Extremely disappointing service!!!
I work in a travel agency and phoned the reservations dpt to ask for room rates for a client.
Was given a room rate, requested to reserve a room one day later and was given a higher rate.
I then requested them to confirm if the cheaper rate I received the day before was still valid and they said yes.
Right after I sent them my request to proceed with the booking and the next morning I get a different rate again! And a comment that the "rate has changed over the night".
They did not even bother to excuse themselves or answer my question on WHY it changed, when I had sent them a booking request exactly after they confirmed the original rate.
Unprofessional behavior, unacceptable!More
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