We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Such a bad experience!!!” 1 of 5 bubbles
Review of Lloyd Hotel & Cultural Embassy

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Lloyd Hotel & Cultural Embassy
Ranked #98 of 362 Hotels in Amsterdam
Certificate of Excellence
Paris
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Such a bad experience!!!”
1 of 5 bubbles Reviewed 17 October 2009

We have booked the 5 stars room for one night especially asking for the room with the piano or the on seen in the picture on the website. Once there the first thing we noticed was that the hotel was far away from the city center. The hotel from the outside looks like a mental hospital….
When we checked in they did not find our name and it was only after having shown us the name of all the guests booked in the hotel that the finally found our name.
The room was not ready until 3PM so we left the luggage there and went for a city tour.
Once back they let us pick up our luggage in the room; without checking the tags numbers. We arrived in a room which is 222, that looks like a sauna. Entirely in wood, with a plastic bathroom hidden inside a wood panel on the left side of the room.
Why is it a 5 stars room because you have a bed that can fit 8people completely useful for a couple! We asked what was happen with the room we asked for and they simply said that they were taken.
We insisted and finally had the chance to visit another 5 stars room on the first floor.....the walls were broken and dirty in different point, the lights on the night table was broken , the library in the room looks like one you have found in the middle of the room you have decided to take back to your place.
The bathroom is once again in plastic and really looks like the one a 2 stars hotel.
We asked to have bicycles and they said they only have 10 for the hotel
(117 rooms) therefore of course there were no bicycles at our disposal.
We had friends with us looking for a babysitter and they said they were not able to provide it....And all of this for 275euros per night.....special rate founded on their website because normally the room costs 550 euros per night!!!!

Stay away from this place, really not interesting!!

  • Stayed October 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank VADV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,372 reviews from our community

Traveller rating
    463
    529
    187
    104
    89
See reviews for
169
495
107
283
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (273)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Washington, DC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 13 October 2009

We stayed in a "2-star" room in which the tub was the dominant feature, unnecessarily so. I appreciate the design aesthetic, but it is extremely impracticable for there to be an unenclosed tub with a shower sprayer planted in the middle of the room. My partner and I proceeded to wash and splash/spray water all over the room, which is already showing the wear and tear. I suspect in about a year, they will have to modify the scheme due to all the water damage. Not to mention that squatting in a tub in the center of the room attempting to wash your hair and lather up is a little awkward. Also there was a toenail clip from a previous guest in the toilet room, which was unsavory in scent. Ventilation in general was needed in the room. The bed allowed access from one side only, inconvenient. The experience was essentially like staying in a playpen. We did like the restaurant though.

  • Stayed October 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank jennifer67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 10 October 2009

The Lloyd hotel is the worst hotel we have ever been to - and we have been to many hotels throughout the world....
The information concerning this hotel, being a 5 star facility, both in the web and in the Time Out of Amsterdam is false and misleading. The only detail which might fit into a description of a 5 star hotel is the price...
This hotel served as a prison for many years. Unfortunately, the prison atmosphere is still maintained in the quality of both the rooms and the staff. We have never come across such an insulting attitude of an impertinent, non-intelligent staff, as we experienced in this hotel.
We were given a "five star room". The room was on the third floor, facing a noisy street. It contained a bed and a huge (for at least 10 prisoners) unnecessary cupboard. It's only use was to serve as a shield to the water coming from the wall-free, "surprising shower" (from the web..). We had to mop the floor each time we took a shower.
There were no dark curtains. In fact, no certains at all, just "stuck" shutters which did not block the sun light at 5 a.m. In fact, it was impossible to sleep also before sunrise, due to the unbearable heat in the room. The temperature that day (3-4 July) was around 35 degrees. Not only the "5 star room" was not airconditioned, it was impossible to open the windows for providing the guests an opprtunity to get some fresh air.
To my surprise, in the morning, when we told the man in charge about the terrible night we had, he did not express any sympathy. Moreover, he told the spoiled guests that he himself does not have aircondition at home. He explained that it's impossible to open the window for safety reasons "Do you want us to be responsible for the life of guests who smoke and jump?....It is the same in Hilton!". He just ignored the fact that Hilton is fully airconditioned....
The "pleasant" conversation, , with additional two staff members, continued. At the moment when they accused me of lying concerning a promise I was given on my arrival, I decided to leave.
I took our luggage (my husband was already "sleeping" in the conference) and left. In this "5 star hotel" there is no one to help with the luggage.
I was angry and tired and the result was that I fell of the stairs in front the hotel. The taxi driver who found me lying on the floor, suggested me to sue the hotel. I don't intend to sue. I just want to warn people from staying in this less than 1 star hotel. Never again!

