My husband and I typically stay at 4-5+ star hotels. The Grand Hotel Amrath fell far short of the 4-5 star rating. Our room was lovely, yet there were disappointments: 3 hangers in the closet and a plugged drain in the bathroom sink. The sink issue was never resolved and after a few attempts to get hangers, I found a housekeeper myself and got them. Also, they missed our room for turn-down service even though it was brought to the managers attention the first night. The most unsavory part of our stay was the moldy bread that we were served at breakfast - yes, it was on top of the bread basket, however, it was brought to our table anyway. The breakfast manager was extremely apologetic. We met with the general manager of the hotel to let him know of our experiences. He said he was grateful that we told him and that he would "make things right". He acknowledged the housekeeping issues and also said he would fix the breakfast/kitchen situation. Imagine our surprise when we checked out and did not receive any credit - and we were charged for the breakfast we could not eat. We travel quite a bit and this experience goes in the "not to be recommended" bucket. The Amrath staff need to be better trained.
- Official Description (provided by the hotel):
- Grand Hotel Amrath Amsterdam is a five-star deluxe hotel situated in the monumental Shipping House. You can find us on the Prins Hendrikkade in the city center at only 500m from Central Station and 1100m from Dam Square. We have 165 rooms and suites, offering complimentary wireless internet, free minibar with alcoholic and non-alcoholic drinks and free entrance to the Spa & Wellness center. Facilities furthermore include restaurant Seven Seas, meeting rooms and a bar/lounge. ... more less
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