My husband and I stayed here after purchasing a mystery deal through lastminute.com. For being described as "on the edge of the city centre", it was very misleading. We were not expecting to have to commute 30 minutes+ into the city every day. What's worse is that the hotel staff could not be bothered explaining the directions to the tram, so when we just missed our bus on the first day (it only comes every half an hour) we were forced to figure out our own way to the tram station.
The service in general was pretty bad. Our television would not work, as it said our room had been checked out. We called the reception every night for three nights and were told that the system was down and they could not do anything to fix it. For three nights in a row?! When we left, the manager tried to charge us for about 10 items from the minibar, despite the fact that we had never even opened the fridge. Instead of apologising for the error in the fridge sensor, she was very rude and aggressive and basically accused us of lying. We also found the staff at breakfast to be very snappy and rude, which was poor considering how overpriced the stale food was.
We also got quite a small room, with two single beds. Not ideal for a romantic anniversary weekend! The room was very clean and comfortable, however. Even though we paid half price for the room, I still think we were overcharged! I would much rather stay in the actual city centre in a hostel, than return to this hotel.
- Official Description (provided by the hotel):
- Modern Dutch design hotel ideally located between Amsterdam Schiphol airport and Amsterdam city center. With Dutch architecture and changing inspiring art and design collections. ... more less
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- Also Known As:
- Amsterdam Artemis Hotel