  • Stayed July 2009, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank IsraelNili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerusalem
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 30 September 2009

Our company employees have been staying at the Lloyd every September since it opened (we were there when they were still setting up and got to see the designer in action putting in the final touches).
We love the place because it keeps on surprising us, the staff are nice and the restaurant downstairs is very pleasant and open at all hours.
But unfortunately in the last two years the prices have become a little too high during the IBC trade show period.
A few tips if you are thinking of staying here:
1. If you are not on your own or with a very close and loving partner ask for a room where the bathroom an toilet are sectioned off (in many rooms the toilet and shower a simply smack bang in the room just like any other stick of furniture).
2. Try to avoid the rooms where you walk in straight to the bathroom (we had to make up codes for 'don't come in I'm on the toilet, showering etc.' and the floor was always wet and messy...).
3. The rooms on the 6th floor are the funkiest but if you are tall you may want to avoid them because they are in the rafters.
4. It is worth paying the extra fee for reserving exactly the room you want because some of the rooms can be a surprise you would rather avoid.
5. If the hotel isn't fully booked we have always been able to shop around for a room that suited us best.
6. It is located on the outskirts but this new area is very cool and there are many nice places to hang out (check out the Odessa boat restaurant just on the bank in front of the main entrance, they are not always open and reservations are needed phone: +31204193010). Anyway with a bike or the tram you are in the center of Amsterdam within a few minutes so this shouldn't put you off.

  • Stayed September 2009, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BBeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 27 September 2009

When my daughter and I arrived the hotel was hosting a design exhibit sponsored by Elle Women Magazine of Europe. This went on for two days and we were very obviously in their way. The reception/lobby is a closet stuck in the middle of the hall with a Dutch door (pardon the pun). We were lucky if there were two employees in the "closet;" otherwise, there were always five or six people lined up trying to check in or out or just to ask questions. It was all too, too "all about me." "Me" being the hotel and its employees and the regulars. They were enjoying each other and the hotel's uniqueness way too much to be bothered with the guests.

I can only reiterate what the previous reviewers have said about the service. There pretty much is none. Actually, the service is poor all over Amsterdam, but the Lloyd Hotel pales in comparison. On at least one occasion when my daughter asked for coffee she was told, "I'm really busy right now. You'll have to come back later." And it doesn't seem to be the fault of too few waiters, just incompetence and indifference. We were under the mistaken impression breakfast was included (it had been at every hotel we'd stayed at in Italy, Austria and Germany). Imagine our surprise when we found out we'd been charged 17 Euro ($25.50) for a continental breakfast - and not a good one at that.

The Lloyd Hotel was, at one time, a youth prison. We had two cells for a room. The front door opened into the bathroom! If you happened to be sitting on the toilet and your roommate opened the door - you were exposed to the entire hallway. No shower curtain, just a low curb around the shower with the shower head pointed straight down very close to the faucets with no ability to move it. They provided a squeegee for stray shower water, but no drain to push it into! And you couldn't get the water back into the shower for the low curb! When we check in they had folded a hand towel over the sink and lowered the stopper and left the faucet dripping. The towel was sopping wet.

Only a curtain between the bathroom and the bedroom which consisted of two beds and one table and two chairs (and the tiniest TV we'd seen in Europe - although we don't go to Europe to watch TV). We had to put one of the chairs in between the beds for a make-shift nightstand. There were four lights with magnetic bases stuck on a magnetic strip that went around the wall about five feet high. None of them were where you needed them.

Quite frankly, I can't believe anyone recommends this hotel.

  • Stayed September 2009
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank zebra56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 bubbles Reviewed 26 September 2009

I've just recently stayed at Lloyd Hotel for a work trip. There's nothing to like about this hotel. It's overpriced, and in the middle of what looks like an industrial estate. The rooms may have been cool and design-y at one point but now they just look shoddy. The walls are scuffed, the layouts unhelpful.

All of this could be put up with except for the fact that the staff is uniformly useless. Coming in at lunch inbetween meetings after sitting at the table for 5-7 minutes in an almost empty restaurant we finally asked if they had any menus. The response was "yes, we do". Wasn't sure if we were supposed to go and find them, as they didn't seem inclined to get them for us in any hurry. Attempts to get a drink at the bar turned into a farce of being moved from one room to the next with staff that might at some point come over to serve you if you're lucky. The staff at the front desk don't seem to grasp that you might want to check in or out sometime in the next decade so you feel like you're forever waiting for someone to actually get they're in the hospitality industry.

Breakfast is incredibly expensive--you pay 17 euro for effectively a continental buffet.

