate this, because so we can continue to improve our service. So we hope our service to be awarded as excellent after your next stay. Thank you for the compliments about the breakfast and it is good to hear that you enjoyed the proximity of Banks Mansion to all great hotspots of Amsterdam!
Hotel Banks Mansion is located in a old 19th century building; it is noted on the monumental list of Amsterdam. This means that not all of our rooms in the hotel are exactly alike. Some are somewhat larger than others. Some rooms have a bathtub or a steam shower, others have a French balcony. All rooms however have the high standard of comfort that fits a 4 star deluxe hotel. High quality mattresses, choice of 6 different pillows, a rain shower en comfortable chairs, just to name a few of the comforts. The rooms with the guaranteed canal view ask for an additional price because they give our guest something extra, a unique view on the most beautiful canals of Amsterdam.
All the items in the in-room minibar are there to provide you with a nightcap, a nice drink or coffee in the morning. We provide our guests with a more extensive choice of beverage and snacks in the Living area to create a central place to relax and meet new people from all over the world.
The concept that we provide our guests with is not an all-inclusive concept, but a full-service concept. This means that we offer complementary drinks all day both in our Living as well as in the room. The breakfast is included and a unlimited buffet, the hi-speed is included, use of iPads, movie channels and a DV-menu. Just to name a few of the features.
Our staff of Guest Relations Officers is trained to give you a unique total hospitality experience; it is unfortunate to hear that you have not experienced it this way. I hope we could welcome you again at Banks Mansion in the near future to make you once more indulge with our “home, away from home” concept and give you the total hospitality experience of Banks Mansion as it should be!

With kind regards,

Esther Boers
General Manager Banks Mansion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 16 April 2013

This hotel was excellent. Staff were wonderful. The hotel was perfectly situated and all attractions were in easy reach. I would seriously recommend this hotel to my friends. Banks Mansion offers a wine hour followed by complimentary drinks and continental buffet every afternoon to its guests which was very welcoming after a busy day. The staff are always there on hand and they all speak fluent English. Would definitely go back.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sejpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther B, General Manager at Banks Mansion, responded to this review, 22 April 2013
Dear guests,

We appreciate your lovely review! Thank you for that! It is great to read that you have enjoyed you stay and all its features at Banks Mansion! The complementary coffee, tea, soda’s, liquors, beers and wine in out Living. But also the snacks, cheese, sausages and complementary candies in this area. We are very happy hearing you compliments about the availability and language knowledge of our Guest Relations Offiers.

We hope to be welcoming you again in the future!

With kind regards,

Esther Boers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
interlaken, NJ
Level Contributor
103 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 15 April 2013

We booked an executive canal view room, on the third floor, we had a great view of the canal, we were in a corner room. The hotel provides nice quality towels, linens and spirits in the room and lobby. There is a cocktail period with cheese and meats each night around 5pm. Breakfast is served from 7 am and eggs are cooked to order, also pastries, breads, fruit juices and coffees are available. Our room had a Nepresso coffee maker and a mini frig stocked with cold drinks. There is also complimentary whiskey, gin and cognac in the room. Rooms have robes and slippers.There are no 110 outlets, so you need an adapter.,wi fi is free and worked well. While we received a warm welcome, we did not get a thorough briefing regarding the cocktail period, breakfast schedule etc. They missed the mark on the little things, rooms made up late in the day, missing body lotion but got too much conditioner, towels not freshened up in afternoon. Staff somewhat aloof, pleasant but not checking to see if all is well. Lots of nearby restaurants and museums are all within a 20 minute walk. Street noise is minimal. There is no bell person you have to bring your bags to your room but there is an elevator.

Room Tip: All executive rooms are corners and the canal view was worth the extra cost. We stayed in 306and lov...
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hutch531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther B, General Manager at Banks Mansion, responded to this review, 23 April 2013
Dear guests,

Thank you sincerely for the extensive review about your stay at Banks Mansion. Thank you for all the great compliments about the location and view from the hotel. It is also a treat to read that you have enjoyed the many aspects of our full service concept. Good to read that you have enjoyed the many great restaurants in the vicinity.
We also appreciate the comments on your stay, in this way we can continue to improve our quality and service of the hotel. It is unfortunate to read that you have received no briefing at check in. We always try to take as much time as possible with our guests checking in to tell them about our special and rare concept: The ‘home, away from home’ full service concept. It should not have happened that you have not received the briefing. Our apologies for this lack in service.
Our Housekeeping department always comes into the room once every day to clean and make up the room. Then they will also refresh the towels our guests wish to be refreshed. I am sorry to read that you did not want the cleaning of the rooms to be done too late. We clean the rooms of guests staying over for the night always somewhat later, so the guest has time to sleep extra late. Upon request this can of course also be done earlier in the day.

We hope to be welcoming you again for another stay at Banks Mansion to show you the total hospitality that we offer at Banks Mansion.

With kind and sincere regards,

Esther Boers
General Manager Banks Mansion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Banks Mansion

Property: Banks Mansion
Address: Herengracht 519-525, 1017 BV Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam > Canal Ring (Grachtengordel) , Rembrandtplein
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#7 Romantic Hotel in Amsterdam
#9 Luxury Hotel in Amsterdam
#16 Family Hotel in Amsterdam
#16 Business Hotel in Amsterdam
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Banks Mansion 4*
Number of rooms: 51
Official Description (provided by the hotel):
Exceptional Hospitality Founded on the concept of personalization our goal is to ensure that everything about your stay suits you. The intimacy of the hotel allows for greater personal attention, incredible service and an eye for detail by our staff. As a guest of Banks Mansion, at any given moment you are entitled to enjoy all of the beverages and appetizers offered to you in "The Living" along with complimentary breakfast, complimentary private in-room bar, complimentary in-house movies, complimentary Internet-access in our business corner and 24/7 free premium WiFi. ... more   less 
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Also Known As:
Banks Mansion Hotel Amsterdam
Banks Mansion Amsterdam

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