This hotel always overbooks their rooms. If you book a room at this hotel there is a good chance you will not be given a room which looks anything like the ones pictured on the hotel website. You will instead be given no alternative but to stay in a room at their cheaper neighbouring Kings hotel. We booked a room at the Quentin but when we arrived the very rude and offhand receptionist insisted that we pay in advance, then he directed us out of the hotel to a tiny, poorly decorated, smelly, grubby, cramped, airless room in a cheap hotel down the street. There is no wifi at the hotel we were moved to. There are no staff at the hotel we were moved to. The rooms are not cleaned at the hotel we were moved to. The en suite cubicle sized bathroom smelled of urine and obviously had not been cleaned after the last guests. The view from our window looked out at the rear wall of another hotel. After many frustrating complaints to the receptionist i was told that there was nothing i could do as i had already paid, which meant that i had accepted the room. The management, who i have e-mailed a number of times since our stay have been incredibly rude and have a dismissive attitude. Basically they have enough bookings because of their position that they do not have to care about complaints. Don't take my word for it, just look at all the other terrible reviews of this hotel. There are many other more reasonably priced and better staffed hotels with much cleaner and comfortable rooms in the same area. Don't ruin your time in Amsterdam with this one.
- Official Description (provided by the hotel):
- The hotel is housed in an authentic 17th century historic canal house which overlooks one of Amsterdam's grand canals, so from most rooms you will have a lovely canal view. The rooms are well equipped with modern facilities to make sure your stay is as comfortable as possible. The hotel is located at the Leidsesquare (Leidseplein), near to all Amsterdam's highlights such as the Rijksmuseum, Van Gogh museum, Flower Market, shops, bars, clubs and restaurants. The Leidsekade is a quiet street, so you will be in the city centre of Amsterdam but still have a good night sleep. The hotel offers many services and facilities such as a private garden with terrace, free wireless internet throughout the building, an elevator, tickets to various museums and activities, a continental breakfast and free city maps. Our reception is always open (24/7) and we will be happy to help you if you will need any additional services, facilities or information. The location is perfect to explore the city and our staff will make sure your stay in Amsterdam is one to remember. ... more less
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- Also Known As:
- Quentin Hotel Amsterdam