We first stayed at the Brouwer for a few nights in November of 2004, in the Mondriaan room (on the top [third] floor). The owner couple were then living on-site and it seemed well run, although he was verbally uncommunicative and she was rather perfunctory (far from a "welcoming" atmosphere).
We stayed there again last month - for six nights this time - and in the same room. The owner couple no longer live on-site and they now have a revolving crew of workers, none of whom seems to communicate with anyone else working there (much less, with the owners). The American woman working there was rather *nasty*, which wasn't appreciated.
When I made the reservation this time around, I was very explicit in making sure the elevator goes to the top floor (I couldn't remember after several years and the web site description was unclear), because I now have problems with one of my knees and the Brouwer is VERY tall & has many steep/narrow stairs (as is certainly typical of old buildings in Amsterdam's city center [and the reason why we wanted to stay on the top floor is because we didn't feel like listening to creaking floors until late at night when people walked around above us, plus the view is best]).
On THREE of our six days there, the elevator didn't work when we attempted to go downstairs! To make matters worse, I was TRAPPED inside the elevator on two of those days (for *several minutes* each time) and it was quite frightening (the elevator is *miniscule*, which is certainly understandable - but "claustrophobic" is an understatement when you're trapped inside it). Supposedly the elevator repair people were called each day and supposedly they repaired the elevator each day (certainly on the *third* day, but I wonder about the other two days). On top of all that, the person who was working there on the first two days it happened had the GALL to tell me I shouldn't expect a working elevator and that I should have stayed on a lower floor if it was going to be a problem!!! When I finally managed to "escape" from the elevator each time, I had to walk all the way down with severe knee problems (I was also wearing a brace on the problem knee).
The breakfast was pretty good, but that's standard for the Netherlands - although it's not so incredible that I would rave about it (however; unlike another reviewer, I thought the coffee was decent).
Lastly; with the exception of our arrival day, it was quite obvious that no one cleaned our room (especially the bathroom) for the duration of our stay. The hotel is certainly clean overall - and the breakfast room is admittedly very cozy & charming - but still....
- Also Known As:
- Brouwer Hotel Amsterdam