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“Great Location but Room was a Sauna (no air conditioning)”

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Holiday Inn Express Amsterdam-Sloterdijk Station
Ranked #66 of 372 Hotels in Amsterdam
Certificate of Excellence
Reviewed 19 June 2014

I am a Platinum IHG member, and I traditionally like the Holiday Inn Express chain of hotels since the internet and breakfast make travel easier. This hotel is an above average property except for 1 feature - the rooms have no air conditioning. If the window was kept ajar, the heat level improved, but the noise level was unacceptable. Construction is occurring right outside of the hotel, and the extremely noisy construction started between 6-6:30am. If the window was closed to avoid the noise, the temperature in the room became very uncomfortable.

POSITIVES:
1. LOCATION: The location of the hotel is great even though it is not in the center of the city. The hotel is 2 stops away from the airport (about 7-10 minute duration), and trains leave to and from the airport every few minutes. It is only 1 stop on the train from the Central station, and the system is very easy to navigate. Of note for the Americans, a credit card with a chip is needed to purchase train tickets.

2. CLEANLINESS: A very clean hotel.

3. HOTEL STAFF: The hotel staff is outstanding even though they are young. They are enthusiastic, and they genuinely try to help. I come to the Netherlands several times per year, and the staff was better here than at higher priced hotels.

NEGATIVES:
1. LACK OF AIR CONDITIONING: This factor would keep me from staying here again during the summer.

2. BATHROOM AMENITIES: Below average with combined soap and shampoo from a dispenser. After sweating all night in the room due to the heat, a bar of soap would have been nice. Bring your own soap and shampoo.

3. LOCAL AREA: While the location is great for going to the airport and the city center, there are few non-fast food restaurants in the area, and it is difficult to find a location within walking distance for a business meeting. The front desk will help guests order food from local restaurants which can be delivered to the hotel.

SUMMARY: I would stay here again after the construction is complete. Until the construction is complete, you may want to face the railroad station as it was quieter than the construction.

  • Stayed: June 2014, travelled on business
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Thank MDDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HI_Express, Front Office Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded 26 June 2014

Dear MDDad

First of all thank you for taking the time to review Holiday Inn Express Amsterdam Sloterdijk Station on Tripadvisor.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

We are happy to hear you enjoyed our hotels good location, cleanliness and Hotel staff.
It brings us great pride to hear of the level of care that was demonstrated by the members of our team.

We apologize for the areas that we may have fallen short particularly with the climate control unit.
We have a central controlled climate control system in our hotel, in the rooms it can be regulated to a maximum and a minimum temperature.
We are very sorry to hear that it was too warm in the room and we have send our maintenance department to check the temperatures.

For any bathroom amenities you can always request them at reception

Please allow me to mention that the renovation work on Orlyplein is coming to an end.


Once again, thank you for your feedback and we hope to welcome you back.

Kind Regards

Carolina Gomez Pranger
Front Office Manager

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605 - 611 of 1,532 reviews

Reviewed 19 June 2014

The best thing about this place is the location. It is a stop from the Central station downtown and only 2 stops from the Airport. Incredibly convenient if you want to spend a day in Amsterdam. The rooms are fair size, clean but lack certain conveniences like centralized air-conditioning with temperature control. We were here on a warm evening and couldn't cool the room down. The manager had admitted that temperature was centrally controlled and couldn't be regulated in the rooms! That was the bad part as most people value temperature control as a very essential part of your comfort.

The breakfast was OK and the front desk personnel were very helpful. We arrived late in the evening and coming from the US we do not have phones to make calls. The desk assisted us in ordering food for delivery and called us as soon as the food was here.

The Ugly part, don't expect a scenic area. This is a hotel next to the train station and as it is a large train station, it surrounds the hotel! One more thing, bring your own toiletries, the hotel in an effort to be green has soap dispensers, one liquid to use on your head and body. No nice smelling stuff here!

Room Tip: A high floor would probably be better for noise control.
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  • Stayed: June 2014, travelled with family
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1  Thank gmw0713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HI_Express, Front Office Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded 26 June 2014

Dear Gmw0713

Thank you for taking the time to leave this review of your stay at the Holiday Inn Express Sloterdijk Station.
We’re glad you enjoyed our friendly staff and convenient location.

Please accept my sincere apologies for the inconvenience you have experienced due to the climate control.
The Holiday Inn Express Amsterdam Sloterdijk does indeed have a central controlled climate control and there is a minimum and a maximum temperature that can be regulated in the room.

For any toiletries you can always ask reception as there are shampoos and conditioners available on request for our guests.

Once again, thank you for sharing your feedback and we hope to welcome you back in the near future.

Kind Regards

Carolina Gomez Pranger
Front Office Manager

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Reviewed 18 June 2014

Midway between the airport and center city sits this Holiday Inn Express. The rooms were clean and comfortable with housekeeping each day. The staff at the front desk literally "made the Hotel" This property is at the confluence of the major public transportation systems in Amsterdam, bus, trolley, train, and taxi, if necessary. With this many transportation choices assistance was necessary, but, once given a destination the front desk staff was able to sort thru the choices and come up with the best plan. This was accomplished in English, which was good for us as monolingual Americans. Breakfast - outstanding - if you can't find it there you probably don't need it for breakfast. The only downside was a restaurant for dinner. When we were there the only outside restaurant was being refurbished, was difficult to get to, and had a limited menu. This was only a factor on our first night after a 10 hour airplane flight. In summation, a ,Great place to stay.

