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“Great location great hotel”

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De L'Europe Amsterdam
Ranked #18 of 374 Hotels in Amsterdam
Certificate of Excellence
Reviewed 28 August 2012

I have been attending this hotel for a venue end of June. the setting and atmosphere in this hotel are unmatched. Food is delicious, the rooms are excellent; I would recommend this hotel to all travelers, looking for affordable luxury.

  • Stayed: June 2012, travelled on business
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Thank peterlybeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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975 - 981 of 1,571 reviews

Reviewed 25 August 2012

Not sure how I should rate this hotel. Our first room was pleasant enough, nothing special, but we were woken up at 5am by the floor light sensors coming on. Feeling somewhat jet lagged, we tried to ignore it but it wasn't soon till they went off again. A couple of minutes later, the noises we could hear in our room made it obvious we had a 'visitor'. I bolted up out of bed whilst my husband looked around to investigate but couldn't find anything so we turned the light back off and tried to go back asleep. Within seconds the glasses on the table were clinkering and that was enough for me. We rang reception and they offered to send someone up but we told them not to bother, we were going to shower and pack our bags so they could find another room for us.
We were upgraded to a large suite that was very nice, but considering the circumstances it was probably the least they could do. The continental breakfast was nothing special and on check out we were questioned if we 'took some bacon' one morning, which we didn't, which wasn't the most pleasant of conversations to have, especially after the charades of our first night! The dinner on the terrace was quite nice. The location of the hotel was convenient to everything we wanted to see foot, although we did take a taxi to and from the station as it was too far to walk with luggage.
Overall, I think I would still recommend this hotel, just beware of the ' Siberian Hampsters'.

  • Stayed: August 2012, travelled as a couple
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1  Thank kobe22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2012

Taking the old and smashing it with the new, this hotel is modern, warm, and a happy place to be. Amsterdam was a strange city to me, but the moment I entered our room my jaw dropped. My favorite color is mustard, yea appalling to some, but it's a happy color people and out room was a bronzy mustard color with rembrandts on the wall, a stunning terrace over the canal and a modern as you can get purple bathroom. The interior designer deserves huge props to pull off such a task in such a tasteful manner. The concierge booked us dinner at two restaurants of which I will never forget. De Vief Viejen (well, something like that, English: the five flies) was the first and it was drop dead yummy. It's Dutch food made at it's best. The best experience and food I have ever eaten came from Le Rive at the intercontinental. Nothing on any continent has touched it, and I was a vegetarian at the time and the chef created an entire pre fixe menu of 5 courses which was actually like 20, and course on top of course topped the next. When you stay at hotel de l'europe, which you should, get them to book you a dinner at Le rive with drinks afterwards at the secret unmarked bar that was like hogwarts gone achy. (the concierge will instruct you on how to get in). Have fun and enjoy the tulips!

Room Tip: Try and get a canal view, and a terrace really makes the experience.
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  • Stayed: May 2012, travelled as a couple
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Thank RyFy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2012

Very commercial location, although on a canal. Beautiful room, poor service at front desk and restaurant. Just too big - would have preferred smaller boutique hotel on more residential canal. Just sorta misses!

  • Stayed: August 2012, travelled with friends
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Thank 5807tripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2012

From the moment you arrive until you check out you are aware that you are in a first rate old world hotel. Every amenity is available. The staff is elegant and professional and ready to assist in whatever you need. Restaurant and staff are worthy of 5 stars. Friendly, not stuffy atmosphere, but with elegance and style. Perfectly and centrally located. We look forward to returning!

Room Tip: We were in 506 which was a corner room with great views!
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  • Stayed: July 2012, travelled as a couple
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Thank kandeeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

I made a booking for 2 deluxe rooms, both were very disappointing for a 5 star hotel. The first room, number 432, had an unacceptable smell of sewerage - which was very odd as it wasn't from the bathroom and the room is well above the canal. Opening the tiny attic window did nothing to clear the smell. I asked Robert, the staff member who showed us to our room, for another room. He agreed that it was necessary said he would deal with it straight away. The second room reserved for us was also unacceptable. Number 322 looked into a glassed-over central courtyard giving a very claustrophobic feeling. Very little natural daylight or view of the sky and no chance to open the window for fresh air.
We waited for a hour then called reception to ask them for an update on changing rooms. The front desk did not know about our request but told us that as the hotel was fully booked we could not move rooms unless we were willing to pay and additional 150Euros per room per night. Confusing and contradictory. The hotel were not willing to send someone to check the problem with the smell in the room nor were they willing to move us from an unacceptable room at their cost. Not what you expect from a 5 star hotel. The staff should feel ashamed that they treat customers so badly. I won't ever return to this sub-standard hotel.

