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“Outstanding Service”

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Andaz Amsterdam Prinsengracht
Ranked #14 of 364 Hotels in Amsterdam
Certificate of Excellence
Hilton Head, South Carolina
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Outstanding Service”
4 of 5 bubbles Reviewed 16 December 2012 via mobile

From the minute you walk in until the goodbye complete with Dutch cookies and chocolate you know the staff wants to make your stay relaxing and enjoyable. The open concept room took some getting used to, with the sink next to the bed, but it really makes the room bigger. The location is great, we loved being so close to the shops of the '9 Streets'.

Stayed December 2012, travelled as a couple
Helpful?
1 Thank JustRetired2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (293)
Date | Rating
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English first
London
Level Contributor
46 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 15 December 2012

Fantastic location? Super staff? Beautiful design? Yes to all. The new Andaz is right on the canal in a beautiful former public library. Starting at check in (check out the amazing atrium), the Andaz team were welcoming, friendly, and offered a very personal and easy check in experience.

Rooms are funky,but functional i.e. unlike some hotels I have stayed at, I could work out how to work the light switches! Mine had a lovely view over the garden. Bed very comfortable; shower great.

A few little things to bed down (breakfast service was well meaning but if anything the young staff seemed a little nervous). Actually that said, the colleague who I was travelling with redefines the phrase high maintenance when it comes to low fat this, low fat that!

Would I stay again? Definitely. Would I recommend? Absolutely.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edamame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 9 December 2012

I loved this hotel, it's very quirky with lots of attention to detail. We arrived fairly early on the Friday morning and were greeted with good coffee whilst they got our room ready. I loved the fact there was no reception desk which saved queuing and the check in experience was enjoyable for a change - it was completed via an iPad as we sat on comfy sofas.

The room was a good size and the bed was really comfortable, although the pillows were a bit too soft and the room a little too warm despite turning down the temperature. The location is also fantastic, we could walk to all the main attractions and the lovely nearby restaurants. I'd definitely return.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank becca1802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 9 December 2012

Paid 290 Euro for a room and received a small room facing the courtyard..., max 20 sqm.

Asked for a room facing the Prinsengracht and was quoted an upgrade fee of 115 Euro, still without breakfast.

The decor of the hotel is simply overwhelming, but not in a positive light. A psychedelic combination of colours and pieces of furniture, somehow fitting for AMS, but not really resulting in a calm and relaxing atmosphere.

The limitations in space become obvious almost everywhere..., fitness center, spa, bar, parking are missing or too small.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Fre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Breda, The Netherlands
Level Contributor
57 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 December 2012

I had a very nice stay in one of the Andaz Kings with a Canal view.... a very nice room in a very nice hotel. Really something different and quite stylish.

Likes:
- The style of the hotel.
- The staff.
- The clean uncluttered room, no need to clear the bed of "junk" before using.
- The big walk-in closet.
- The big shower.
- Almost everything from the mini bar is free.
- Extensive choice of newspapers, to be delivered to your room

Dislikes:
- The Gym/Spa were not operational yet (stayed beginning of Nov).
- The rather difficult Internet VPN connection due to the Swisscom implementation

Location is very good of you are traveling for pleasure, a bit less when there on business since it can take a while to get out of the city center.

If the price was a bit less I would have given an "Excellent" rating.

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GH_RTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bermuda Dunes, California
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 30 November 2012

Our first stay at an Andaz and we are sold. From the casual, hi-tech check-in with obviously well trained staff to the decor, ammenities and location we couldn't have been happier. Two nights here and we hated to leave. The room was bright, open and comfortable in every way. The bedding was perfect as was the lighting, TV and WiFi. It was just a happy place to enjoy. For breakfast the buffet looked wonderful but we ordered from the menu and weren't disappointed. We met with friends in the most comfortable lobby for coffee and found the service friendly and attentive. The staff was helpful and knowledgable when asked for recommendations, suggestions or directions. We were spoiled so It would be difficult to stay any other place the next time we visit Amsterdam.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Matt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brussels
Level Contributor
108 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 bubbles Reviewed 28 November 2012

staying for a weekend, my husband and I really enjoyed every details of this so amazing stylish hotel: design, furniture, armosphere typically renewed dutch style, with plenty of wonderdul details (artistic videos on the wall, each different, tulipstyle chairs with earprotection, you whisper perfectly to your neighbour...). Your check-in is made by very friendly way with ipad, no reception lobby, your room offers very pleasant "canal"view , luxury furniture with a washroom walled by history of Amsterdam in bluedelft color (so you can spend long time there for educting yourself about it:)), an italian perfect shower walled by mirrors, tea and coffee with Nespresso machine, a perfect bed and overall, many books and guides about history of the city, touristic information..We had dinner and full breakfast in the nice dinerroom, very pleasant (test their "florentina style" eggs for breakfast, it's delightful). After all, location is perfect, the "lost garden" looks nice despite wintertime, the small spa very cosy, and staff is young, friendly and courteous. You have to know that in Amsterdam, carpark is very expensive (you have to book you carpark in the hotel before arriving and it costs 65euros per day, but it's a real service)
We have traveled a lot all around the world, and this hotel is a must in Amsterdam, we warmly recommend it!

Room Tip: 3 types of room: canalview (most expensive), gardenview (quiet standard) and insideview (lobby) and...
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank minhue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz Amsterdam Prinsengracht

Property: Andaz Amsterdam Prinsengracht
Address: Prinsengracht 587, 1016 HT Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Canal Ring (Grachtengordel)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #14 of 364 Hotels in Amsterdam
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Andaz Amsterdam Prinsengracht 5*
Number of rooms: 122
Reservation Options:
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