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M S

Would most certainly return

5.0 of 5 bubblesReviewed 11 Aug 2019
I was aware from other reviews that the staff were meant to be friendly and helpful. That is completely true. You will not find a nicer team, a credit to the company. They even phoned me a couple of days before to check out my accommodation requirements - three rooms.
The location of the hotel is good but not central. It is 3 stops from Amsterdam Zuid station by bus or tram. The tram was not working while we were there - track upgrade - but that is due to finish at the end of August.
The tram would be the no. 5 (heading away from central). The bus is the no. 45. (Each 3 stops)
The area felt safe the whole stay. A number of useful shops are very close; supermarket, chemist, food places. For those requiring Kosher provision there are Kosher restaurants and a supermarket close by. The hotel also provides a Kosher breakfast section.
The breakfast is included and is continental in style and in plentiful supply. Absolutely fine for our needs.
The rooms were a good size and cleanliness was also good. Excellent shower.
Amsterdam has gone right in to my top 3 world cities so will happily return and would have no hesitation in staying here again.
Date of stay: August 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEX Amsterdam-South, Owner at Holiday Inn Express Amsterdam - South, an IHG hotel, responded to this review
Responded 19 Feb 2024
It warms our hearts to read such a positive review. We are dedicated to making every guest's stay memorable, and we're thrilled to have achieved that with you. Your feedback motivates us to continue delivering exceptional service. We can't wait to have you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 August 2019

A Holiday Inn Express hotel as many others, but it does the job. The hotel is situated in a converted office building. Prices are reasonable and the hotel seems to be well-maintained. Not ideal if you want to have the city centre of Amsterdam within walking distance, but for business purposes or having a bicycle at hand, this hotel is fine for a weekend in Amsterdam.

Breakfast rather simple, but not less-good than other Holiday Inn Express hotels. Atmosphere is good, so I would come back.

Date of stay: July 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank MITCHELL-W-UZEEL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEX Amsterdam-South, Owner at Holiday Inn Express Amsterdam - South, an IHG hotel, responded to this reviewResponded 19 February 2024

Dear (Guest name), Thank you for taking your time to share your experience. It's wonderful to know that you had a great time with us. We hope that we will be able to welcome you back in the nearest future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2019

I was at a conference at the Free University, and this was an ideal location, just over 10 minutes walk away, and on the tramline to both the University and the Amsterdam Zuid metro/tram/bus station. Friendly and helpful receptionists. Reasonable sized room, not too expensive (in comparison with other hotels in central Amsterdam). Breakfast included - good range of choice, despite no hot food.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank Elizabeth W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEX Amsterdam-South, Owner at Holiday Inn Express Amsterdam - South, an IHG hotel, responded to this reviewResponded 19 February 2024

Thank you for taking your time to share your experience. We're truly grateful for your kind words and positive review. It's wonderful to know that you had a great time with us. We hope that we will be able to welcome you back in the nearest future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2019 via mobile

We chose this hotel over the NH Zuid (where we have stayed) because of its great reviews. Here are the realities: we had a Tiny cramped room. We could hear all the neighbors. There is no free parking (except on the weekend), which results in a long queue Monday morning to pay for parking at a machine, breakfast is like in America- we had to clear and clean a table to find a place to eat, and on the first day couldn’t find a place to eat at all. No knives, forks or plates left - I spread my butter and ham with a spoon- and no staff in sight. Tables piled with dirty dishes when people left. Crowded and so-so food selection. Carpet was never cleaned during our stay in public areas- crumbs and debris everywhere- especially on the stairs. Very tight space for the check in and bar which are one and the same. On the other hand the NH Zuid nearby has free parking, spacious rooms, an amazing breakfast, ample choices for snacks or dinner (unlike This hotel), a great bar, and excellent service. NH is a much better hotel so the reviews are a mystery to me.

Date of stay: July 2019
Trip type: Travelled with family
3  Thank Naomi B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Amsterdam - South, an IHG hotel, responded to this reviewResponded 11 September 2019

Hi NBbru2019,

Thank you for the feedback. We aim to be your choice for a pleasant place to relax. I understand that the mishaps with the parking plus the lapses with the neatness of our property caused disappointment. I apologize for the letdown. Our goal is to deliver excellent service and satisfactory accommodation, I am disappointed for the discomfort endured this time. I have shared your comments to the relevant departments. Your feedback will be given importance and the team will do significant efforts to work upon the issue. I am positive that your concern will be handled with the utmost importance.

We wish you will reconsider to stay with us the next time you so we may rightly show our dedication to your pleasure.


Happy to assist,

Clarisse S.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2019

We stayed as a couple for 4 days for a city break and this was the perfect location! A tram away from Zuid and all together less than 30 minutes away from Amsterdam Centraal. Very cosy, clean hotel and staff were really helpful with directions/ maps etc. Only issue is that the breakfast is not too varied and was extremely repetitive, however was still tasty... just repetitive. Thank you for the warm welcome, it was a memorable stay.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank yas017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEX Amsterdam-South, Owner at Holiday Inn Express Amsterdam - South, an IHG hotel, responded to this reviewResponded 19 February 2024

Dear Yas, It warms our hearts to read such a positive review. We are dedicated to making every guest's stay memorable, and we're thrilled to have achieved that with you. Your feedback motivates us to continue delivering exceptional service. We can't wait to have you again soon! Kind regards , Frontdesk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2019

we had a really good time at the hotel, a very good place to stay. the staff is amazing, very helpful. the place is clean and nice. the breakfast is simple but good.
one thing at our room there was not a fridge but at the front desk we gave our thing and they put our stuff. there is no lockout for your things so we put it in the bags.

Date of stay: July 2019
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Ayelet-chen T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIEX Amsterdam-South, Owner at Holiday Inn Express Amsterdam - South, an IHG hotel, responded to this reviewResponded 19 February 2024

It warms our hearts to read such a positive review. We are dedicated to making every guest's stay memorable, and we're thrilled to have achieved that with you. Your feedback motivates us to continue delivering exceptional service. We can't wait to have you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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