Room Tip: Avoid rooms 432 and 322
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  • Stayed: July 2012, travelled with family
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1  Thank Milouxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeLeurope, Front Office Manager at De L'Europe Amsterdam, responded to this reviewResponded 1 August 2012

Dear guest,

Thank you very much for your feedback.
I am truly sorry to read that your stay with us did not meet your expectations and that the service received was not the one we like to pride ourselves with. I am surprised to read that a manager was not made aware to address your area of discontent about the odour in the room, which to me sounds like it could have had something to do with the air conditioning unit.
The room with courtyard view was allocated with best intentions since your reservation stated that a quiet room was desired.
You are absolutely right that your feedback should have been dealt with in a more gracious manner and there is no excuse that you could not have moved rooms durning your entire 3 day visit.
I kindly ask you to email me directly should you wish to discuss this matter in further depth.

Kind regards,

Jeroen Bronsveld
jbronsveld@leurope.nl

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2012

Nice hotel, cosy, stylish with that french/dutch touch. The location (as their brasserie's terrace) is sensational. The hotel consists of more buildings attached together, so around every corner there is another surprise. One more tip: great thee menu!

Room Tip: take a view on the water. hey, your in amsterdam!
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  • Stayed: July 2012, travelled on business
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1  Thank Mister M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about De L'Europe Amsterdam

Address: Nieuwe Doelenstraat 2 - 14, 1012 CP Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Amsterdam
#6 Family Hotel in Amsterdam
#7 Spa Hotel in Amsterdam
#14 Luxury Hotel in Amsterdam
#14 Romantic Hotel in Amsterdam
Price Range: £269 - £529 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — De L'Europe Amsterdam 5*
Number of rooms: 111
Official Description (provided by the hotel):
In the heart of Amsterdam, in walking distance of the plush 19th century Museum Quarter, the pinnacle of sophistication and cultural bohemia with the Rijksmuseum, the Stedelijk Museum and Van Gogh Museum and with its prime location on the banks of the Amstel river, De L’Europe is synonymous with Dutch rich history. Since the first official opening in 1896, De L’Europe has been favored by Amsterdam’s elite and the hotel continues to attract the world’s most celebrated names. Experience and explore a unique entrée into the Amsterdam of yesterday and today by arriving at De L’Europe. Admire true replicas from the Dutch Masters like Frans Hals and Rembrandt van Rijn in the Promenade whereas replicas of Dutch Masters like Jan Steen, Johannes Vermeer and Floris van Dijck decorate the walls of the rooms and suites in the historical Rondeel building. Adjacent to the hotel, the suites at the contemporary Dutch Masters Wing offer a selection of modern colors that form the basis for replicas of Dutch Masters like Pieter Codde and Pieter Saenredam. Guests may enjoy culinary highlights at the two Michelin-star rated Bord’Eau Restaurant Gastronomique, the casual chic Hoofdstad Brasserie with an international twist and Hèt Terras, the city’s most popular Summer hotspot overlooking the buzzling city center of Amsterdam, complemented by exclusive wines from the private wine cellar ‘Les Caves De L’Europe’. Kick back and relax at the Amsterdam’s inspired gentlemen’s pub Freddy’s Bar to sample a traditional Heineken beer or sip on one of the signature cocktails. To complete your Amsterdam experience, indulge yourself with one of the bespoke beauty treatments at the Spa & Wellness ‘Skins Institute – De L’Europe’. Feel at home in an iconic 19th century treasure and be surrounded by cultural heritages while exploring a modern vibrant city. ... more   less 
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Also Known As:
De l`Europe Amsterdam Hotel Amsterdam
Hotel De l Europe
De l Europe Hotel

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