We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place to wash your clothes, but...”
Review of Wash & Coffee - CLOSED

Wash & Coffee
Cuisines: Cafe
Neighbourhood: De Pijp
Restaurant details
Neighbourhood: De Pijp
Hannover
Level Contributor
28 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Nice place to wash your clothes, but...”
Reviewed 24 March 2013

This chain is operated by Persil and Bosch. So there are many Persil detergents to chose from and all of the machines are from Bosch. The joint is friendly bright and clean. We went there hoping to have our wash done is two hours, but the machines take more time. We should have planned four hours. Because we had a date for a private Gracht-Tour, we took up Wash and Coffee´s offer to take our clothes out of the dryers and fold them for us. We told them we would be by 6pm..I asked the young lady working there to do that, she was on her Cell-phone/Handy. But she was always taking to someone on her phone. When I bothered her to ask her about taking care of our clothes, she held her Handy on her shoulder, like my 15 year old daughter does, when I need to ask her something. With her, like you´re bothering me right now look! She was the morning shift, the day shift girl had also just arrived and sat down to a group of her friends, to talk. After that I paid 4 Euros (2 per Machine) for the taking care of our laundry. I came back at 6 pm. and our laundry was still in the dryers. Both loads were also still damp. I was quite angry, and the evening guy asked if I needed help. I told him about the folding payment and that the clothes were still damp. He offered to take care of the laundry for me. I said no, and demanded my money back. He asked at what time we had paid for that and I told him 12.30pm. They had completely forgotten about our loads of laundry. He found the amount on their computer, gave me the 4 Euros back and apoligized. The girl from the day shift was still sitting at the back table gossiping with her friends and didn´t even look up when someone came in. I folded my clothes and left. The place is nice, but expect to spend at least four hours there, and don´t expect your clothes to be taken care of, as you would like. Especially when the girls are busy doing their own things...

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MikeyMesser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WashCoffee, Manager at Wash & Coffee, responded to this review, 12 August 2013
Hi MikeyMesser,

We're disappointed that you weren't able to leave our shop satisfied. Today we discovered that we can actually reply on reviews. So here´s our offer to make it up with you. We would like to return the rest of your money back as well.

Can you please send an email to washcoffee.events@gmail.com? Than we will make sure that we will transfer the money to your bank account.

Wash & Coffee team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

3 reviews from our community

Visitor rating
    0
    2
    1
    0
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Any
English first

Travellers who viewed Wash & Coffee also viewed

Amsterdam, North Holland Province
Amsterdam, North Holland Province
 
Amsterdam, North Holland Province
Amsterdam, North Holland Province
 
Amsterdam, North Holland Province
Amsterdam, North Holland Province
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing