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“Very good food, let down by service” 3 of 5 bubbles
Review of Umami Amsterdam - CLOSED

Umami Amsterdam
Price range: US$3 - US$19
Cuisines: Japanese, Asian, Chinese, Fusion
More restaurant details
Restaurant details
Dining options: Dinner, Lunch, After-hours, Reservations, Seating, Serves Alcohol, Waitstaff
Neighbourhood: Centrum
Kenilworth, United Kingdom
Level Contributor
84 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Very good food, let down by service”
3 of 5 bubbles Reviewed 4 May 2014

We dined at Umami on a Saturday evening, expecting very good things based on the previous reviews. We didn't make a reservation, and initially we almost didn't go in as it looked completely empty from the street (clearly not a good sign on a Saturday during dinner hours); when we did decide to go in we stood for a few minutes at the reception desk, until it was clear nobody was coming, and we eventually found someone around the corner, further into the restaurant.

As many other reviewers have indicated, the overall concept is good - choose however many small dishes you would like, in groups that you would like them to arrive in. Unfortunately, the menu doesn't make clear that the fixed price options don't apply on Saturday night - our waitress simply said, "That's not for now," when we tried to order it.

The food itself was also very good - nice sushi and excellent crayfish salad to start, and delicious honey pork main. Our waitress unfortunately failed to advise, however, that we would also need to ask for rice (it's not an option or even mentioned on the menu, so we assumed it would come with the mains; while there doesn't seem to be a charge for it, it's necessary to ask for it).

The final nail in the coffin for the service at Umami was our drinks order, which was apparently "forgotten" by the waitress. We eventually had to order it again, 15 minutes later.

If it weren't for the excellent food this review would have been less than 3 stars, as the service was simply not good enough.

  • Visited May 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank largebrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

91 reviews from our community

Visitor rating
    39
    40
    8
    1
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Any
English first
Level Contributor
107 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Excellent food, strange policy”
3 of 5 bubbles Reviewed 3 May 2014 via mobile

We went there with a group of 5 people and had a wonderful dinner. The food was excellent and the location made us feel good. What I did not like is the policy of this restaurant:
- some tables are only available with reservations even if they are not booked for an evening!?
- you need to decide for one table if all people take a menu offer or order a la carte (because the guests are in principle cheating).

Even though the waiters tried to be polite and explain all policy lines rather well, I do not like to be treated like this. I want to choose the options according to my preferences and not according to the policy line of the restaurant. That's why I do not give so many stars.

Visited May 2014
Helpful?
1 Thank Marc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zürich, Schweiz
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Good concept”
4 of 5 bubbles Reviewed 25 April 2014 via mobile

Good concept, nice food and good prices. Good concept, nice food and good prices. Good concept, nice food and good prices. Good concept, nice food and good prices. Good concept, nice food and good prices.

Helpful?
Thank thpeller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Chester, NJ
Level Contributor
66 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Fun concept, good food, communication difficult”
4 of 5 bubbles Reviewed 21 April 2014

Enjoyed the variety and quality of the food. The concept of how many to order and how the menu correlates to the choices you have to write down is not clear to a novice.

Visited April 2014
Helpful?
Thank 92JeanR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruges, Belgium
Level Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Nice fusion kitchen”
4 of 5 bubbles Reviewed 12 April 2014

We we're looking for a good sushi restaurant while staying in Amsterdam, and ended up at Umami. The sushi here wasn't actually that good, but we were pleasantly surprised by the extensive menu card offering many other Asian and fusion dishes. The concept is that you assemble a four course dinner, with two dishes per course, for €25. You can choose from a wide range of Asian or fusion dishes, ranging from fish to meat or vegan. The dishes themselves aren't that big, but with four courses you can generally eat your fill.
The food was quite good, but not excellent. You could taste that not all dishes were equally as fresh, a lot were probably prepared in advance and came out refrigeration. Understandably because of the large menu card. On the positive side, the dishes were served quickly. There was a rather small but excellent selection of wines.
The staff was friendly and polite, but the explanation of the concept was rattled of too quickly. Finished dishes were taken away a bit too quickly to our liking. On request, they offered additional bread free of charge.
The entrance hall of the restaurant looks rather kitsch, but there is a big lounge-style room in the back with comfortable booths and tables, and a nice, relaxed atmosphere.
Wrapping it up: if you are just looking for excellent sushi or other Asian specialties, there are better places than this. But if you want to try a wide range of Asian and fusion dishes for a very sharp price and in a relaxed atmosphere, this place is definitely worth trying.

  • Visited April 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank J0annesL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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