Have just returned from a great first time visit to Amsterdam, which we thoroughly enjoyed, however I was expecting a little more from this hotel.
IMHO this is not a 5*, carpets were worn and service was not attentive enough for 5*, there seemed to be new staff who maybe needed some more training?
Room was ok, however nothing more than a standard hotel room, yes bed was comfortable, nespresso coffee machine good, yes came in early evening and replaced used cups and replenished tea/coffee, tidied bathroom but no turn down, free minibar good but this is paid for in rate
breakfast ok, hot items left under a heat lamp not my favourite, ordered French toast one morning, don't order if in a rush....., didn't use restaurant or bar so can't comment.
Pool area, small but enjoyed after walking around the city
Checkin made an error on our card and charged 3x to our bank.....not good and this was merely laughed off as the employee was a new starter and not made aware until check out - not happy!
Loved Amsterdam however if/when we go back I would choose more central although this hotel was handy for the central station
- Official Description (provided by the hotel):
- Grand Hotel Amrath Amsterdam is a five-star deluxe hotel situated in the monumental Shipping House. You can find us on the Prins Hendrikkade in the city center at only 500m from Central Station and 1100m from Dam Square. We have 165 rooms and suites, offering complimentary wireless internet, free minibar with alcoholic and non-alcoholic drinks and free entrance to the Spa & Wellness center. Facilities furthermore include restaurant Seven Seas, meeting rooms and a bar/lounge. ... more less
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