Do Not book this hostel!!!!!!The only positive thing about this horrific place is it's location but with so many nicer places around it should hardly be counted in. The reception on the arrival demand a full payment from you ( preferably in cash ) before they give you the key to the room. That way you are already signing up for something that you don't know how it looks like. We booked a room with a double bed a month before the arrival and on our arrival they flatly told us that we are staying in a 6 bunk beds room no discussion. The room looks like a cell, old and horrible , disgusting bathroom , we cancelled it immediately on booking.com and went down to talk to the reception but the person in charge was 'magically gone' and we had to wait until the morning , in the morning a highly insensitive staff member told us that since the money was paid in advance he doesn't care if we cancelled it , they are not giving our money back and charging us the night we are not even going to stay. We told him we got bitten by bed bugs in the room and find it impossible to stay at their hotel , but he just laughed and said he can give us another room. Highly unprofessional , cheap service ( actually lack of customer service whatsoever ), ridiculous price for this dump of a place , and the whole place is infested by bed bugs and nothing is done about it. Very loud at night . A place for very young people that don't care about any type of hygiene and that come to Amsterdam for the sole purpose of getting stone. A 0/10. Truly a horrific and depressing experience!!! There are a lot of nice hotels around for a little difference in price and any self respecting person should not stay in this dump of a place !!!!
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