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“Lots of potential but managerial issues”
Review of Art'otel Amsterdam

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Art'otel Amsterdam
Ranked #35 of 367 Hotels in Amsterdam
Certificate of Excellence
Bromley, United Kingdom
Level 6 Contributor
137 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Lots of potential but managerial issues”
Reviewed 19 April 2014

They say first impressions are everything: they were here. "Sorry, your room isn't ready" , the young lady said (it was after the check-in time). Some 45 minutes later, after the free drink they gave us, it still wasn't ready. Just our bad luck ? Well, maybe not, as we heard this refrain on more than one occasion as we passed through reception on other days. And when the room was finally ready, another young lady with a rather strained smile left us to take our own bags up to the room despite the fact that the previous guests were helped. The quiet room we had requested as we were staying for 5 nights turned out to be at the 'wrong' end of the corridor and right next to the lift shaft. The housekeeping theme continued into Day 2 and day 3: on Day 2 we returned to our room at 6pm: room not made up; on Day 3 it was around 5pm when we found them still making making up the room. As I said, managerial issues.
So you may be wondering why even three stars at this point ?? Well, the decor of the hotel is striking in the modern dark (=gloomy to some, perhaps) , dramatic fashion ( we stayed in a similar type of hotel in Barcelona) with large fibreglass sculptures although you may be a little troubled in the room , where form seems to triumph over function. What do I mean ? Well, in very liberated fashion, there is no bathroom door to close when you are sitting on the toilet and the smaller black cupboard doors in the passage outside can be hazardous if left open as they blend into their background worryingly well. And if you have small children and are not quite so liberated, you may need to think up a convincing explanation of the metallic (and completely undusted) sculpture above the bed.
The restaurant also had managerial issues: nobody seemed to be assigned to particular tables and during the same meal you might be served by three or four people, thus not knowing whether to repeat the same request or not (on one occasion the ordered dish never arrived at all) Nevertheless, the food was seriously good at times: breakfast dishes were well cooked and the hams and cheeses of fine quality. Dinner, with its small(ish)-plate tapas-like concept, was even better: try goat's cheese ravioli, ox cheeks, casereccia with veal ragu - you will not be disappointed , I promise. The bar and sitting area are also very pleasant albeit with the same haphazard service.
The location near the station is ultra-convenient if you want to use the trains (which are cheap and punctual !!) but it is a fairly long but very pleasant walk down the canals to the museum quarter. The staff are (almost) uniformly very friendly and would do even better with a little more organisation. A hotel has to be able to deal with busy times.

Room Tip: at the far end of the corridor away from the lift is likely to be a good idea
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Simon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirk B, General Manager at Art'otel Amsterdam, responded to this review, 3 May 2014
Dear SimonRLondon,

Thank you for providing us with your review.

We appreciate your score and that you enjoyed the interior of the hotel.

We do apologize for the problems you had during your stay, we have worked very hard on resolving the issues and they are now largely resolved.

For your next stay, most of our rooms do have toilet doors. So feel free to ask one in advance and we will have it ready for you when you arrive.

We hope we can welcome you again in the future.

Kindest regards,
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Nottinghamshire
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 April 2014

We booked a long weekend for the end of March 2014. This is probably one of the best hotels that we have stayed in in Europe - air conditioning that actually worked, free internet that didn't involve having to get 4 hour log in sessions from reception and a great breakfast that was included in the room price. The staff were friendly and helpful. All in all a great experience. We are definitely planning a return trip.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank EggsBenedict62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirk B, General Manager at Art'otel Amsterdam, responded to this review, 25 April 2014
Dear EggsBenedict62,

Thank you for your review and your kind words.

Come back to visit us whenever you are in the area!

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canterbury, United Kingdom
Level 5 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 April 2014

Arrived at the Art'Otel on a Saturday afternoon in early April for a girly weekend trip. Staff were most pleasant and were happy to assist us and answer any questions / give recommendations.

We were given a brief hotel tour of the facilities and then whizzed up to a fab room!
There was fantastic (yet quirky!) modern art works throughout the hotel and it felt very safe as you had to use your own room key card to access the lift/spa.
The room was spacious and had gorgeous Elemis products in the bathroom.
Although a little 'see-through' with translucent windows between bedroom and bathroom, everything worked well in the room and we were made to feel very welcome.
Slept very well as beds were huge and comfortable. Temperature was just right. Cleanliness was immaculate and the mini-fridge could be filled with all our chosen drinks *make sure you ask Reception to come and clear out the minibar if you want to use it for your own drinks as your account is automatically charged for each drink you remove/move in the fridge*

The spa area included a gym, sauna and pool with a mini cafe/relaxation zone (but this was at an extra cost if you fancied a beverage). Enjoyed a couple of hours in the spa as preparation for the adventures ahead!

Any queries we had were always dealt with at the Reception desk or via the room phone. I'd like to take this moment to thank Janika for her fantastic recommendations and Jamal for his great sense of humour! :-D

Breakfast was included and was a great continental selection plus the choice of some hot 'English breakfast' style treats, of which someone came round to your table to take your order. The bar in the hotel was also very nice! We had a few dishes to share from their tapas style menu which was truly scrumptious (scallops & samphire, foccacia & oils, ravioli pasta, cured meats) and washed down with cocktails and prosecco :) A fair price and being a hotel guest we got a drink on the house!

The hotel is opposite the Centraal Station and only a short walk / tram ride to all other amenities. Perfect!
Great cafes and restaurants around the area so only a short walk to find something scrummy.
My friend and I rented some bikes from around the corner called 'Yellow Bikes' for just a couple of hours, which was very reasonable and a must-do when in Amsterdam!
Along with the Heineken Experience, a trip to Vondel Park and plenty of exploring down all the different streets.

