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“5 Star Hotel with 2 Star Service” 2 of 5 bubbles
Review of De L'Europe Amsterdam

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De L'Europe Amsterdam
Ranked #15 of 361 Hotels in Amsterdam
Certificate of Excellence
Knoxville, Tennessee
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“5 Star Hotel with 2 Star Service”
2 of 5 bubbles Reviewed 14 May 2014

I will net this out:

Cons:

- Requested room to be made up at 10AM, returned to hotel at 11:30 - not made up, made 2nd request to hotel staff "I am so sorry" at 11:30 when leaving for lunch, returned at 12:30 - still not made up, 3rd request to to front desk "I am very sorry, will take of it immediately" at 12:30 - returned to hotel at 2:30PM - still not made up.

- Turn the TV on - 1 to 2 minutes later it would turn off by itself. Contacted front desk, "So sorry, will get it fixed right away". Next day turned TV on - 10 minutes later it turned off. Tried it again that evening, stayed on for 25 minutes, then turned off.

- Bathroom light turned on and off by itself. Contacted front desk, "Very sorry, will send someone fix it right away". About 30 minutes later 2 men came to the room and asked if I was having trouble with the bathroom light. I responded yes. He said he needed to get something and would return - never returned.

- I was told I was upgraded from a Superior to Deluxe room. I would hate to see the size of a Superior room. One window you could not see out of because it was in an alcove above a table. The room's wardrobe closet had 6 hangers with enough room barely for a few shirts, jacket and a pair of pants. Average amount of clothes for 2 people would never come close to fitting in this tiny space.

- Placed "Do Not Disturb" sign on door. Knock, Knock, opened door - hotel staff member wanted to check the minibar. I asked if he could come back later, he insisted "would just take a moment". I again requested he come back later and again he insisted and wouldn't leave. To get rid of him I agreed, he came in, checked the minibar, thanked me, and left. Maybe he couldn't read.


PROS:

- The elevator world well
- Wonderful check-out process
- Good internet
- Good location

Room Tip: If you need an adequate sized room with normal closet space, a window you can actually look out of...
See more room tips
  • Stayed May 2014, travelled solo
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Itravel19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeLeurope, Manager at De L'Europe Amsterdam, responded to this review, 17 May 2014
Dear Guest,

Thank you very much for having taken the time to share your feedback and I am very sorry to read that you did not experience the service we like to pride ourselves with.

There is no excuse for the fact your Do Not Distrurb request was not honored and neither for you having to ask for Housekeeping service 3 times. Our rooms feature motion detector lighting which explains your bathroom lights going on by themselves however please accept my apologies if this was not explained properly.

I am sorry we did not get to meet whilst you were in residence but I would like to invite you to contact me directly via my personal email which is jbronsveld@leurope.nl in order to have the opportunity to turn things around.

Kind regards,

Jeroen Bronsveld
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,391 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (315)
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  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
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  • Russian first
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  • Swedish first
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  • Any
English first
London, United Kingdom
Level Contributor
190 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

Visiting Amsterdam for business this week I decided to stay somewhere different and booked this small luxury hotel for 2 nights.

The hotel is well positioned and more traditional than the Conservatorium where others in my group decided to stay.

We booked through Expedia VIP Elite and were upgraded on check in to Junior Suites on the 3rd and 4th floors. Whilst small, the accommodation was very well appointed with small sitting rooms, iPad and full entertainment system although I found the lighting impossible to fathom, as indeed was the coffee maker which should come with clear instructions.

Comfortable big beds, quality bed linen and in room amenities and the biggest and heaviest pillows I have ever seen. Large, beautifully appointed floor to ceiling marble bathrooms with good showers.

Whist expensive by any standard this hotel gets my vote as a serious alternative to other allegedly 5 star hotels in Amsterdam.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WorldTravellerFirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 9 May 2014

We spent our honeymoon in Amsterdam so we thought we would go back for our 50th. We had a fantastic time. The room was excellent, the staff so helpful, the restaurants top class. The bed was huge, very comfortable and about the size as the room we stayed in on our honeymoon. The size of the pillows was beyond belief. The marble bathroom was very special. The concierge staff were very efficient and organised trips for us, provided tickets so we did not have to queue and gave us excellent advice where to eat, including booking on our behalf. Truly a world class hotel. We are seasoned travellers and know a good thing when we see it.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bruce L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galloway, New Jersey
Level Contributor
220 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

The title is a large one to fill but I believe this hotel was the BEST overall hotel I have stayed (with the Marmara Bodrum in Turkey very close!).
I would consider myself an above aaverage traveler who recognizes good value and service.
From the moment we checked in, to the exit, this hotel exceeded our expectations.
Quick and easy check in (with a tour of our room and ameneties), a great concierge and staff, great breakfast, our room was large and clean with an ipad to go online, the best hotel shower, awesome breakfast, great location, Freddy's bar is nice and great reviews on their Michelin Star restaurant (we had other reservations), elegant and historical buiulding.

