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“Excellent staff”

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De L'Europe Amsterdam
Ranked #16 of 367 Hotels in Amsterdam
Certificate of Excellence
Swindon
Level 6 Contributor
478 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
“Excellent staff”
Reviewed 8 March 2012

We stayed 4 nights and had chosen DeL'E as it was located within reasonable walking distance of the main attractions.

We took a taxi from the airport and the cost was just under €45. This was in a large multi seater and the driver assured us that he would charge the same as a "standard" car. As the cost going back was about the same and it was then "rush hour" this seemed to have been the case. Going back we booked the taxi ourselves (TCA as recommended by other reviewers) and it arrived in about 10 minutes from our call.

The hotel staff throughout were very friendly, efficient and helpful, although we had done a lot of research and had planned our trips out, so I do not think we needed much help on that aspect.

We had booked a junior suite with a canal view, and this room was absolutely fine in terms of size, view and facilities and as we had expected. We were offered an upgrade for an extra €300, but declined this. The bed was very comfortable and the nespresso machine was a welcome addition, although a small kettle would have been useful to make tea, rather than having to use water from the nespresso which had a coffee taste. The complimentary bottled water was a nice touch. The lighting on the wardrobe side of the room is not very bright though, so not easy to see inside. Occasionally the room was cold on returning after a day out, so it is possible that this may have been on a timer?

The bed was very comfortable, although like other reviewers the automatic lighting system was a bit strange - difficult to read in the bathroom if the lights suddenly go out. Perhaps a simple guide for the room basics might help here! Also as has been mentioned the internet access was at times a bit slow, and on one occasion non-existent..

We ate in the brasserie on two evenings and the service and food was very good, we also had some excellent cocktails in Freddy's bar. The wine list in the brasserie contained many choices that were expensive, but amongst these were a handful of perfectly acceptable wines at a reasonable price for the quality hotel that it is.

Breakfast was OK, a nice range, but the cheese and meat on one morning were a little "tired" looking, but it was our latest start and no doubt would have looked better earlier on.

Housekeeping were too efficient, in that any bathroom product that had been opened seemed to be replaced on a daily basis. If these are discarded it is wasteful and unnecessary.

We bought 2 Holland Passes (5 entries each) at a total of €88. We were left with 2 windmill passes, but even so after visiting the Van Gogh and Rijks museums, the new and old church, the Hermitage and doing a canal tour, we still got our money's worth. Of these our favourite was the Hermitage (and also had a good lunch there).

I think we would have visited all regardless of whether we had the pass, so it was not a question of "we must get our money's worth".

We also visited the Anne Frank house which is not in the Holland Pass, but very worthwhile and attended the free concert on Wednesday lunchtime at Concert Gebouw - extremely popular even in early March and I do not think there were any spare seats, not sure if this was due to the quality of the performance, the fact that it is free, or that it was pouring with rain - however we enjoyed it.

The disappointing visits were the two churches, the old as it was being renovated and those parts that were visible were not all that impressive and the new as the exhibition it contained effectively meant that you could not really see the building itself all that well.

On the subject of food we had a good lunch at Ristorante Pizzeria Isola Bella at Thorbeckeplein and also at Cafe de Jaren just down the road from the hotel.

Overall we enjoyed our visit to Amsterdam, we think the length was about right for seeing the main attractions that we wished to see and it is a good city to walk around - mostly flat, with just the occasional bridge over a canal having an incline!

One final point, as we wanted to travel from Bristol we flew with easy jet and paid for speedy boarding - going out was fine, but coming back they did not differentiate between those who had paid extra for SB and those who had not, so it was a waste of money paying the extra.

  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank CharlieCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Washington DC, District of Columbia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 February 2012

While the hotel was quite luxurious, it is not the best choice for business travelers. I was disappointed in the internet access -- only wireless access was available, and the signal was unstable and poor. At times the internet was very slow and not really usable. Definitely disappointing, given the price range of this hotel. The internet connection was too slow for a good remote connection to my office network. I would have really preferred a wired connection.

I heard that the hotel had recently been renovated, and it was indeed beautiful. My room was decorated in red and black (very Dutch), with a spacious white marble bathroom. There was ample closet space and a huge bed. Although the room was a nice size, the desk was very small and cramped. It was difficult to do any work at this desk.

