I arrived with high expectations but was sadly disappointed. We booked on line a few weeks in advance and requested an adjoining king and twin room for my family (parents teenage son and daughter). When we arrived and I asked if our rooms were together I was told that they were 2 floors apart (in fact it was 3 floors). When I queried this I was offered two king rooms together but it was obviously not suitable for my teenage son and daughter to share a bed but the manager could not see that this was an issue. So we took the rooms 3 floors apart. Only one room was ready (which was fine as it was before 2pm) and the receptionist offered to show us to this room which we accepted. Having followed her down various corridors trailing our luggage with us she finally had to admit that she had no idea where our room was and went off to find someone who did. It was actually in the basement but having said that it was a nice spacious room. In the evening , having put the do not disturb sign on the door and getting ready for my shower, the door was opened by a member of staff which was embarrassing. This was then followed by two men knocking on the door asking if we were in their room (their room was on the 4th floor so why did they think it could be in the basement???.) I appreciate that this wasn't the hotel's fault but by this stage I was very annoyed.
Today - after a long day out sightseeing - my children returned to their room at 5.15 pm to shower and change for dinner to find that it still had not been serviced. I did complain to reception and they sent someone immediately but this is not the level of service that you expect from a 5 star hotel.
Perhaps we have just been unlucky in staying at a busy weekend but we will be glad to leave this hotel and will never return.
- Official Description (provided by the hotel):
- Grand Hotel Amrath Amsterdam is a five-star deluxe hotel situated in the monumental Shipping House. You can find us on the Prins Hendrikkade in the city center at only 500m from Central Station and 1100m from Dam Square. We have 165 rooms and suites, offering complimentary wireless internet, free minibar with alcoholic and non-alcoholic drinks and free entrance to the Spa & Wellness center. Facilities furthermore include restaurant Seven Seas, meeting rooms and a bar/lounge. ... more less
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