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“Lovely, friendly hotel”
Review of Banks Mansion

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Banks Mansion
Ranked #10 of 367 Hotels in Amsterdam
Certificate of Excellence
Portsmouth, UK
Level 5 Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Lovely, friendly hotel”
Reviewed 6 June 2008

This hotel was not too hard to find. Mind you we had a TomTom, which I highly recommend for getting into Amsterdam.

We had to park along the canal to unload our luggage, which wasn't a huge amount because we were only staying for 3 nights, but we only had enough change for an hour. The hotel recommended a local car park which we then went to and used the 24 hour parking and didn't move it again until we left, mind you it did cost us 140 Euro!

Check in was easy. Everyone spoke English. Got the lift up to the top floor and entered our non smoking room. We had the eaves in our room so the bed was tucked into there a bit. I never banged my head which I thought I would do. The air conditioning was great. We had very warm, unseasonal weather while we were there so we left it on all day.

The room had everything we needed, a safe, hanging spcace in the wardrobes. The only thing it didn't have was a set of drawers but we managed fine. There was also a desk, tv and 3 decanters on a table with whisky, gin and brandy at no extra charge. The mini bar was free too with soft drinks and lager.

We had a canal view and it was lovely. Such a beautiful city.

We also found out on the last night that we free access to the adult channels on the tv. There was also a dvd player in the room but we couldn't figure out which channel to use on the tv.

You even had a pillow menu!! Where you could choose between a variety of pillows.

The breakfast was excellent too. There was bacon and sausages and you could get eggs the however you wanted them cooked. Pancakes could be cooked to order too. There was also cereal and a selection of cold meats and cheeses. Various drinks were there too.

Downstairs, just by reception, there is the lounge where you can sit and chill. Various drinks are there including beer, wine, and spirits and also some snacks. All of this is at no extra charge. This is a smoking area and although we are non smokers this was not a problem for us.

The staff were very friendly and helpful.

Excellent location. We pretty much walked everywhere and was around 15 minutes to anywhere we wanted to go.

I would happily book this hotel again next time I am in Amsterdam, which I hope will not be too long from now.

  • Liked — Location
  • Disliked — Smoking
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Sharben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (683)
Date | Rating
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  • Danish first
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  • English first
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English first
Cheshire
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 June 2008

What is not to love about this hotel? The accommodation is lovely, the breakfast is very good, lots of nibbles in the living/reception area throughout the day/evening, and free booze for your minibar. (And if you ask nicely, they'll swap the provided spirits for something you prefer - like we swapped the whisky for vodka every time). The location is great and the staff are friendly. I tell everyone who is thinking of staying in Amsterdam to consider this hotel as their base.

  • Liked — They make you feel welcome
  • Disliked — Nothing
  • Stayed January 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank NurseFloNightingale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontypridd, South Wales
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 May 2008

We stayed here for 3 nights in May. Really can't fault the hotel. Staff are very attentive and welcoming. Our room was clean and comfortable, but the bathroon was even better with a really big bath plus a separate rain shower. Breakfast is lovely and there is a chef to cook omelettes and pancakes etc if you want. One of the best bits though is the free mini bar in your room and the free drinks and snacks in the lounge in the lobby. Would recommend this hotel to everyone.

  • Liked — The free bar, location and huge bathroom
  • Disliked — can't think of anything
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank marzipan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 May 2008

We spent a long weekend in Amsterdam and selected this Hotel mostly based on reviews I read here. It was everything the website says it was. I really can't fault this hotel at all.

We arrived around 8am and couldnt check-in til after lunch, which was expected and we were fine with that. Simply left luggage there and went exploring Amsterdam.

When we returned at 2pm to check-in the room was ready and we headed up. We stayed on the 3rd floor in a corner room with canal views. It was awesome! It felt more like a suite than a standard room. The bathroom with rain shower and separate bath was impeccably clean. The bed was comfy and we had 4 massive double windows/doors and a mini balcony looking out over the canal.

And the best bit, *everything* is included in the room rate. So i nailed at least a dozen Hoegaardens and a few glasses of wine in the lobby over the 3 days, all complimentary. Even when you return at 1am from a night out you can chill by the fire with a drink in the lobby unhassled.

Love this place.

  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank bjdbjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europe & USA
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 May 2008

This place is really different - and a mixed bag. No stupid rip-offs with the mini-bar, lots of terrific extras - all 'free' and a really great location. BUT, the breakfast was about as poor a standard as could be imagined, eg scrambled eggs made by reheating already-made stuff resembling yellow rubber, poor selection etc. This is not what hotel dining rooms should offer. The safe was broken, the phone didn't work, and they would only move us to a different room at OUR expense. The "free WiFii" turned out to last 50 minutes and in one room didn't work at all. Hmmm.

