I've stayed here many times for work (location is perfect for my office but not convenient if you are visiting Amsterdam on a trip for pleasure) and haven't had an issues. Beds are comfortable, staff has been friendly, the shuttle is very useful.
However, the last two times, I've been disappointed, in particular, my last trip. The trip before last, standards had already dropped. One receptionist looks pained to be in the hotel business and is far from friendly, I ordered room service at 9pm which arrived at 11pm, after I'd called to remind them and when I wanted to go to bed.
My most recent trip was a disaster and has out me off this place, unfortunately. Myself a group of my colleagues ate dinner here one night... Service was awful and so slow. They messed up our whole order, not a word of an apology and not even a smile and in the end, food was cold. We had to almost walk out of the restaurant just to get their attention to get the bill.
Same moody receptionist.
My TV didn't work so I called to tell them (saying that maybe it was me being stupid and not be able to figure it out). They said they would send someone and they did - 45 mins later (which was 11pm) and the way she talked to me like I was completely stupid when actually the remote wasn't working and neither were a few of the channels. She proceeded, in that slow "you obviously won't understand me" voice, to tell me how to change channels on the TV (ok... Thanks). Not convenient when the bed is not right next to the tele. She said she would try to find batteries and then come back. She didn't but I put that down to be late and she she wouldn't want to disturb me... Next evening, no sorted TV.
The good thing I can say about this trip is that my airport shuttle fell through and the kind gentleman at the reception took me to the airport in their own shuttle, which I really appreciated.
Will think twice about staying next time, which really is a shame.
- Official Description (provided by the hotel):
- This futuristic shaped Fletcher hotel is located within a 2-minutes' drive from the A2 and A9 highways. It offers free Wi-Fi and modern rooms with a flat-screen TV, work desk and a magnificent view. Train Station Bijlmer is only 4 km away. The shower is in a glass cylinder column in the middle of the room. Fletcher hotel provides breakfast, lunch and dinner in its Skyrestaurant Pi restaurant which has a panoramic view over Amsterdam. Drinks can be enjoyed in the Skylounge Pi. Guests can make use of the fitness centre or relax on the terrace if permitted by weather. The 24-hour front desk offers service when needed. Amsterdam Schiphol International Airport, Amsterdam Arena and Amsterdam South Axis are all within a 10-minute drive away from Fletcher Hotel Amsterdam. The city centre is 15 minutes' drive away by car and the hotel offers a shuttle service to station Holendrecht at a surcharge. ... more less
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