The service was generally excellent and responsive. The room service menu was on the hotel's website, which you access on the provided iPad. You can also order using the iPad, something that they recommend. However, you still have to call for the soup and dessert of the day, something that they should be able to update on their site daily. Since I had to call for this information anyway, I always wanted to order while on the phone. They would politely request that I put in my order on the iPad, but I didn't understand why I should bother going back to the iPad when I had someone on the phone to take my order.

In addition, every time the iPad sleeps (after 10 minutes of inactivity or so), you have reconnect to the internet service provider through the hotel website. This might be understandable for your personal computer, but for the iPad provided by the hotel, it was a nuisance. It would be like having to log in to the hotel's TV service before watching TV, instead of just turning the TV on.

Overall, I would recommend this hotel if you don't expect to do any work while in town.

  • Stayed October 2011, travelled on business
    • Value
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Helpful?
Thank fiddleleaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeLeurope, Front Office Manager at De L'Europe Amsterdam, responded to this review, 1 March 2012
Dear guest,

Many thanks for your overal positive feedback with regards to your stay at De L'Europe last October. Your compliments on the product en service will definitely be shared amoungst the team.

I am, however, very sorry to hear that you were affected by what seems to be a defect internet hotspot near your room at the time when you stayed. Internet is of fundamental importance to our guests, for that reason access has always been provided on a complimentary basis. I am pleased to inform you that since you have stayed, additional hotspots have been put in place and the option of a hard wired connection is now available as well.

At De L'Europe, we love to speak to all our guests in person therefore I was surprised to hear that you were referred to your Ipad to place an order with Room Service. On the Ipad, our guests are now encouraged to speak to us in person to share their preferences in order to ensure all orders placed are exactly to their liking.

Please feel free to contact me when you think about staying next, in order for me to personally overlook your stay and ensure your next stay will be even more memorable for the right reasons.

Best regards,

Jeroen Bronsveld
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 February 2012

i do not often feel compelled to write glowing reports about hotels or the service that i have experienced although after our stay at the De L'Eroupe i really feel i should comment in the hope that others travelling to Amsterdam experience the same quality of service from the De L'Europe hotel as we did.

My boyfriend and i have just returned from the De L'Europe hotel. We have stayed in some of the best hotels in the world and i can honestly say that this hotel is one of the best we have ever stayed at. Not just due to the hotel but mainly the wonderful staff employed by the hotel. Nothing was too much trouble and everyone from our driver to the waiting staff had a unique quality of making you feel very special.

From the moment i booked the hotel the guest relations team were fantastic. Titta in particular was extreamly helpful. Titta organised a wonderful room that overlooked the river and was simply stunning. I received a pre booking form asking some basic information including what temp we would like the room and what pillows we would like. Not many hotels offer such options pre check in.

On our arrival at the airport our driver called my mobile to check we had arrived safely and to confirm where we were in the airport. He was waiting for us with a huge smile and a hand shake. It was a welcome start to a lovely weekend.

On arrival at the hotel we were greeted with the concierge manager who couldnt have been more helpful. We arrived quite early and were given a room to freshen up and change as our room would not be ready until a little later that day. This was such a lovely gesture as most hotels would only offer luggage storage! On returning to the hotel a little later that morning, Titta who i made the booking with came and personnally showed us to our room this again was such a lovely touch.

We were shown to our stunning room where rose petals were left on the bed and in the bathroom. All rooms have Ipads and docking stations adding that little extra comfort and facilities to the rooms. There was a welcome gift on our arrival of a bottle of wine on ice.

The food and service in each of the restaurants were faultless. Ralph from the Promenade is truly an asset to the De L'Europe hotel, his friendly nature and manner make you feel as if you have made a lifelong friend. The management team must have searched the whole of Amsterdam for such wonderful staff.

its very rare that you find a hotel that is stunning and has the staff to match but i can honestly say that from the moment we arrived we were treated like royalty.

My boyfriend and i look forward to visiting this wonderful hotel agian very soon.

Room Tip: Premier Dexule River View Room - Romantic Blue was stunning
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  • Stayed February 2012, travelled as a couple
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Helpful?
2 Thank EvansSullivan1921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
76 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 13 February 2012

After its recent complete renovation, De L'Europe is now one of the very best hotels in Amsterdam. Mixing classic traditional with modern contemporary, the result is stunning. The rooms are all themed in different colours, some rooms are blue, others red, grey or white. Our junior suite was blue with a magnificent view over the Amstel river. Free use of an Ipad in the room, free wifi and ipod docking station and a Nespresso Machine were all included. The white marble bathroom had underfloor heating, a huge bathtub and rainforest walk-in shower. We did not try the restaurants but the open-kitchen concept of the Brasserie was attractive and the red-themed lobby bar, which also does afternoon-tea, was slightly quirky but stylish.
There is a small gym and indoor pool with view over the canal downstairs. The traditional dutch Freddies bar seemed popular with non-residents as well.
An excellent choice next to Muntplein at the top of Damrak means you are within walking distance of almost anywhere in Amsterdam.