Would highly recommend this hotel to couples or small groups of friends who are looking to enjoy a short yet luxurious stay.
Cannot fault the place/area/staff one bit! Nothing was too much hassle.

Thank you Art'Otel!!!!! x

Room Tip: As it is a city location, ask to be away from the road if you do not want to hear too much traffic o...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jn_wls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirk B, General Manager at Art'otel Amsterdam, responded to this review, 25 April 2014
Dear jn_wls,

Thank you for your review and your kind words.

Come back to visit us whenever you are in the area!

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 13 April 2014

Sophisticated "hip" hotel with every amenitity. Great staff. Excellent restaurant/lounge/part of the atmosphere! Very central. Quiet rooms. Beautiful historical building. Lucky you, if you get to go!!

Room Tip: If you wish to book, consider paying in advance to reduce your rate.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HJK61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirk B, General Manager at Art'otel Amsterdam, responded to this review, 25 April 2014
Dear HJK61,

Thank you for your review and your kind words.

Come back to visit us whenever you are in the area!

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavanger, Norway
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 April 2014 via mobile

Wow! Design wise this hotel is different from any other I have ever stayed at, but the real wow is the staff; they are simply amazing. Receptionists, doormen, breakfast staff and waitresses all did a fantastic job. They really went out of their way to make our stay memorable. The art ranges from quirky and bizarre to overly sexual, but hey, this is Amsterdam! Rooms are comfortable and quiet, but a little on the dark side. The bathrooms could definitely do with better lighting. The hotel in general is rather dark, but that really is my only complaint. This place is brand new and very modern. Great bar and areas to hang out in the evening. Perfect location!

Stayed April 2014, travelled with friends
Helpful?
Thank Hildeanv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirk B, General Manager at Art'otel Amsterdam, responded to this review, 20 April 2014
Dear Hildeanv,

Thank you for your review. Great to hear that you enjoyed our staff and your time at the hotel so much.

We appreciate your feedback in terms of the look and feel of our rooms.

If you ever return to the area, we hope to see you back at the hotel!

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Al Hofuf, Saudi Arabia
Level 6 Contributor
135 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 10 April 2014

Amazing 5 star hotel, stylish of its kind and gives relaxing feelings with its beauty and iconic internal decoration. Perfect location at Amsterdam city center, close to famous shopping malls and many restaurants and attractions. Hotels’ staff are friendly, cooperative and helpful as well as with good knowledge. Rooms located at high floors provide spectacular views. Breakfast was average with no varieties and very limited selections.

Room Tip: Perfect location at Amsterdam city center, close to famous shopping malls and many restaurants and a...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adnan-Almuslem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirk B, General Manager at Art'otel Amsterdam, responded to this review, 20 April 2014
Dear Adnan-Almuslem,

Thank you very much for your review. I am very happy to hear that you enjoyed your stay at the hotel so much. Great to hear also that you loved our staff and art!

If ever you come back to visit the area, we hope to see you back at the hotel.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, England, United Kingdom
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 April 2014

We loved this hotel. It's stylish, modern and in a great location. The rooms are excellent with large comfortable beds and all amenities. The place is very quirky and the staff are friendly and helpful. We ate one night in the hotel and thought the food and tapas concept worked very well. Everything was perfect except for the service at breakfast which was very haphazard. The breakfast itself was excellent but you had to wait ages for coffee or tea and then there wasn't enough. Not enough waiters and random service. A shame but they could easily get it sorted out with a bit of organisation. They definitely need coffee more readily available!

Room Tip: Go for the quiet rooms at the back. Great blackout!
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirk B, General Manager at Art'otel Amsterdam, responded to this review, 7 April 2014
Dear Gill,

Thank you for your lovely words! It was our pleasure making your stay memorable. We appreciate your feedback in terms of the breakfast so that we can work on improving this aspect of our hotel.

We look forward to welcoming you again when travels brings you back to the area!

All the best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Art'otel Amsterdam

Property: Art'otel Amsterdam
Address: Prins Hendrikkade 33, 1012 TM Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Centrum , Dam Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 367 Hotels in Amsterdam
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Art'otel Amsterdam 5*
Number of rooms: 107
Official Description (provided by the hotel):
Visit art'otel amsterdam, a Unique Design Art Hotel in Amsterdam City CentreOffering an innovative blend of design, art and upscale hospitality, art'otel amsterdam stands as one of the premier destination hotels in Amsterdam. Our city centre hotel is located just across from Amsterdam Central Station and within walking distance of the Royal Palace, canals, Jordaan district, Dam square and other popular attractions. Art'otel amsterdam features high-speed, wireless Internet access, an on-site restaurant, access to a Fitness Centre with pool, 300m2 of multipurpose event and exhibition space, as well as a beautiful collection of original works by our hotel's signature artist. Immerse yourself in the distinctive atmosphere of this art'otel and experience the fusion of life and art.This design hotel is the first of a new generation of art'otels, offering enhanced services and amenities. Providing a seamless fusion of art and life, art'otel amsterdam creates an inspirational setting in which to share ideas, enhance your knowledge of art and immerse yourself in a culturally rich environment. The work of Atelier Van Lieshout permeates every corner, a spectacular 12-metre art curtain displays emotive footage and a 300-square-metre art gallery hosts a varied programme of exhibitions from emerging and established artistsChoose from an art room, an enhanced art room iconic view or a spectacular masterpiece suite. Each of the 107 guestrooms features a unique piece of art, ultra-comfortable beds with a choice of pillows, mood lighting and a generous selection of Elemis guest amenities. The bathrooms boast rain showers and luxurious bathrobes and slippers, while an illy espresso machine, stocked minibar, bottle of water and breakfast on us all add to the welcome. ... more   less 
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