My brother and I stayed here for 4 nights in early April. We were taken by the good location of the hotel.

Unfortunately upon arriving I realised the hotel is disappointing. We entered into a very dark and drab reception. The person at the counter was very blunt and unfriendly. We shrugged it off, excited to go to our room. Upon arriving in our room we realised that unfortunately the modern, clean looking room on the website appeared to have been somewhat exaggerated. The cleaning was lazy, there was dust on most surfaces, some gum still in the pop up bin (the lid of which was stuck open anyway), there was a hair in my bed and just in general, wasn’t overly clean. I’m not one to complain but a lot of these were very basic things and I’m disappointed that we paid a lot of money to stay there when they couldn’t even be bothered to dust properly. There was a small tiled step to the bathroom which was not made clear with any kind of hazard tape and instead was very hard to see. I hurt my foot on it discovering it was there. We did not bother eating breakfast at the hotel as we suspected that might be disappointing too. Upon checking out the person at the counter was equally as blunt and unfriendly. We asked to check out and they just said ‘what’s the name? ... okay you’re checked out’ in a very monotone voice without looking at us. Again not the end of the world but some customer service wouldn’t go amiss (a smile.. eye contact..... anything?).

The only really good thing I have to say is that the location is decent. You’re very close to vondelpark and there’s some nice shops near by.

Overall I wouldn’t visit this hotel again.

We stayed 3 nights late march 2019. The Pros: great location for museums, trams, and restaurants, quiet side street, next to the park. Hotel clean, staff pleasant, breakfast room and buffet were very nice. The Cons: There's not supposed to be smoking in the hotel but there was definitely cigarette and weed smoke in the lobby and hallways. Voices are loud in the hallways and nearby rooms even late. Our first room was clean, bed comfortable, but when we tried to use the shower the mixing valves didn't operate properly - the water temp would fluctuate from ice cold to scalding hot within seconds. My wife could not get hot water at all. We told reception, and he sent a technician up pretty quickly, but we were trying to get ourselves together to leave for an appointment and didn't want to be delayed, and suggested they come back after 10am. Coming back to the hotel at 3:30 pm, no one had been back to look at the shower despite having had over 5 hours to address the issue. We were told they would be up "before they left for the day". The tech guys came about an hour later, spent 15 minutes fussing with the valves and determined they could not be repaired and they would suggest to their supervisor that we be given a different room. After an hour (now about 5pm) we hadn't heard from reception, so went down to ask if they had heard from the tech's supervisor. He had not, and furthermore we were told the hotel was fully booked and there were no empty rooms, but he would see what he could do. About 1/2 hour later the reception guy comes up and says we could move to the room next door to ours, and could stay in our original room for the night and move in the morning, or move immediately. We looked at the new room, and were surprised to see that it contained 4 single beds. We moved over in the morning. When we came back to the hotel after dinner the next day about 8:30, we heard loud stomping. jumping, bumping noises from the room above that was continuous for hours. This finally subsided about midnight, but started again at 3am. Continuous stomping, jumping. I went down to reception to complain -guy said he would investigate, and he must have intervened as the noise eventually did stop soon thererafter. It's a shame, as the place has a lot going for it, but too many cons for us to book here again.

We are a married couple and stayed at Hotel City Garden Amsterdam for 3 nights in March 2019.

The main reason why we chose this hotel is that it’s ideally located next to one of the entrances of Vondelpark and within a 5-minute walk from Museumplein.

There’s a lift though we did not use it. Guests can use tea and coffee facilities in the lobby as well as in the room.

Rooms are expectedly not large, but clean and comfortable and quite enough for a short stay. It’s warm enough, the heating was ok, there was also an additional blanket.

In general, the staff was helpful and nice, the service was good and we would definitely come back once we travel to Amsterdam again.