Simply put------the Kooyk Hotel is a VERY challenging place to review.
On one hand, it offers up a totally-serviceable/adequately-clean/well-located/lower-budget stay IN Amsterdam--------On the other hand, organizational and hospitality shortcomings are unfortunate burdens which seem to get in the way;
I was initially a bit put off by a delayed final confirmation of my reservation--even after a series of follow-up calls----Seems that only the owner could firmly acknowledge reservations. Upon our early arrival, we were (understandably) told that the room wasn't as yet available----luggage storage was offered with a rather terse mention of the fact that they're not responsible for the belongings. Now, I know this is a standard (hotel liability) condition---it was the condescending tone of the mention that was notable-----a tone that seemed oddly to recur.
Our late afternoon formal check in (by an older gentleman night clerk) felt like being booked at the local Police Precinct. An immediate cash payment for our full 4 night booking was demanded----We were more than willing to pay for a 2nd night, along with the one night deposit that had already been processed--with the full balance to be paid the next day! ---- But his acceptance of this reasonable arrangement came only after a prolonged period of badgering.
During this gentleman's check in spiel----a clear mention was made of the inclusive breakfast, and it's serving times. The next morning, while having our (very decent, by the way) "included breakfast", the owner abruptly approached our table, notifying us that this breakfast was NOT included, due to having negotiated a very low price on the room (which I do/did acknowledge). Now, I will stop here by mentioning that, as she indicated, there was a small note of this on the e-mail confirmation which I belatedly received after my travels had begun---i.e. hadn't an opportunity to make note of it. But, the fact that the breakfast was clearly offered as inclusive at check in would seem to override, or at least confuse the conditions.
Bottom line is that I had no problem in acknowledging that it was an obvious misunderstanding---the issue is that the owner exercised no etiquette at all in loudly announcing that we would be charged 7.50 Euro each for (our almost finished by then) breakfast. After a bit more conversation and calm assertions (on my part)-----She did return to graciously/appropriately offer THIS breakfast at no cost.
The owner does seem to have a genuine desire to provide a decent accommodation at a fair price----I believe the hospitality etiquette issues could be easily overcome.
After all this is said ---- and albeit being somewhat "kooky" --- would have to admit that the Kooyk does have a lot going for it ---- We got a no frills/comfortable & clean enough/low cost room WITH A DIRECT CANAL VIEW! Walkably-convenient to everything Amsterdam has to offer. Very Close to transit lines if you're tired or lazy.
And, believe it or not, I would/will stay here again!
- Official Description (provided by the hotel):
- We are a family run hotel in the centre of amsterdam.Typical canal house with spacious rooms, some ensuite and most are budget rooms with shared bathroom. The rate includes a dutch continental breakfast.We are located very near the van gogh museum and just walking distance from leidseplein.We have been 30 years established hotel owners.This building is a goverment historical listed building. From june 2013 we have eight new ensuite rooms with lovely new bathrooms, some are smaller than others and the price is adapted to the size of the room. We also offer low rates room only and our clients can buy breakfast if they wish.Our ground floor has been totally renovated as well as all our public bathrooms. We hope you will enjoy your stay at the kooyk hotel. ... more less
- Reservation Options:
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- Also Known As:
- Kooyk Hotel Amsterdam