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“Halloween Break” 4 of 5 bubbles
Review of Room Mate Aitana

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Room Mate Aitana
Ranked #29 of 361 Hotels in Amsterdam
Certificate of Excellence
Navan, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Halloween Break”
4 of 5 bubbles Reviewed 5 November 2013

This hotel is opened two months now.There is a cool funky entrance manned by young enthusiastic staff.There were errors made in my bill whilst registering but it was quickly corrected when I produced my confirmations.The location is a 5minute walk from central station and v easy to find. We're happy to recommend this hotel.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Ursula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (428)
Date | Rating
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  • Dutch first
  • English first
  • Finnish first
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English first
Worksop, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 November 2013

Stayed here for 1 night during our trip to Amsterdam. The hotel was amazing! New, modern, clean and unique! The staff were friendly and very helpful. The hotel room was spotless, fantastic shower and amazing big comfy cosy bed! The only downside to this hotel is that its around a 15 minute walk to the centre of Amsterdam. A taxi from the hotel to the centre of amsterdam cost around 7 euro before midnight and was 15 euro after midnight. Also the drinks in the bar were abit pricey, but overall very very very pleased and would deffinatley visit this hotel again!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 30 October 2013

New hotel. Very nice. Big rooms. Very clean.
Make sure you print your booking since they will try to charge you for extra taxes already paid. At least 15 min. walk from Jordaan, Central station and 25 min. from Dam.
Would highly recommend for the price, but only if you like walking

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Ayal Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norfolk
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 30 October 2013

A very new and modern hotel,at reception we had to wait 15 minutes before we were checked in, the two receptionists took all of the the time dealing with one customer each, one was on the telephone for most of the time but didn't appear to be speaking to anyone, so first impression was a little disappointing.the rooms are very very nice, spacious and clean as is the bathroom,.the king size bed was exceedingly comfortable. There is no restaurant in the hotel but there are plenty of places to eat in the city,the bar staff are very attentive but the two nights we stayed the bar had no customers, the hotel lacks atmosphere, but over-all okay if you just want a base to tour Amsterdam. If we returned to Amsterdam we would use a more central hotel, there are lots to choose of the same quality.

Room Tip: ask for a room on the 10th or11th floor for excellent city views.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank icarusNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, Canada
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed 29 October 2013

:Room Mate Aitana

This hotel is located within easy walking distance of the train station. As indicated in other reviews, it is new, modern and clean however the rooms do resemble an IKEA showroom. Check in was quick and easy. The person at the desk indicated it would be $100.00 euros per night and asked if that would be okay. As we had booked through Expedia at a much higher price $164.00 euros per night we thought—bonus! Our elation was short lived as upon check-out the clerk said we must pay the higher Expedia price.

Our initial room on the 11th floor overlooked the city. When we opened the door there was a man cleaning the windows and the balcony. Upon my request to have a view of the water, we were moved across the hall. This was a smaller room with no balcony but a fairly nice view slightly impeded by adjacent buildings. The room was very clean and comfortable with a modern bathroom.

We were able to have a glass of wine in the hotel bar and were served by a very friendly and helpful young man who provided information on the city of Amsterdam. This was much appreciated as our room was totally devoid of any information on either the hotel facilities or the city.

8:00 AM the next morning we were awoken by the very loud sound of drilling into metal right outside our window! Opening the curtain--two men in a cherry picker power hoist working on the outside of the building. It would have been nice of them to wait until at least 9:00 AM but then again the building is not yet complete. The restaurant is not open yet, so you must walk to other areas to purchase meals. Breakfast is provided each morning at the cost of $12.50 euros per person!

My wife and I both agreed we would not choose this hotel again should we return to Amsterdam as it really does not offer much for the price other than a place to sleep. We would instead book a hotel within the Old Center closer to restaurants and shopping and entertainment

Room Tip: Higher floors provide a view.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Hawleydaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middle East town
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 29 October 2013

I must say hotel itself is nice, new and modern. Location is ok a bit far from center, but has a bus stop infront of hotel # 14 which takes you to central train station. Room is nice with large windows.

There was a false fire alarm one of the nights at 12 am midnight, it was scary, everyone went down to the lobby, and gathered outside the hotel, I was literally in panic and was shaking. WE didn't know whats going on, the HOTEL didn't do any announcement, staff didn't even bother themselves to assure guests that it was a false alarm, until we went to reception guys and told them, this is unacceptable, we need an announcement and so on.... etc. Elevators were working though shouldn't during fire alarm.

One of reception staff called MARCO, dealt with this issue incompetently and very rude. At best, should be working at back of house area for lack of communication skills with guests. Anyhow, im attaching some pictures i took during the panic we encountered at the hotel during the false alarm, and will empasize again that the staff didn't even try to go around and talk to guests to assure them it was false alarm. However the lady behind the reception, is young and very polite, she did her best, but MARCO was incharge. Again, this guy shouldn't have a direct contact with guests. I had a very bad experience and will share it on trip advisor and with my friends.

One more thing, the duty Manager at hotel, he appologized on the phone and offered this night complimentary, he was very professional, i think his name is Jose (not so sure) but he reacted in a professional way and dealt with this issue efficiently.

The Bell boy (Moroccon Nationality) should be incharge of hotel, this guy is amazing, he has the knowledge and attitude, he should have been behind the reception desk. Keep up the good work!

  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank shirens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rafael f b, Gerente at Room Mate Aitana, responded to this review, 6 November 2013
Thank you very much for your comments

I am very sorry about the bad experience, that you lived in our hotel the night of the fire false alarm

to be a new hotel we are in maximum security, in terms of fire alarm. This means that even if a false alarm, the system immediately activates the alarm. In addition we have taken steps to make the situation lived by you will not be repeated.

I am Borja Barrio, the duty manager, I talked to you by phone the night of the alarm. If you need any things from us please do not hesitate to ask me. I leave my phone and my email, 0031 653 794 075 b.barrio @ room-matehtels.com

I apologize again and hope that this experience will not stop you to visit us again

best regards

Borja Barrio
Duty Manger








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Singapore
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 28 October 2013

Spent our last leg of our Europe tour in Amsterdam and stayed in Room Mate Aitana for 2 days. It is located behind the Central Train station part of the new reclaim island. It was opening promotion so for the price we paid, it was a darn good deal for Amsterdam.

As mentioned by other reviewers this in indeed a new hotel, with huge rooms. so you can expect all rooms furnishing all brand new and ultra clean. Comfortable bed and pillows. Restaurants are not open yet, so you can just have breakfast at the hotel. It is close to the Central Train station - 7-10mins walk to be exact. Maybe a slight hassle if you need to trudge your luggage from the station to Hotel. Getting taxis from hotel is not that easy so suggest you ask the Reception to help you call and it does that take a while for taxis to come. If you are planning to go somewhere that is not walkable, it is advisable to leave early so that you won't be late.

  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JM070707Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Room Mate Aitana

Property: Room Mate Aitana
Address: IJDok 6, 1013 MM Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #29 of 361 Hotels in Amsterdam
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Room Mate Aitana 4*
Number of rooms: 284
Official Description (provided by the hotel):
Room Mate Aitana is a modern designer hotel built in 2013 on the new artificial island in the IJ river 500 meters from the Central Station and 19 min. walking from Dam's Square, the heart of Amsterdam. It is equipped with free Wi-Fi and a 37'' flat TV in all rooms, 7 meeting rooms, restaurant, lounge bar, breakfast buffet until 12:00, business area, fitness center and a marina with 60 moorings for recreation boats. ... more   less 
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