  • Stayed: May 2014, travelled as a couple
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Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HI_Express, Front Office Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded 20 June 2014

Dear James T

Thank you very much for your kind comments following your recent stay with us.
We could not be happier after reading your compliments about the staffs, the breakfast and the hotel's location.
I will make sure to pass your positive feedback to our staff.

We hope to welcome you back in the near future

Kind Regards

Carolina Gomez Pranger
Front Office Manager

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Reviewed 15 June 2014

The hotel is very conveniently located next to the Sloterdijk station, which is just 1 stop away from Centraal.

The breakfast in the hotel was average, but did the job. Reception staff were friendly when we arrived and were also very helpful in giving us information to the city.

There was a restaurant next to the hotel we found on TripAdvisor that also served really good food so having a late dinner (9.30pm during summer) was a breeze as well.

I would stay at this hotel again.

  • Stayed: May 2014, travelled as a couple
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Thank blurbel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HI_Express, Front Office Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded 17 June 2014

Dear Blurbel

Thank you very much for your kind comments following your recent stay with us at the Holiday Inn Express Amsterdam Sloterdijk Station.
It was a pleasure to welcome you as our guest

We are looking forward to welcoming you back as our guest in the future

Kind Regards
Carolina Gomez Pranger
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

Great and strategic location...2 stops from the airport ,one stop from the city center..Friendly and polite staff.Especially the young guy who gave us our room..The hotel is very clean and the breakfast is very good.Although it is not so rich (variety aspect) it's qualitative..You can buy all day transport tickets from the reception and also you can rent bikes.We had great time and i strongly recommended it....I hope to see you again people...Greetings from Thessaloniki ,Greece

Room Tip: Back side rooms are less noisy..
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  • Stayed: June 2014, travelled as a couple
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Thank fotsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HI_Express, Front Office Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded 17 June 2014

Dear Fotsam

Thank you for your kind comments and for choosing the Holiday Inn Express Amsterdam Sloterdijk station. We look forward to welcome you here on your next visit to Amsterdam.

Kind Regards
Carolina Gomez Pranger
Front office Manager

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Reviewed 9 June 2014

a really clean hotel, great location near the train station, 10 minutes from the airport and 15 minutes by bus/6 by train to central amsterdam

the room was very clean and comfy, it was quite quiet even if the window was facing the railway track, the breakfast was simple but good quality, staff is very nice and helpful.

the only minus is that there is no refrigerator in the room so if you want to buy some cheese/herring to take home you can't keep it cold in the room

  • Stayed: June 2014, travelled with friends
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1  Thank Arseny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HI_Express, Front Office Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded 17 June 2014

Dear Arseny K

Thank you for your stay with us. We are pleased to read the positive comments about our location, rooms, breakfast and staff.
Regarding your comment about the there not being a refrigerator in the room; as a Holiday Inn Express we don't have refrigerators in the room but there is always a possibility to leave any items that need to be cooled with our reception staff. They can keep the items for you in one of our refrigerators in our kitchen.

We hope to welcome you back in the near future

Kind Regards
Carolina Gomez Pranger
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

I stayed here for 3 nights, very nice hotel, staff helpful and friendly, It is 10 to 15 minutes on bus no 48 to Central Station, buy a 24 hr ticket on the bus it's cheaper and works on the trams. We were on the 4th floor and didn't hear trains, the front of the hotel is being refurbished.

Room Tip: No Pool ticked box by accident.
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  • Stayed: May 2014, travelled as a couple
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Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HI_Express, General Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded 10 June 2014

Dear Terry S,

Thank you for staying with us, it was a pleasure to welcome you as our guest and we are very pleased that you enjoyed your stay with us.

We hope to welcome you back in the near future.

Kind regards,
Anne Schrijen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Amsterdam-Sloterdijk Station

Address: Zaventemweg 3, 1043 EH Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #66 of 372 Hotels in Amsterdam
Price Range: £85 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Amsterdam-Sloterdijk Station 3*
Number of rooms: 254
Official Description (provided by the hotel):
The new Holiday Inn Express Amsterdam - Sloterdijk Station is now open!The hotel is ideally located on top of one of the main train stations of Amsterdam. With great connections from the Airport terminal building by train (every few minutes in 8 minutes door to door) and excellent onward connections within 5 minutes to Amsterdam Central Station (50 times an hour by either train, metro, tram and bus) it has never been so easy to enjoy Amsterdam without worrying to much about your budget. The train on your doorstep will bring you into the hustle and bustle of Amsterdam city centre within 5 minutes where you can enjoy famous sites like the Dam square, Anne Frank House, Portuguese Synagogue, Van Gogh Museum, famous canals (grachten), Rijksmuseum, canal boat rides, Begijnenhof, red light district, Bijenkorf, shopping, sightseeing and clubbing at your convenience. With spacious, well-furnished rooms offering great bedding and walk in shower and modern equipment like LCD TVs with satellite TV, free Wi-Fi (in the whole hotel), free coffee/tea facilities and free Continental breakfast, this hotel is your best central point to start your journey into so many main destinations like Amsterdam, Haarlem, The Hague, etc in the Netherlands. Next to the parking spaces at the hotel our guests will also find special low-cost parking facilities next to the hotel and the train station. ... more   less 
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