I took a chance on this hotel as I normally stay at the Renaissance when on business in Amsterdam. The plusses: (1) truly remarkable architecture (2) very spacious rooms (by European standards) with amazing vaulted ceilings, a comfortable bed and ample bathroom space. (3) Free mini-bar (4) lovely indoor swimming pool.
But what "makes" a five star in my mind is impeccable service and amenities and in this respect the hotel falls short. The staff are "typically Dutch", which is to say strictly focused on policy versus guest satisfaction. They were unwilling to provide an early check in, even though there were clean rooms available in my class - instead they were focused on trying to up sell me to a suite. Most true 5 star hotels would provide the upgrade if space was available.
During my 5 day stay, no member of staff greeted me upon entering the lobby, checked to see if there was anything they could do to be of assistance or showed any interest at all. These are simple things - but they are what define 5 star hotels.
The gym is unacceptable - one broken, old bow flex machine and a weight bench with a couple older cardio machines. Truly not 5 star quality.
The common areas need some refurbishing to make them more luxurious - though there was a note advising that new carpeting was on the way - which would make a positive difference.
Bottom line - I paid a 4 star rate and got a 4 star hotel, so I am satisfied. But I will likely return to the Renaissance as they have better service standards and a lovely gym.
- Official Description (provided by the hotel):
- Grand Hotel Amrath Amsterdam is a five-star deluxe hotel situated in the monumental Shipping House. You can find us on the Prins Hendrikkade in the city center at only 500m from Central Station and 1100m from Dam Square. We have 165 rooms and suites, offering complimentary wireless internet, free minibar with alcoholic and non-alcoholic drinks and free entrance to the Spa & Wellness center. Facilities furthermore include restaurant Seven Seas, meeting rooms and a bar/lounge. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotelopia, Agoda, TripOnline SA, Southall Travel, Expedia, Hotels.com, LateRooms, Ebookers, HotelsClick, Cancelon, Evoline ltd, getaroom.com, 5viajes2012 S.L. and HotelQuickly so you can book your Grand Hotel Amrath Amsterdam reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.