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Allexis R
Downham Market, United Kingdom

3 nights in Amsterdam

4.0 of 5 bubblesReviewed 13 Apr 2024
We've just returned from a 3 night break to Amsterdam. The hotel is in a great location, on the Amstel and opposite the opera house. Everything is about a 20 minute walk and having the tram stop behind the hotel is a definite plus.

Check-in wasn't very efficient- we booked 2 rooms but they were on different floors, we were not given directions to our room and had to go back to reception to ask the way and were given a twin when asked for a double. This was swiftly rectified. As we had booked a superior room we expected a better view but being realistic we did not come to Amsterdam to stay in the room!

We returned after a full day out to find the room had not been serviced but assumed it was an oversight - apparently not. Your rooms get serviced every 3 days to be more eco friendly. We should have been told this on check in and this meant your room was not freshened up, bins emptied or coffees etc replenished. I wasn't bothered about fresh sheets or clean towels as we are clean people but this screams cost cutting and not trying to be greener!

We slept really well in a comfortable bed and breakfast was excellent- the restaurant staff were really friendly and the variety of breakfast on offer will suit everyone.

Don't go with someone you don't know very well - the bathrooms give you very little privacy from noises but saying that we thoroughly enjoyed our stay at the Eden hotel.
Date of stay: April 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Rob Hemmes, General Manager at Eden Hotel Amsterdam, responded to this review
Responded 4 weeks ago
Dear Guest,

Thank you for sharing your feedback with us with regards to your recent stay at the Eden Hotel Amsterdam.
I am happy to hear that you found our hotel location to be amazing and the public transport accessibility. Although, we are sorry to hear that you have a difficulty during your arrival process, but glad hat a solution was quickly found. Regarding the cleaning process, I am truly sorry about the inconveniences you went through and the lack of communication from our side in that regard.

We surely appreciate your comments and hope to have the opportunity to provide you with an improved experience in the future.

Sincerely,

Rob Hemmes
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews great location superior double room rembrandt square amstel canal tourist tax frosted glass excellent hotel central location excellent breakfast bed was very comfortable by foot within walking distance nice stay walked everywhere city break bars and restaurants clean rooms
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Reviewed 9 April 2024 via mobile

Great hotel , very clean , huge comfortable bed . The bathroom was ,,,,, unusual ( frosted glass walls and not much in the way of soundproofing ) , but hey that’s just our typically English sensitivities around such things . The staff couldn’t have been more helpful and were also very smartly dressed , after all , this is Amsterdam ! Location- wise , fantastic for walking distance to all major attractions and a five minute walk away from Rembrandt Square with bars, restaurants and coffee shops . Only gripe was the view, if you are expecting a canal view from a Superior room you might end up with a panoramic view of the back of another part of the building but that’s a minor thing if like us, you’re out all day . Would definitely stay again but maybe ask for a room with a view .

Room tip: Use trams , Taxis can be pricey . Just enjoy The Dam . Cafe Hoppe , Wynand Fokkink and De Drei Fleischje are all very cool bars.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank NickL2855
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eden Hotel, General Manager at Eden Hotel Amsterdam, responded to this reviewResponded 10 April 2024

Dear Guest,

Thank you so much for taking the time to share your experience at our hotel.
We're glad that you enjoyed your stay.
Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.
I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us with the room facilities and the view.
Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.
We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.
We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.

Warm regards,
Rob Hemmes
General MGR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2024 via mobile

this was our first time in amsterdam and couldn’t of picked a better hotel. the staff are so lovely and friendly, the hotel is spotless and the rooms are gorgeous! we stayed on the ground floor but I think having a few doors to have to use your key to get through is excellent as made me feel extra safe. the hotel has a little shop inside, bar and a restaurant also inside. hotel is fairy central - about a 15/20 walk to most of the tourist attractions however you could also get the tram which is right outside the back of the hotel. The hotel also has public toilets which is great when you’ve checked out and waiting to go to the airport. We got the tram to central station which was €3.40 each and then the train from central station to the airport which works out miles cheaper than getting a taxi. The beds in the hotel are also really comfy which is great after a busy day of walking. Big walk in shower with great shower pressure for the thick hair girls.

When we are planning our next trip to amsterdam we will definitely be staying at this hotel. Thank you for a great stay :)

Room tip: Be sure to check out the back of the hotel as there is a square full of restaurants, bars and coffee shops :)
Date of stay: March 2024
Trip type: Travelled as a couple
Thank Happiness49788358891
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eden Hotel, General Manager at Eden Hotel Amsterdam, responded to this reviewResponded 9 April 2024

Dear Guest,

Thank you so much for taking the time to share your experience at our hotel.
We're glad that you enjoyed your stay.
Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.
We'll be sure to pass on your compliments to the entire team.
Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.

