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“AWFUL PLACE!!! DO NOT GO THERE!”
Review of Coster Diamonds

Coster Diamonds
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US$47.89*
and up
Holland Pass: Best Deals in Amsterdam and Beyond
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US$10.18*
and up
Skip-the-Line: Diamond Museum Amsterdam Admission Ticket
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US$14.97*
and up
30 Minute Private Diamond Tour from Amsterdam
Ranked #98 of 414 Tours in Amsterdam
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Owner description: Diamond factory since 1840.
Reviewed 19 August 2014

HORROR !!!
Coster Diamonds disgusting place! The staff have NO MANNERS, the main goal is profit !!! I was with a group of 5 people locked in a room and we has been told that as long as we do not buy, we would not able to leave the show room !!!! And they kept us locked up for about an hour, when we were already late for a ride on the boat, and our indignation there was no reaction from the staff.
The "professional" staff call Diamonds as a pieces of glass and black Diamonds as a coal !!!!! What is this????
The collection of jewellery does not beautiful at all!!! It is raw and ugly!! In one ring there was NO STONE !!!! And this is one of the famous factory with a name???
Do not waste your time, there are a lot of other good places in Amsterdam!

Thank Анна Л
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CosterDiamonds_Rob, Public Relations Manager at Coster Diamonds, responded to this reviewResponded 21 August 2014

Dear Анна Л,

I am sorry you had a bad experience at Coster Diamonds. Our staff is well trained and if they acted the way you describe, it is unacceptable. Our Russian countrymanager has been alerted and will look into it since we are known for our quality products and highly trained staff. Especially our Russian department.

I ask you to understand we take your feedback seriously and appreciate you taking the time to leave your review. We welcome over 350.000 visitors each year and a lot of them are from Russia. Our Russian staff explains about the origin of diamonds, the 4 C's and they can see the diamond cutters and goldsmiths 'live' at work. We have cut world famous diamonds and the only replica's we have are of these items. Such as the Koh-I-Nor, a diamond set in the crown jewels of the Royal Family of England. The rest of our collection of diamond jewelry and unset diamonds is absolutely real and of the highest quality. In fact, we have one of the largest selections of +1 carat diamonds on display in Europe.

We have been in business since 1840 and we would have never lasted so long if we really worked like you described. Most of our customers are very happy and excited after a visit. That is why this review will be taken seriously and looked into.

Thanks again for your feedback and have a great day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (448)
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193 - 197 of 448 reviews

Reviewed 31 July 2014

This a free entry museum and where you enter is a location where you can see at close hand people polishing diamonds. They are happy to chat with you and will answer any diamond related questions. There is a little bit of history and some very interesting displays but mostly there are jewellery stores inside and a souvenir store as you leave. It's great for an hour but not an extensive museum attraction that you would expect for something you might have paid for. On the whole i liked it, it's free :)

1  Thank Neil Le Sheepy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

The information was interesting, I found it was a way for them to really push the sale of diamonds on you instead of learn a lot. Don't get me wrong there was a lot to learn, but it was very much a clever marketing strategy to sell very expensive and overpriced diamonds.

Thank HappyTravellers324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

took the girls to the diamond tour, learnt lots but is all about the sell at the end, informative and they are happy to spend time with you.

1  Thank maffmunkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2014

I found it interesting to watch the skilled workers transform a rough stone into a beautiful sparkler. It does lead to a showroom where you can purchase goods. Most museums have a gift shop too... but you don't need to buy.

Thank Lilith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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