I have to say I believe several of the previous reviewers were being a bit generous. I knew it was not a good sign that the person in front of me during check in was not actually checking in—she had actually already checked in and come down to say that her room wasn’t clean. I also didn’t think it was a good sign that the artwork in my room was a canvas print photo of a rusting metal wall.
While not true of everybody the number of unhelpful and condescending people at the front desk was surprising. The consistent attitude was a shrug of the shoulders indicating that’s just the way it is. The safe in my colleague’s room did not work apparently because it did not have batteries. To their credit they did come the next day and put new batteries in. Unfortunately it still did not work so they left a note saying ‘must be broken’ but no offer of any other help.
I know that Amsterdam does not have a large need for air conditioning, however the week of my stay it was quite warm every day. Because the AC in the room did not work the temperature stayed a consistent 26/27 degrees Celsius (79/81 degrees Fahrenheit). We tried opening the window at night but the room temperature never dropped below 26, the noise of the construction also made it difficult to sleep—I’m not sure who does jackhammer type construction at quarter to one in the morning. I stopped by the front desk each morning to ask someone to take a look and called each day at lunchtime each day for three days. I did not get a single response, note or follow up. Each time I called on the phone the engineers were always ‘looking at it’, or ‘it must be broken’. On the second day I asked if there were a room where it did work to which the reply was “not in your room class”. When I asked if it worked in any room at all as I was willing to pay for whatever room class was necessary the response was “I’m sorry but we would have to look at each room to find out”. They never did let me know.
These are just the major things, more minor things would include a variety of thin and stained towels (some plain, some Bastion, some Best Western), free wifi that has apparently been compromised as Gmail sent me a warning note saying they would not allow email to/from that ip address, hangers with rods so smooth my suit trousers would repeatedly slide off, no queen/double size sheet for a requested double room, just two made up twins pushed together (I know European hotels generally just push the twins together however they generally do have the right size sheets and duvets), location next to a gas station and having to cross a highway to get to the walking path to the metro station.
I debated between 1 and 2 stars as it wasn’t completely without merit however in the end I had to give it one star simply due to the proactively unhelpful nature of too many of the staff in the instances noted above and others.
- Official Description (provided by the hotel):
- Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Deluxe Hotel Amsterdam/Amstel offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, air conditioning and relaxing lounge chairs. The hotel also offers a fitness room which guests can use free of charge, air conditioning and free wireless internet. The lobby has a computer for guests; they can use the internet for free. Domestic animals are not allowed. Location / accessibility Bastion Deluxe Hotel Amsterdam/Amstel is situated near the A10, exit S11. It's close to the RAI and the Amsterdam Arena. The hotel also has free parking places. You can reach the historical centre of Amsterdam within ten minutes by public transport. Here you can find all the famous attractions within reach. This hotel is therefore ideal for business and leisure guests. Rooms The hotel has 120 comfort rooms, 63 deluxe rooms and 9 Quads. The comfort rooms are equipped with a television, a modem, a bureau, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. The deluxe rooms are extra equipped with a bathroom with bath, toilet and hairdryer. The Quads are more spacious than the deluxe rooms and are equiped with a sleeping sofa and a bathroom with bath, toilet and hairdryer. Food & Beverage The hotel serves breakfast on weekdays from 6:00 till 9:00 hrs and on weekends from 7:00 till 10:30 hrs. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 till 23:00 hrs for lunch and dinner. The hotel bar is open till 23.30 hrs. ... more less
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- Also Known As:
- Bastion Deluxe Amsterdam / Amstel Hotel Amsterdam
- Bastion Deluxe Hotel Amsterdam