We had an HORRIBLE experience at the Amrath. We had made our reservation well in advance and we bought a "best room available" deal that was granting us the best room available at check-in time. We got in our room and realized how small it was, even by European standards. When we opened the curtains, we saw that we didn't have a view on the canals or the street but on other rooms and electric cables. Another thing we noticed was that the bathroom door was fully made of glass and didn't have a frame, meaning that others in the room could perfectly see and hear everything going on... We didn't think too much of this and since we were tired, decided to order from room service. The menu was like 7 items long including one soup and one desert. Nothing 5-star there. There was an "evening menu" (7 different items), but it was starting at 10:30pm. After dinner we went to bed, only to discover another surprise: you could hear absolutely everything going on in the corridor and the other way around we supposed. We kept getting waken up by other clients in the corridor or by roommaids doing their work with as much noise as possible it seemed. If we would have had at least a good night of sleep! We were told that we should have tell the problem to the reception, but I don't see any reason why a 5-star hotel would even offer that kind of room in the first place. After spending the day in Amsterdam, we got back to our room only to notice the our towels were put back on the racks even if we left them in the bath (isn't this the international sign that you need new ones??). So we decided to inspect the cleaning a little bit closer only to see that the coffee spoons we used to eat our breakfast were put back at their place without being cleaned or changed (traces of chocolate and my tongue imprint on the back being proofs of this). We then went to the concierge to get bus tour ticket since it was getting a bit late in the afternoon. We left the hotel and when we traded the voucher for tickets, we were told that the hotel sold us tickets for the boat tour. And it was the last bus of the day... We got back to the hotel and the staff apologized for their error but it was too late. When checking out the next day, we noticed that not only they charged 7.50 Euros for each room service, but there was another tax of around 8.00 euros. All in all, I ate the most expensive regular burger I've ever had. We wanted to leave the place as soon as possible so we asked for a taxi. The concierge was with us outside waiting for it. After 15 minutes outside, we told him that it was too long but he kept telling us it was near and would not let us hop on another one since they do business with one specific company. After waiting nearly another 10 minutes, we took the first cab we saw, happy to leave this place once and for all.
Updated: While Amrath apologized and even sent us a letter, it doesn't make any difference: we had an horrible experience and you can find much better hotels in the vicinity for the same price.
- Official Description (provided by the hotel):
- Grand Hotel Amrath Amsterdam is a five-star deluxe hotel situated in the monumental Shipping House. You can find us on the Prins Hendrikkade in the city center at only 500m from Central Station and 1100m from Dam Square. We have 165 rooms and suites, offering complimentary wireless internet, free minibar with alcoholic and non-alcoholic drinks and free entrance to the Spa & Wellness center. Facilities furthermore include restaurant Seven Seas, meeting rooms and a bar/lounge. ... more less
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