And I'm sorry but having to squeegy your own bathroom isn't charming or quirky it's just tragic.

AVOID this hotel

  • Stayed September 2009, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank expatinlondon17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 September 2009

I stayed at the Lloyd Hotel for three nights at the end of a long multi-city trip in the Netherlands, and it turned out to be my favorite lodging of the entire trip. This is definitely one of the most unique and interesting hotels I've ever stayed in... the option of rooms from 1-5 stars certainly sets it apart. As I was traveling "on the cheap", I chose a 1 star room and was very pleased... I can't begin to imagine how great a 5 star room would be. The historic character of the building makes all the rooms interesting, and the 1 star rooms are very well designed. While small, they make good use of the space and you certainly don't feel cramped, and if you do feel the need for some breathing room, the fantastic lounge spaces and library are great places to spread out (and I do highly recommend checking out the library... the Lloyd has an amazingly well-curated selection of art + design books from around the world). I found the staff to be very friendly and they went above and beyond expectations with their service (I was impressed that the clerk at the check-in desk made a good Green Bay Packers joke when they saw I'm from Wisconsin!). The location may seem a bit off-the-beaten path, but that's actually an advantage of the Lloyd. You're away from the noise and nuisance of the central city, but still only a quick 5-minute tram ride from Centraal Station, and the area around the hotel, in the recently redeveloped Oostenlijk Havengebied is a fascinating area to explore, particularly if you're interested in modern architecture. The Lloyd is definitely a spectacular choice for the discerning traveler.

Stayed August 2006, travelled on business
Helpful?
Thank LageLandenLoper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Amsterdam hotels
1.7 mi away
Volkshotel
Volkshotel
#42 of 362 in Amsterdam
4.5 of 5 bubbles 1,083 reviews
5.2 mi away
Dutch Design Hotel Artemis
Dutch Design Hotel Artemis
#123 of 362 in Amsterdam
4.0 of 5 bubbles 1,328 reviews
2.8 mi away
Mercure Hotel Amsterdam City
Mercure Hotel Amsterdam City
#117 of 362 in Amsterdam
4.0 of 5 bubbles 1,859 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
WestCord Art Hotel Amsterdam
4.4 mi away
Amsterdam Teleport Hotel
Amsterdam Teleport Hotel
#65 of 362 in Amsterdam
4.0 of 5 bubbles 473 reviews
3.8 mi away
Hotel Golden Tulip Amsterdam West
Show Prices
Show Prices
Show Prices

Been to Lloyd Hotel & Cultural Embassy? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lloyd Hotel & Cultural Embassy

Property: Lloyd Hotel & Cultural Embassy
Address: Oostelijke Handelskade 34, 1019 BN Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Eastern Docklands (Oostelijk Havengebied)
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#66 Business Hotel in Amsterdam
#89 Family Hotel in Amsterdam
#108 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): £
Hotel Class:3 star — Lloyd Hotel & Cultural Embassy 3*
Number of rooms: 117
Official Description (provided by the hotel):
The Lloyd Hotel & Cultural Embassy in Amsterdam is the first one-to-five star design hotel in the world. Created as a home for travellers of all stripes, we believe in sharing cultural luggage - yours and ours. Located in a transformed historic building with 117 rooms, the Lloyd Hotel is an icon of Dutch design. More than 50 designers and artists are involved in the hotel. Our Cultural Embassy presents ongoing exhibitions, talks and events every month, available to all guests. Lloyd Hotel and Cultural Embassy is located 900 metres from Pakhuis de Zwijger. Bimhuis concert hall is a 15-minute walk away. Guests benefit from a terrace, an excellent restaurant and free WiFi. Coffee and tea making facilities are available to guests throughout the hotel. The Cultural Embassy of Lloyd Hotel is present throughout the building. Cultural events are hosted and mezzanine platforms are used for exhibitions, meetings and events. The Lloyd has a variety of meeting room facilities and a library for smaller groups. The restaurant focuses on carefully sourced local ingredients and serves a range of sandwiches, light meals and an extensive breakfast buffet. There is also a shop selling delicatessen-style foods and designer gifts. Guests who wish to explore Amsterdam by bicycle can rent one from reception. The Rietlandpark tram stop is 200 metres away and offers services to Amsterdam Central Station within 10 minutes. Anne Frank House and Dam are both within a 10-minute walk from the Station. Leidseplein and the Jordaan district can be reached by taking tram 10. Muziekgebouw aan 't IJ is 1.5 kilometres away. The Lloyd Hotel's neighbourhood is a great choice for travellers interested in city walks, architecture and cycling. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline and Odigeo so you can book your Lloyd Hotel & Cultural Embassy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Lloyd Hotel Amsterdam

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing