Let me begin by saying that this was my first time in Amsterdam and I was truly blown away by the city itself and how friendly and welcoming almost all of its people were. Sadly enough, those working at this property were not among the vast majority of these people.
This hotel claims to be run "family-style" but it felt like your run of the mill, low-end hotel. And while I know that the rule of thumb is that "you get what you pay for", I really felt cheated on value both in terms of product and, more importantly, service. The gentlemen at the Front Desk were condescending to the point when I felt like I was paying to stay at a youth hostel, not a hotel, regardless of its positioning. Upon arriving, I was asked to sign a credit card slip (even though I had already been charged online in advance). Upon asking hey, I was told that this was the way things were (something I find hard to believe, having personally be in charge of implementing PCI DSS at several hotels myself...). Furthermore, the antiquated practice of returning your hard-key each time you left the hotel was poorly explained and I was basically given an earful for not doing it. As a matter of fact, the only individuals that I felt were genuinely friendly were the housekeeping attendants.
As for the product itself, the breakfast offering was acceptable for a complimentary one. However, the presentation was sub-par (yogurt was placed in a milk container, and the milk itself in some unrecognizable container, all while being entirely unlabelled.... The room itself was beyond tiny (and I've stayed at countless hotels in Paris, a city notorious of its minimal room sizes). There was no room to move around, not even for me to place my suitcase unless upright. The mattress was wafer thin and I won't even get started on the bathroom, which looked more like it should be in a penitentiary rather than a hotel. Furthermore, this room was meant to accommodate two people, which I think I would have dreaded if it were the case.
In short, this hotel really only has one thing going for it, which is its proximity to the Grand Centraal station. And quite frankly, upon walking around, there seemed to be much more pleasant places to stay around the station and in even closer vicinity to its entrance.
- Official Description (provided by the hotel):
- The A-Train Hotel is a unique 3 star hotel with a train-theme. It is ideally located in front of the Central (Railway) Station, right in the beating heart of Amsterdam. Shopping areas, tourist attractions, pubs, restaurants, theaters, are all within walking distance. All 34 rooms are comfortably furnished and have modern bathrooms with a hair-drier and are equipped with radio, satellite TV with pay TV, safe, work desk, direct-dial telephone with wake-up system and FREE WIFI. The hotel has a lift, a luggage store room and 24 hours check in. An easy chair, coffee and tea making facilities, fridge and a great view off the Central Station are the extras in our 4 excellent 'First class rooms', also very suitable for business guests. For special occasions we have the 'Old Dutch Suite' with a small private garden/patio. Furthermore smoking and non-smoking rooms and 2 excellent family rooms. No two rooms are alike in our surprising train-themed hotel! All major public transport lines operate from the Central Station, only 15-20 minutes from Schiphol Airport, RAI and WTC. There is an (expensive) underground public parking opposite the A-Train Hotel. Cheap parking, from €10,- per 24 hours at 5 minutes walk from the hotel.. The A-Train Hotel is a cozy hotel, run by Jos and Erika Heijnsdijk and manager Ali Hassan and will be a comfortable place to stay during your tourist or business visit and will make you feel like "Home away from Home". We aim to please with an informal atmosphere and are looking forward to see you soon in our hotel. ... more less
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- Also Known As:
- a Train Hotel Amsterdam
- Europe Train
- Train Hotel