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Andaz Amsterdam Prinsengracht
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Reviews (2,141)
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1,686
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1,553 - 1,558 of 2,141 reviews
Reviewed 20 June 2013

A mixed review, the bad unfortunately outweighs the good.
I will start with the positives--great staff, friendly, attentive, helpful. The restaurant exceded expectations, excellent food and even better service.Bar was also good.Excellent location.
The negatives== Our room did not seem to be cooling off properly several hours after checkin. upon going out for dinner we informed the front desk of the problem. Upon returning, the thermostat was registering 83F, despite being set on 65 for hours. We again called the front desk , and were told that there was nothing they could do except changing rooms, however the room would be smaller. After a long day of travel from Budapest, the last thing we wanted to do was to repack our suitcases and move everything but we felt we had no choice. We moved from the second to the fifth floor in the back courtyard building. The room was noticeably smaller, hard to even find a place for the second suitcase. This room was also very hot, but the AC had not been on , so we trusted the hotel personel that it would cool off. Although perhaps a little better, this also was inadequate. The only saving grace was this room had a balcony with 2 functioning doors, rather than tilting windows.We left both doors open all night to help with the cooling. Was disappointed also that there was no real acknowledgement of our inconvience. Most hotels would have comped the room, or at least given drinks or dinner, or at the very least a follow up be the manager concerning a problem with the room that forced a repack and change at midnight.
Neutral--modern and quirky decor, not our style, but interesting. Not a great design with shower in room unless everyone always arises at the same time.

  • Stayed: June 2013, travelled as a couple
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7  Thank james0614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2013

Avoid at all costs if weather is warm. The hotel has horribly inadequate AC. My room is 77 F at 8 PM and the AC has been on all day, blinds closed, lights off. They could and should do better but they cheaped out on the AC. A worker told me that they have dozens of complaints when the weather is warm. I stayed at a 200 year old hotel in Amsterdam last week and they cooled the rooms just fine. Shame on Hyatt. Charming hotel, great location, gracious staff but its a disaster thermally.

  • Stayed: June 2013
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7  Thank 377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2013

My wife and I could not have asked for a better place to end our two weeks in Europe. The newly-opened Andaz is an absolute gem in Amsterdam. The location is perfectly situated between the city center and Vondelpark/Museumplein on a quiet and charming section of the canal on Prinsengracht. The decor is elegant and well appointed, the are exquisite, and the service is impeccable.

While the entire staff went out of their way to make us feel welcome, Manuel set the standard. He gave two recommendations for local restaurants that were away from tourists, and absolutely astounding.

What the hotel lacks in exterior architectural charm, it more than makes up for in comfort, luxury, and service.

Would stay each time we return to Amsterdam!

Room Tip: Canal view a MUST.
  • Stayed: May 2013, travelled as a couple
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1  Thank Adam V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2013

I am a really big fan of the Andaz Brand. This hotel is what I have come to expect from an Andaz. The unique designs and the amazing staff. Some may find the fish creepy, but I find it interesting. I docked a star for so-so breakfast buffet. While the location is good, it is still not the greatest for tourists on a shorter stay. I will definitely return here on future visits!

  • Stayed: May 2013, travelled as a couple
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1  Thank vuguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2013

My wife and I spent a week-end in the Andaz hotel (Hyatt group) in Amsterdam in June. It is located on one of the most genuine, quiet and charming canals of Amsterdam: Prinsengracht. Close to Spuistraat, Leidseplein, Vondelpark, Ann Frank's house, Museumplein, etc. You are checked in to your room in less than 5 minutes by a reception clerk using an iPad while you are sipping tea on a comfortable sofa. The design is flawless, everything seems to have been carefully thought of. It is both modern and stylish. Our room (king with Canal view on the 1st floor) was spacious, quiet, with comfortable bedding, a large window overlooking the canal and, again, a lot of design surprises that work really well (e.g., shower with a mirror from the outside but transparent from the inside, with the canal view). The staff was professional and friendly. The buffet breakfast is a little expensive (approx. 30 euros) but good and abundant. The rooms that do not offer a canal view look out onto a nice patio. Perfect for a romantic getaway.

Room Tip: Obviously a canal view is better. I read negative reviews about a partial canal view but, in our room, the canal was front and center. Not a problem to be on the first floor as it is still high, passersby can probably not see you when you are inside, and in any event you can modulate the 2 sets of curtains (one thin, on thick) to your privacy needs. As for a quiet room in the proposed options if you book on the hotel's website.
  • Stayed: June 2013, travelled as a couple
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1  Thank Arash A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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