We had seen great reviews and the hotel was recommended by our travel agent. Welcoming staff were great as expected. We were too early for check in and a welcome coffee/tea was available and advice about where to go while they stored our luggage. On check in we discovered the room was set up for one person only, ie one bathrobe, one towel, one soap, etc only. We asked for two towels and when we returned in the evening this hadn't happened. We had to wait until staff member returned from dinner and then got one bath towel, asked for soap and got it. The hotel is old and looking tatty and unloved. Although our room was a decent size the layout meant that storage for two suitcases was problematic. There were stains on the armchair in our room. In room free mini bar is good and staff replenishing it asked if there was anything else we wanted. Gin, Whisky and one other spirit were available in decanters but we did not use any of these. Query whether it would be wise to do so since one is not sure what may be in decanters that, presumably, are not emptied after each guest? Evening snacks and wine are appreciated but hygiene is a factor - loaf of bread is left there for people to slice for themselves, without a cloth being provided for protection if the loaf while it is being cut - potential for many germs on the loaf of bread after each guest has cut their slice? The young man checking us in urged us to ensure we were there for Friday evening snacks because there would be some thing special at 6pm. At 6.30 pm a staff member circulated with a small plate of deep fried balls of something - I think everyone present got one but maybe not! On a good note, the breakfast was good, eggs were prepared as you preferred them and there was a good spread. We paid more than the advertised price for this hotel and note that it was more expensive than other hotels that have excellent reviews on this site. Overall disappointing - the place has potential but needs a bit of attention if it wishes to remain competitive.
- Official Description (provided by the hotel):
- Exceptional Hospitality Founded on the concept of personalization our goal is to ensure that everything about your stay suits you. The intimacy of the hotel allows for greater personal attention, incredible service and an eye for detail by our staff. As a guest of Banks Mansion, at any given moment you are entitled to enjoy all of the beverages and appetizers offered to you in "The Living" along with complimentary breakfast, complimentary private in-room bar, complimentary in-house movies, complimentary Internet-access in our business corner and 24/7 free premium WiFi. ... more less
- Reservation Options:
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- Also Known As:
- Banks Mansion Hotel Amsterdam
- Banks Mansion Amsterdam