We booked 2 double rooms for a weekend break between 6th - 8th July. The rooms themselves were clean and the beds comfortable - not the biggest rooms in the world but fine for a weekend stay.
We had breakfast included in the price of the stay however should you be looking to stay, DON'T have the breakfast - you'd be better off going to a cafe. We arrived for breakfast the first morning only to be shown to a dirty table full of used dishes, which we ended up having to clear ourselves. When the waitress did finally reach our table, she made no apology for this.
The cooked breakfast (eggs, bacon and sausages) on the second morning looked like left overs from the day before and were stone cold. I informed the waitress that the food was cold, to which she placed the palm of her hands directly on to both the eggs and sausages at the counter right in front of me!! She then gave the items a mix around with a spoon and then took them off to the kitchen for reheating! Hygiene standards are clearly lacking here and one member of our group ended up with food poisioning for the entire weekend, the likely cause appearing to be from the breakfast (althouh we cannot be 100% certain)
On the second morning I used the hairdryer in my room and it caught fire - luckily it was not close to my hair otherwise it would have burnt my hair and possibly my scalp. We immidiately informed front desk of this incident and were informed that someone would come up immediately. No one arrived and when we went to check out we raised this issue again. The duty manager provided us with poor excuses claiming that no one could find him to inform him of this incident.
Overall, there is a clear lack of staff training by all levels of staff (excluding the cleaning ladies who were very polite and friendly) and our complaints were met by front desk with a negative, don't care a less attitude. We shall be contacting the NL group directly regarding this incident.
If you want somewhere decent to stay, our advice would be to book early at a hotel within the Jordaan area (where we have stayed before).
- Official Description (provided by the hotel):
- Guests of the 4-star NH Amsterdam Museum Quarter are surrounded by the art and culture of beautiful Amsterdam from our central location between a picturesque canal and the famous Museum Square. ... more less
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- Also Known As:
- Nh Museum Quarter Amsterdam
- Nh Hotels Amsterdam