The worst part was that our foursome booked for 2 days and were forced to leave after one due to genuine and serious circumstances beyond our control. We asked (at breakfast time) if they would let us off the second night's charge. The (young) guy at the desk was very tough and said he would 'ask his manager', later saying he did so and was told 'no'. I said I expected a more lenient attitude under the circumstances and wanted to speak to the manager myself and he immediately said 'OK, we will let you off one room but not both. We can't lose money because of your problems.' I later discovered that they managed to fill the entire hotel that night but still pocketed the room charge they demanded from us.

I know we had booked for 2 nights and technically, they may be said to be in the right, but I doubt the manager was even consulted and whereas the small things are what could make this hotel so attractive, knowing they employ transparently poor actors like him and are happy to 'fine' us a (not inexpensive) room rate they ANYWAY sold to somebody else, makes me reluctant to set foot there again or recommend them. You need to feel comfortable in a hotel, but they run it so poorly it spoiled the whole experience.

  • Liked — position, comfort, extras
  • Disliked — awful food, poor staff attitude at desk
  • Stayed May 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank flyboy411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 6 Contributor
167 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 15 May 2008

My husband and I stayed at the Banks Hotel for seven nights (April 30 - May 8), and we were very satisfied with the hotel. I booked directly with the hotel, and I was contacted by the desk staff to welcome us and enquire about any requests. And we did have a couple of requests: 1) we were arriving in the morning and asked to check earlier than the usual time 2) we asked for a room that had a bath tub (most rooms have showers). The staff replied promptly, saying that they will try to accommodate our requests - and they did. We were checked in by Nina, who is very efficient, knowledgeable, and friendly, and so are the rest of the desk staff - Pamela, Laura, Kevin and Ali. Our corner room commanded a view of the canal (Herengracht) and the street (Vijzelstraat). The room and the bathroom were spacious and comfortable. We travel in Europe once a year, so we are used to smaller (than North American) rooms.

Breakfast in the "kitchen" was also very good; omelettes, pancakes and French toast can be ordered in addition to the buffet-style standards (cheese, cold cuts, smoked salmon, etc.); however, the selection wasn't changed when we were there. The 24-hour lounge snacks and drinks were also good, keeping in mind that these are snacks and not mini-meals, along the lines of nuts, olives, Dutch waffles (cookies), and the occasional dips and cheese.

I would have rated the hotel excellent, but the housekeeping service leaves much to be desired. In our 7-day stay, we had to ask 4 times for bathroom items that were lacking: soap, shower gels, bath salts. In addition, the cleaning was cursory: empty gel bottles and soiled face cloths were left uncollected. But again, the desk staff was very quick in sending whatever we needed. As a matter of fact, one of them came to our room with the items that were missing, and she saw the condition of the bathroom.

The location was also ideal for us. It was central enough, but not too busy like the Dam, Rembrandtplein or Leidseplein. We like walking, so we walked to many of the the attractions, occasionally taking the tram to the Central Station or the Museum area.

Aside from the problem with housekeeping, we were happy with the level of service, specifically of the desk staff ,and would recommend Banks Mansion Hotel.

  • Liked — Reception staff, the lounge, the view from our room
  • Disliked — Having to ask for things that should have been looked after
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
3 Thank My_Aunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, England
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 April 2008

Banks Mansion was the first hotel my wife and I stayed at when we started to go to Amsterdam for a city break about three years ago. We thought that it was lovely then; the free snacks, drinks and tv were all excellent, as was the location and all this made our stay wonderful.
We have been back to Amsterdam several times since but stayed in different hotels and this last time, we returned to Banks Mansion again. Having now had the experience of staying in other amsterdam hotels, I can honestly say that the best is definitely Banks. The quality of the decor, size of the room, location and the hospitality cannot be faulted. The breakfast was great, meaning we only had to have a snack for lunch and the air con was effective and not too noisy in the room.
Only slight minor side is that the lift is very slow and if you are on the top floor, it's often quicker to walk!
Other than that, lovely hotel, sure its a bit pricey but I certainly didn't feel ripped off with what we paid. Definitely recommended.

  • Liked — Quality feel
  • Disliked — the lift....
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jc2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Banks Mansion

Property: Banks Mansion
Address: Herengracht 519-525, 1017 BV Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam > Canal Ring (Grachtengordel) , Rembrandtplein
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#7 Romantic Hotel in Amsterdam
#7 Luxury Hotel in Amsterdam
#16 Family Hotel in Amsterdam
#16 Business Hotel in Amsterdam
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Banks Mansion 4*
Number of rooms: 51
Official Description (provided by the hotel):
Exceptional Hospitality Founded on the concept of personalization our goal is to ensure that everything about your stay suits you. The intimacy of the hotel allows for greater personal attention, incredible service and an eye for detail by our staff. As a guest of Banks Mansion, at any given moment you are entitled to enjoy all of the beverages and appetizers offered to you in "The Living" along with complimentary breakfast, complimentary private in-room bar, complimentary in-house movies, complimentary Internet-access in our business corner and 24/7 free premium WiFi. ... more   less 
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Also Known As:
Banks Mansion Hotel Amsterdam
Banks Mansion Amsterdam

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