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Hotel Hermitage Amsterdam
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Reviews (510)
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All reviewsrembrandt squarewalls are thinnarrow stairsfree tea and coffeeminute walkbreakfast roomquiet at nighthotel is greatquiet areashort staycity centrewaterloopleincanalstopstraincafes
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Reviewed 14 June 2013

While we didn't stay here ultimately, we didn't have a very good experience.

We had booked this hotel through booking.com around 15 days before the due date. Also exchanged some emails with them with a request for a room which didn't require too much climbing as we were With heavy luggage .

However when we reached the hotel, with some difficulty , as someone gave us wrong walking directions from the closest metro station, we were told by the reception staff that our booking has been cancelled! And this cancellation was done by me! Which I was obviously very shocked and was carrying a confirmed booking printout . He Also said that such things happen sometimes. He checked with the other hotel they have ie ITC and asked us to go there, which took us 15 minutes and wasn't easy to find. Once we reached ITC we were ok but we paid the same amount in ITC as we had booked hermitage for, so don't know if they both are of the me standard and quality

I contacted booking.com and they said the booking indeed was cancelled by the hotel due to failure of credit card authorisation and was un reachable. To which I replied why was credit card authorisation left to me last day ( could have given an alternate card) and the fate that I was of plane for 24 hours, was the reason of not being reachable. Booking.com did finally apologise on behalf of the hotel and for the hotel staff giving the wrong information as to why the room was cancelled

I guess the hotel did an over booking. But we still had a great time and stay at Amsterdam with ITC hotel

  • Stayed: May 2013, travelled as a couple
    • Service
Thank V B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2013

Nice hotel, next to metro station, clean with friendly staff. If the completely good breakfast was included in the booking price, the whole package would seem more reasonable, as regards its price.
The location and the rooms' view are great too!

  • Stayed: June 2013, travelled with family
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Review collected in partnership with Easytobook.com
Thank Nikolaos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2013

  • Stayed: May 2013, travelled with friends
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Review collected in partnership with Easytobook.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 29 May 2013

The Hotel Hermitage is in a nice, quiet location with easy access to public transportation and pretty much anything you'd want to see or do. We stayed on the 5th floor. There is no elevator and the stairs are pretty narrow. This is something I was aware of when booking, however, if you have a lot of luggage or are unfit, you may want to consider staying on a lower floor. The wifi signal was also terrible up there. The photos on the website do a good job of concealing how shabby it actually is. While I found the rooms to be clean, there were missing tiles in the bathroom and peeling wallpaper. It was unseasonably cold and rainy while we visited and the heat didn't work, so we spent the night wearing as many layers as possible and shivering. The staff was friendly, but there was a different person behind the desk each time I went by, and some were more helpful than others. Overall, I found it to be just ok, but I don't know if I would stay again given another choice, especially if it was cold out.

  • Stayed: May 2013, travelled with friends
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Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

Maybe I booked a little late, but for 100 euro a night I'd have expected more. However the room had a nice interior, the bathroom was way too small (even getting in and out of the shower needed some cat-like moves and standing in front of the sink/mirror was impossible as the toilet was in the way). Nevertheless I had a quality time in Amsterdam, so why would I care about the hotel, right?

  • Stayed: May 2013, travelled solo
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Thank Ttila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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