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“Awful awful service”
Review of Rooms & Co B&B

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Rooms & Co B&B
Ranked #281 of 328 Amsterdam B&B and Inns
Amsterdam
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Awful awful service”
Reviewed 17 October 2012

We were e-mailed less than 24h before our arrival was due saying they were full (no apology whatsoever) and that they had booked us into a different hotel. Apple inn hotel which was nice but more expensive, didn't include breakfast and was much less central than this place. The new hote could not get the original hotel manager to pay the difference even though they assured they would. I spoke to the manager a couple of times myself who told me a pack of lies and was rude. He said he would pay the difference then dragged his heels with the hotel. We ended up out of pocket, hungrier and further out of town because of this hotel manager. I could not recommend that you steer clear of booking at this place. They can't count well enough to make only ten bookings.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Sophie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 October 2012

Stopped at 1a Hemonystraat, Having paid for a de-luxe room found it to be very poor , this hotel needs much more attention to finishing off the basics . Modern shower that worked very well, but leaked all over the rest of the floor, the doors to the shower appeared filthy but turned out to be just neglected. Wiring hanging from the ceiling rose above the bed gave the appearance of an unfinished job.
This hotel is described as " renovated house " , but there still seems like there are plenty of jobs left to do!
On a good note, the people who work there are very friendly and helpful.
Breakfast is good.(continental) although this rooms is locked after 10 0/c , so NO squeezing the orange juice.
In our opinion this hotel is not as described, and you get what you pay for.
VERY BASIC

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hawki99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heerlen, The Netherlands
1 review
Reviewed 11 October 2012

The hotel was overbooked but didn't informed us about is. We found out about it when we arrived at the hotel. No help was provided in finding another hotel even though the manager was at the hotel. This was defenitly the worst service ever!

  • Stayed September 2012, travelled with friends
    • Value
    • Service
Helpful?
Thank Maurice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Amsterdam hotels

Cardiff, United Kingdom
1 review
Reviewed 8 October 2012

Having just returned from a weekend stay at Rooms & Co I felt compelled to provide a more accurate description of the “facilities” on offer, to override the out of date inaccuracies offered by the bed and breakfast’s website and booking.com.

Firstly, the comment that Rooms & Co is a “renovated house,” needs a little clarification. What the website neglects to make apparent is that the hotel is in fact TWO houses split at opposite ends of the street. Whilst it is true that one of those locations is indeed renovated to a most agreeable standard, I am afraid that the same can not be said for the second building at number 19 (or “the squat” as our party not so affectionately named it.)

As a party of eleven we booked four bedrooms through booking.com, where there was no mention of the fact that there was a chance of being put in two different buildings. Those in the main building were overall extremely pleased with the cleanliness and décor, however those in the “slum” were very much at a loss to find anything endearing about the accommodation.

Primarily, suite two of number 19 was a shambles. Admittedly having seen the comparative “luxury” of the first building our expectations had been set high, especially as this particular suite had originally been selected as it was marketed as the “deluxe” two bed room. What we were faced with was a bathroom that smelt terrible, a sink that was smashed and crudely taped up, a dangerously cracked window pane and an additional cracked window which again had been taped (photos of which I have uploaded to this site.) Furthermore, our hall lights had been substituted with a lamp that would barely have illuminated a wardrobe – although unfortunately that was something I was unable to test myself, as the “deluxe suite” had nowhere to so much as hang but one item of clothing let alone a whole suitcase full. The further suite that accommodated another four members of our party was far better furnished but alas had a roof that leaked and soaked one of the beds. This information was passed on to the girl who had the misfortune to front such an establishment; however it was not fixed or investigated during our stay and no replacement bedding was issued, meaning that the guest in question had no choice other than to sleep on one of the sofas in the room, to avoid having to sleep on a drenched mattress.

Our second gripe came from the fact that the two kitchenettes (although the receptionist only knew of ONE of these alleged facilities) was only open between the hours of 8am and 10am, and not a venue that “ guests can use at own desire to make coffee and tea as well as freshly squeeze juices” as incorrectly advertised. Nor were the breakfasts served “in the rooms or in the kitchen, whatever the guest finds the most comfortable. The time of the breakfast will be set at the guest convenience.” There was absolutely no option for an alternative breakfast time or venue; and in fact those in the kitchenette at 10am were locked in the room by the receptionist, to avoid guests who may have arrived late, entering.
Our concerns and discontent at being misled over the accommodation arrangements and the fact that the group had been split up were voiced immediately upon arrival. The receptionist was apologetic but was powerless to action any sort of refund (cleverly they make you pay in full before actually showing you the rooms) and so at our request rang the owner.
… oh and what a delight he was! Unfortunately it seems that this person had gone to the school of customer service that taught him that “as-long-as-you-call-the-person madam-you-can-get-away-with-saying-that-you-have-been-polite-even-when-you-have-been-vile!” Unfortunately for him, I expect far more in terms of customer service when I’ve just handed over just under 1200 euros for two nights. His response in a nutshell oscillated between “this is a B&B not a hotel – what do you expect?,” “if you’re not happy get the hell out of my hotel!” and (my personal favourite) when I told him I wrote for a travel magazine that reviewed accommodation he replied “so what?! I write for the Netherlands Michelin Star Guide and I’m a lawyer, and owner of three hotels…!” ……Hmmmmmm “hotels” or “B&Bs” … it seemed not even HE knew how to categorise these poor excuses for adequate guest venues. It seems he was far more concerned with listing his apparent credentials than helping to rectify the situation in any way.
He finally agreed that he would refund 10 per cent of the final cost by the time we had left. However, with allegedly no facility to refund on the card machine (lies) and his refusal to do so in cash, this never materialized.
Happily the helpfulness of the receptionist in light of her boss’s attitude was fantastic. It seemed she had had a lot of practice in dealing with similar complaints, admitting to the fact that the pictures and details on the website did not reflect the actual practices of the establishment, and also disclosing that she was weekly faced with over booking and having to put up with her boss’s lies and absolute disregard for customer satisfaction.
IN SHORT – PAID OVER THE ODDS FOR LITTLE BETTER THAN A HOSTEL (IN PLACES) DO NOT BOOK HERE!

Room Tip: Unless you can guarantee NOT being put in the overflow hostel at Number 19 AVOID at all costs!
See more room tips
  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoB1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 4 October 2012

location quite and near tramp station.few halal restaurant within walking distance.will stay again.. .

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
1 review
Reviewed 26 September 2012

This is good B&B, on good location, our room no. 5 was great, specious, high ceiling, balcony, beautiful bathroom, good breakfast, fair price. Caution, though, there is no reception desk and the service is bad. So, if you arrive outside 8 am to 5 pm period, do not even consider this B&B. You will end up waiting outside on the street, indefinite time. We waited for more than an hour even thou we arrived at 12 o'clock, noon. Besides, every room is entitled to one set of keys, for the entrance door and the room. When a party of three uses the room as we did, it need coordination of the plans.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank bojancho k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rooms & Co B&B

Property: Rooms & Co B&B
Address: Hemonystraat 1a, 1074 BK Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam > De Pijp , Stadsdeel Zuid
Amenities:
Hotel Style:
Ranked #281 of 328 B&Bs / Inns in Amsterdam
Price Range (Based on Average Rates): £
Hotel Class:3 star — Rooms & Co B&B 3*
Number of rooms: 4
Reservation Options:
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Also Known As:
Rooms & Co Hotel Amsterdam
Rooms & Co Bed And Breakfast

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