  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
1 Thank FirstTravellerLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 February 2012

We stayed at the Hotel De L'Europe in November right after they had finished their renovations and we were completely "wow"ed by the new look!! Due to a miscommunication on a previous visit, Titta greeted us at the front desk and even gave us a choice of rooms to stay in! We had a fantastic room with a view of the canals and a bottle of champagne was sent to our room as soon as we had checked in. The staff and service level are unmatched by the other hotels in the immediate area! The lobby is breath taking with its large chandeliers and huge portraits hanging on the walls. It exudes elegance and class and we just loved it! Titta, if you see this, THANK YOU for making our stay so memorable and enjoyable! We will be back!

  • Stayed November 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Matthew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hollywood, California, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 January 2012

Me and my friend loved our stay Hotel De L'Europe, The concierge Mr.Bronsveld planned each night beautifuly. They scheduled the best restaurants and places to go to aswell as put us on the guestlist to certain nightclubs. Everybody there was very friendly and helpful. This hotel is also in the center of Amsterdam. It was our first time in Amsterdam and it was the best New Years we've ever spent. The view of the canals from our room were very excellent.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank George702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haarlem, The Netherlands
Level 2 Contributor
8 reviews
Reviewed 22 January 2012

We visited Freddy's after spending a day in Amsterdam. It is a relaxed environment and a perfect place when you need to take a break from the adventures of Amsterdam. The view over the canal and Munttoren is simply stunning.
The cocktails are delicious! If you aren't sure about what to choose the staff can give you tips and you just might find a new favourite. The staff is social and friendly, providing excellent service. We had a lot of fun joking with the staff and will definitely come back!

Stayed January 2012, travelled as a couple
Helpful?
Thank emydo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about De L'Europe Amsterdam

Property: De L'Europe Amsterdam
Address: Nieuwe Doelenstraat 2 - 14, 1012 CP Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Amsterdam
#6 Spa Hotel in Amsterdam
#6 Family Hotel in Amsterdam
#12 Luxury Hotel in Amsterdam
#14 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — De L'Europe Amsterdam 5*
Number of rooms: 111
Official Description (provided by the hotel):
In the heart of Amsterdam, in walking distance of the plush 19th century Museum Quarter, the pinnacle of sophistication and cultural bohemia with the Rijksmuseum, the Stedelijk Museum and Van Gogh Museum and with its prime location on the banks of the Amstel river, De L’Europe is synonymous with Dutch rich history. Since the first official opening in 1896, De L’Europe has been favored by Amsterdam’s elite and the hotel continues to attract the world’s most celebrated names. Experience and explore a unique entrée into the Amsterdam of yesterday and today by arriving at De L’Europe. Admire true replicas from the Dutch Masters like Frans Hals and Rembrandt van Rijn in the Promenade whereas replicas of Dutch Masters like Jan Steen, Johannes Vermeer and Floris van Dijck decorate the walls of the rooms and suites in the historical Rondeel building. Adjacent to the hotel, the suites at the contemporary Dutch Masters Wing offer a selection of modern colors that form the basis for replicas of Dutch Masters like Pieter Codde and Pieter Saenredam. Guests may enjoy culinary highlights at the two Michelin-star rated Bord’Eau Restaurant Gastronomique, the casual chic Hoofdstad Brasserie with an international twist and Hèt Terras, the city’s most popular Summer hotspot overlooking the buzzling city center of Amsterdam, complemented by exclusive wines from the private wine cellar ‘Les Caves De L’Europe’. Kick back and relax at the Amsterdam’s inspired gentlemen’s pub Freddy’s Bar to sample a traditional Heineken beer or sip on one of the signature cocktails. To complete your Amsterdam experience, indulge yourself with one of the bespoke beauty treatments at the Spa & Wellness ‘Skins Institute – De L’Europe’. Feel at home in an iconic 19th century treasure and be surrounded by cultural heritages while exploring a modern vibrant city. ... more   less 
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Also Known As:
De l`Europe Amsterdam Hotel Amsterdam
Hotel De l Europe
De l Europe Hotel

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