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Cityden Museum Square Hotel
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Reviews (342)
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All reviewsvan baerlestraatrooms are smallthe sofa bedquiet areaminute walkblackout curtainsrestaurants and barseach morningconvenient locationtram stopdouble roomstayed here for nightsrijksmuseumelevatorcitydishwashercupboard
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117 - 122 of 342 reviews
Reviewed 29 May 2013

There's a reason one survey company found that hotel customers' emotional connection with their lodging rose or fell on interactions with staff members. Staff makes the difference between a hotel visit that's as comfortable as a feather bed with servants rubbing you down with Cristal and waving palm fronds over your furrowed brow, or one that feels like you're enduring an 18-hour flight in an economy-class airline seat when bathroom's broken.

That's why the NL-Hotel Museumplein ultimately was a reasonable-priced haven in a city where the best hotels have a cost the 1% can afford but only if they fire one of the butlers first, or decide to rent a yacht instead of buy.

First, as its name implies, the hotel's set right next to the Museumplien, meaning it's within 15 minutes' walk to the Stedelijk Museum, the Van Gogh museum, the Rijksmuseum, and Vondelpark. It's also near several outstanding restaurants, including Cafe Pompa, Cafe Toussaint, and the College Hotel. If you want to save money and shop at a market, an Albert Heijn supermarket is just a few steps away from the Stedelijk.

With all of the city's offerings (pot, half-naked girls in windows and, oh, yeah, Vermeers and Rembrandts you can go visit like they're a next door neighbor), you may not spend a great deal of time in your room. But if you do, you'll enjoy the most comfortable bed I've ever had the pleasure to drop into an inebriated slumber on. While rooms are small -it's Europe, people, not the Grand Canyon- the diminutive size is compensated for by the stylish design and amenities. The room had four cabinets for storage and a safe; good lighting (including reading lights next to your bed); a bathroom with decent space for toiletries, excellent water pressure, and a built-in hairdryer. The beds have enough open space beneath them to slide your suitcase in. There's a coffee machine to satisfy your 24-hour-a-day coffee jones.The housekeeping staff is outstanding. Free wifi is available in the rooms and throughout the hotel.

Downstairs, the quirky design reflects the hotel's relaxed charm. Cut-out figures adorn the front window, while a photo mosaic of Vermeer's Girl with the Pearl Earring (great,though not as luminous as The Kitchen Maid, but that's not important right now) adorns the eating area, along with a lovely selection of Delft plates arranged on the wall.

Speaking of eating, the morning breakfast was substantive, including cereals, croissants and other pastries, fruits, sliced cold cuts, hard-boiled eggs, yogurts, orange and apple juices and coffee. Bottled waters and sodas were available were purchase too, if you want something to take with you when you leave for the day.

All of that would have earned the hotel several stars, but the staff was the gild on this lily. Fun, friendly, always willing to find a restaurant for you or map out how to get from point A to point B, concerned over any little problem that crops up, the staff, collectively became one of NL-Hotel Museumplein's truest attractions -and one of the best reasons to return.

  • Stayed: May 2013, travelled as a couple
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1  Thank ChasPappas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2013

On arrival this hotel looks nice - it is a boutique hotel in a very nice street and the receptionist was very helpful and friendly. When we went up to the room it was small but this would have been ok if there was not such a horrible smell of sewage in the bathroom, plus the sink etc were dirty with old toothpaste. We went down to reception and asked to change rooms, the receptionist was sympathetic but said they were fully booked so tried to call her manager. When she could not get through she said she thought we could get a refund. So we went and collected our bags and came downstairs. The receptionist was on the phone to her manager who was being very rude to her and saying she should not have said we could get a refund and that we could move to a smaller room, although I don't know how that would be possible. we said we had had enough and wanted to just go now, but the manager came on the phone and argued and argued, and then said he could get a plumber, and then shouted at the receptionist again and then agreed to give us a refund minus 15% which he said went to the online booking company. At that point we were too tired to argue and were just relieved to be leaving the hotel.

  • Stayed: May 2013, travelled as a couple
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1  Thank Londontraveller465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2013

the location is fine, near the museums, plenty of good restaurants and great shopping !
the rooms are VERY small and extremely expensive !! (more than 200 eur/night for roughly 16 sqm). breakfast is just so so.... next time i will look for a better value for money !!

  • Stayed: April 2013, travelled as a couple
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Thank gabriele290858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2013

The hotel is in a lovely residential area, really close to the Van Gogh Museum and the Rijksmuseum. There is a large Albert Heijn supermarket not far away either. The rooms are small, but well equipped, with free wireless throughout. I would definitely stay again, staff were friendly and welcoming. Parking may be difficult, but it is free on the street on Sundays.

Stayed: April 2013, travelled on business
1  Thank euroetraveller007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2013

The Hotel is very nice, cosy, personal approach and in a good location. Breakfast is plenty and nice. However be aware of the house structure in Amsterdam (super narrow houses) and so is the hotel. The room being very cosy and nice - however very small. Hardly space to move or put your suitcase. Same for the bathroom.

  • Stayed: November 2012, travelled on business
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Thank Maren-Maus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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