What impressed me the most was the staff's attention to detail, top to bottom. That made a world of a difference.

My wife and I cannot rave enough about this hotel. Thank you to the entire staff!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RRM1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curzay-sur-Vonne, France
Level Contributor
99 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 3 May 2014 via mobile

I booked De L'Europe Amsterdam Hotel as my husband's advice for my vacation. The hotel was truly awesome as the first class hotel. I love it from outside to inside, it seems perfectly perfect. It looked like an old castle, so historic, royal and luxury. I felt like a queen when I stayed here. My room was spacious, cozy and classy with classic design, high quality furniture and amazing river view. The bathroom was small, but clean and comfortable. I love gym centre, it had modern equipment. The indoor swimming pool was small, but peaceful. Few customers used this pool, so it was the quiet place to enjoy cocktail and read a book.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ggodoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

i booked this hotel for just a night, it was comfortable (the lighting system was a little too clever for me though, with sensors and a complicated setup in the bathroom where i was mostly in the dark) The location was great, very central.
As the hotel did have many available rooms I asked if I could have a larger room as mine was quite small but this could sadly not happen without a significant increase in price.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Johanna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagos, Nigeria
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

Over the last 17 years I have stayed in countless different hotels in Amsterdam and the hotel De L'Europe is without a doubt the best of the lot.
The most spacious rooms, the best service and staff and an excellent location.
They say you get what you pay for and although this hotel is not cheap, it is definitely value for money.
I will definitely be staying here again on my next visit.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about De L'Europe Amsterdam

Property: De L'Europe Amsterdam
Address: Nieuwe Doelenstraat 2 - 14, 1012 CP Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Amsterdam
#6 Spa Hotel in Amsterdam
#6 Family Hotel in Amsterdam
#11 Luxury Hotel in Amsterdam
#14 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — De L'Europe Amsterdam 5*
Number of rooms: 111
Official Description (provided by the hotel):
In the heart of Amsterdam, in walking distance of the plush 19th century Museum Quarter, the pinnacle of sophistication and cultural bohemia with the Rijksmuseum, the Stedelijk Museum and Van Gogh Museum and with its prime location on the banks of the Amstel river, De L'Europe is synonymous with Dutch rich history. Since the first official opening in 1896, De L'Europe has been favored by Amsterdam's elite and the hotel continues to attract the world's most celebrated names. Experience and explore a unique entrée into the Amsterdam of yesterday and today by arriving at De L'Europe. Admire true replicas from the Dutch Masters like Frans Hals and Rembrandt van Rijn in the Promenade whereas replicas of Dutch Masters like Jan Steen, Johannes Vermeer and Floris van Dijck decorate the walls of the rooms and suites in the historical Rondeel building. Adjacent to the hotel, the suites at the contemporary Dutch Masters Wing offer a selection of modern colors that form the basis for replicas of Dutch Masters like Pieter Codde and Pieter Saenredam. Guests may enjoy culinary highlights at the two Michelin-star rated Bord'Eau Restaurant Gastronomique, the casual chic Hoofdstad Brasserie with an international twist and Hèt Terras, the city's most popular Summer hotspot overlooking the buzzling city center of Amsterdam, complemented by exclusive wines from the private wine cellar 'Les Caves De L'Europe'. Kick back and relax at the Amsterdam's inspired gentlemen's pub Freddy's Bar to sample a traditional Heineken beer or sip on one of the signature cocktails. To complete your Amsterdam experience, indulge yourself with one of the bespoke beauty treatments at the Spa & Wellness 'Skins Institute - De L'Europe'. Feel at home in an iconic 19th century treasure and be surrounded by cultural heritages while exploring a modern vibrant city. ... more   less 
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Also Known As:
De l`Europe Amsterdam Hotel Amsterdam
Hotel De l Europe
De l Europe Hotel

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