1st off, the Reservations dept. didn't read / process our E-mails correctly, causing the reception te be confused on checkin. Next, they didn't take our bags from us, we had to bring them to storage ourselves. After waiting for far to long for someone to let us in, He wanted to help the people who had just arrived, instead of us who had been waiting.
Long lines in general, with a lot of people seeming to walk around instead of helping.
The toilet paper hadn't been restocked. The coffee cupt for the nespresso maker hadn't been correctly restocked.
The shower flooded the bathroom.
Despite having booked a suite, there were no bathrobes or slippers, we had to make do with two measly small towels.
They had problems keeping the breakfast replenished and tables cleared.More
- Free Wifi