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“Very good for the price”
4 of 5 bubbles Review of Kooyk Hotel

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Kooyk Hotel
Ranked #222 of 364 Hotels in Amsterdam
Switzerland
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very good for the price”
4 of 5 bubbles Reviewed 22 April 2014

We stayed at this hotel now for the Easter weekend 2014 and the hotel was very good for the price. We had just the small room with private bathroom and though it was a small room, we spend most our time walking through the town so it was a great base. Hotel is little noisy from the wooden stairs but most hotels in Amsterdam are. Breakfast was great and service as well.
We even were allowed to check in early and the kind cleaner has cleaned our hotel room first so we cannot complain and would stay there again at this price.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen83Jhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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565 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
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WNC
Level Contributor
52 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
3 of 5 bubbles Reviewed 16 April 2014

Simply put------the Kooyk Hotel is a VERY challenging place to review.
On one hand, it offers up a totally-serviceable/adequately-clean/well-located/lower-budget stay IN Amsterdam--------On the other hand, organizational and hospitality shortcomings are unfortunate burdens which seem to get in the way;
I was initially a bit put off by a delayed final confirmation of my reservation--even after a series of follow-up calls----Seems that only the owner could firmly acknowledge reservations. Upon our early arrival, we were (understandably) told that the room wasn't as yet available----luggage storage was offered with a rather terse mention of the fact that they're not responsible for the belongings. Now, I know this is a standard (hotel liability) condition---it was the condescending tone of the mention that was notable-----a tone that seemed oddly to recur.
Our late afternoon formal check in (by an older gentleman night clerk) felt like being booked at the local Police Precinct. An immediate cash payment for our full 4 night booking was demanded----We were more than willing to pay for a 2nd night, along with the one night deposit that had already been processed--with the full balance to be paid the next day! ---- But his acceptance of this reasonable arrangement came only after a prolonged period of badgering.
During this gentleman's check in spiel----a clear mention was made of the inclusive breakfast, and it's serving times. The next morning, while having our (very decent, by the way) "included breakfast", the owner abruptly approached our table, notifying us that this breakfast was NOT included, due to having negotiated a very low price on the room (which I do/did acknowledge). Now, I will stop here by mentioning that, as she indicated, there was a small note of this on the e-mail confirmation which I belatedly received after my travels had begun---i.e. hadn't an opportunity to make note of it. But, the fact that the breakfast was clearly offered as inclusive at check in would seem to override, or at least confuse the conditions.
Bottom line is that I had no problem in acknowledging that it was an obvious misunderstanding---the issue is that the owner exercised no etiquette at all in loudly announcing that we would be charged 7.50 Euro each for (our almost finished by then) breakfast. After a bit more conversation and calm assertions (on my part)-----She did return to graciously/appropriately offer THIS breakfast at no cost.
The owner does seem to have a genuine desire to provide a decent accommodation at a fair price----I believe the hospitality etiquette issues could be easily overcome.

After all this is said ---- and albeit being somewhat "kooky" --- would have to admit that the Kooyk does have a lot going for it ---- We got a no frills/comfortable & clean enough/low cost room WITH A DIRECT CANAL VIEW! Walkably-convenient to everything Amsterdam has to offer. Very Close to transit lines if you're tired or lazy.
And, believe it or not, I would/will stay here again!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank VagaBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 12 April 2014

I stayed in this hotel for 6 nights.. I booked double room with separate beds but I got double bed in very small room without wardrobe. Horrible Wi-Fi connection, we had separate private bathroom - it was clean and nice, but room wasn't so clean..
Really good location in city centre where you can find everything. Nothing to eat in breakfast time, well I can eat sandwiches but not every day with the same sort of ham and cheese.. No fruits, just simple black tea and black coffee, home made butter, 2 sort of bread, tomato..

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kooyk, Eigenaar at Kooyk Hotel, responded to this review, 15 April 2014
dear sir/madam,
thank you for your review.
I would seriously worry if I was to stay 6 nights in a hotel, free breakfast included, and that the hotel was not to your satisifciation.Why did you not come and see me during your stay? Surely we could have recitified your problem... I cannot accept that the room was not clean, I superivse the rooms myself.I happen to have two cleaners who take pride in their work. I can only apologise if it was not to standard as you had one of our newly decorated rooms with a private bathroom for your own use beside the room. These rooms are very nice indeed. . You could have come and we would have gladly given you a refund but again, no comunication.It is so very easy to say these things when you have said thank you and left our establishment.I would like to point out a few facts.
This hotel was newly decorated, and was totally refurbished. I fail to see your point.
You chose the shared bathroom option, you could have also booked a private ensuite room. but you did not.
As for your review of my breakfast, you have here one of the best breakfasts in amsterdam including all fruits eggs coffee with milk and juices, included in your rate, who to please you?? the answer impossible.

I will totally stand behind my product.Value of which you will not recieve here anywhere else on this street, The other hotels have ex breakfast rate, and prices are at least 25% more than mine..

I wish you good luck with your future research to accomodation, This is very dissapointing after all our good work.

With kind regards
MF Moonen
Owner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Amsterdam hotels

Amsterdam
1 review
1 of 5 bubbles Reviewed 2 April 2014

basemt room , no wifi at all only avaible if you sit in reception, brison bed ( I am not joking) , 1 tiny old towel , the breakfast has to be sen to be believed, 1 tiny piece of ham and cheese and 4 cheap slices of bread , only good point great location, DONT WASTE YOUR MONEY

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton
2 reviews
5 of 5 bubbles Reviewed 31 March 2014

Me and my Girlfriend went to this hotel for a few nights and it was just what we wanted! It's a family run hotel and they are very friendly and helpful. The breakfast was a buffet, all you can eat so suited me just great (I love eating!). The room and bathroom was very clean and modern, the "superior double". The only things that weren't that great were that our double bed was two singles pushed together (plus two single duvets) and we couldn't get a decent wireless connection from our room so had to go into the breakfast area for reception. We had everything we needed! We'd definitely recommend this place.

Room Tip: Maybe try asking for an actual double bed if they have one???
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrFunk99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 February 2014 via mobile

I booked here before reading the reviews on here and we were frightened as to what "horrors" we would find so I rang for some reassurance. A lovely lady (Mary) answered and reassured me that the reviews were out of date and that it's a lovely hotel. When we arrived a jovial man (Pierre) helped us to our room which was all newly refubed with a beautiful on suite. The rest of the staff were eager to help anyone who needed it. Would definitely recommend this hotel & defo going back.

Stayed February 2014, travelled as a couple
Helpful?
Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kooyk Hotel

Property: Kooyk Hotel
Address: Leidsekade 82, 1017 PM Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#30 Best Value Hotel in Amsterdam
Price Range (Based on Average Rates): £
Hotel Class:1 star — Kooyk Hotel 1*
Number of rooms: 19
Official Description (provided by the hotel):
We are a family run hotel in the centre of amsterdam.Typical canal house with spacious rooms, some ensuite and most are budget rooms with shared bathroom. The rate includes a dutch continental breakfast.We are located very near the van gogh museum and just walking distance from leidseplein.We have been 30 years established hotel owners.This building is a goverment historical listed building. From june 2013 we have eight new ensuite rooms with lovely new bathrooms, some are smaller than others and the price is adapted to the size of the room. We also offer low rates room only and our clients can buy breakfast if they wish.Our ground floor has been totally renovated as well as all our public bathrooms. We hope you will enjoy your stay at the kooyk hotel. ... more   less 
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Also Known As:
Kooyk Hotel Amsterdam

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