Warm regards,
Rob Hemmes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024

First time visitors to Amsterdam and this hotel is in an ideal location, very central and easy to walk everywhere.

A lovely hotel bar and a handy shop (although there is a great supermarket just down the road too which is probably better.)

Disappointed with the lack of view from the bedrooms, we booked 2 x superior twins (adult children and parents) - were told that they would normally put rooms together but weren’t able to on this occasion so instead we were on the 3rd floor and the other room on the 5th.

We were expecting a view, not to be internally facing - room smelled of food as we came in, seemingly due to the extractor fans outside the bedroom window. We did ask but no canal view rooms available. Just beware as these were supposedly Superior rooms. Booked via EasyJet holidays so maybe not as many room options?

Rooms themselves are well equipped, good hairdryer, great TV, comfy beds (although mattress toppers on brown plastic mattresses is a bit weird, and they slip around a lot) with good pillows.

The bathrooms are ridiculous - glass surround and double doors that barely shut let alone lock!

Did not like the towels - definitely medium towels not bath towels and not enough for a 4 day visit. You can ask for more but no housekeeping until after 3 nights is all very well as long as you didn’t need to shower often as there isn’t enough time for the towels to dry!

Maintenance were efficient when asked to fix a flickering light in the bathroom, and housekeepers are happy to give you additional supplies if you pass them in the corridor (which is just as well as toilet paper was not well stocked on arrival). Toilet brush was definitely unacceptable and should have been removed. Not impressed by that!

Tea and coffee making facilities are good and appreciated (although milk would be useful, and the chocolate bars mentioned by reception on check in were disappointingly not evident in either room!). Surprised no mini fridge as there’s plenty of space for one and would be really useful.

12.00 check out is useful and gives time to get breakfast. We went outside of the hotel as there are plenty of places to choose from.

We enjoyed ALOT of walking, an interesting visit to the Rijksmuseum, Dam Square, a canal cruise (highly recommended!), the Red Light District, flower market and some shopping.

Don’t believe all you see on Instagram - several places were closed or full! We did enjoy lovely breakfasts at Brug34 round the corner though.

Pleasant hotel staff and good service at the bar, which is nice to come back to in the evening. Pool table is a nice touch (although didn’t manage to get on it as it was always busy) as is the pizza ovens. Love the hotel staff uniforms!

Room tip: If there is anything you really want to do, book in advance. Breakfast at Brug34 is superb. Superior rooms have no view!!
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lulu2012ju
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eden Hotel, General Manager at Eden Hotel Amsterdam, responded to this reviewResponded 4 April 2024

Dear Guest,

Thank you so much for taking the time to share your experience at our hotel.
We are proud to offer such a unique location to all our valued guests.
We are so glad you enjoyed the most of your stay with us and we do apologize for the inconvenience you had with the room view and facilities.
Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.
We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.
We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.

Warm regards,
Rob Hemmes
General MGR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024

Beds are so uncomfortable we felt like we were sliding off. I'd assume this is due to a memory foam topper. Lobby and rest of hotel is lovely and self serve shop is a great idea. Rooms are good sized and water and chocolate is a nice touch. Central location.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wee d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eden Hotel, General Manager at Eden Hotel Amsterdam, responded to this reviewResponded 4 April 2024

Dear Guest,

Thank you so much for taking the time to share your experience at our hotel.
We are proud to offer such a unique location to all our valued guests.
We are so glad you enjoyed the most of your stay with us and we do apologize for the inconvenience you had with the mattress.
Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.
We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.
We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.

Warm regards,
Rob Hemmes
General MGR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024 via mobile

Beautiful rooms very comfortable and most importantly is the way the handle any issues that you might have with your room. Joseph at the reception is very professional and helpful. The breakfast was amazing and he offered it to us to compensate the issue we had with the sink which he managed to sort out very quickly. All and all highly recommended hotel.

Room tip: There is a bug super market just outside the hotel , don’t need to buy everything in the lobby or small shops around.
Date of stay: April 2024
Trip type: Travelled with family
Thank Saharmoss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eden Hotel, General Manager at Eden Hotel Amsterdam, responded to this reviewResponded 4 April 2024

Dear Guest,

Thank you so much for taking the time to share your experience at our hotel.
We're glad that you enjoyed your stay.
Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.
We'll be sure to pass on your compliments to the entire team.
Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.

Warm regards,
Rob Hemmes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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