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“Horrible Experience”

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Grand Hotel Amrath Amsterdam
Ranked #71 of 367 Hotels in Amsterdam
Certificate of Excellence
Montreal, QC
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Horrible Experience”
Reviewed 1 January 2010

We had an HORRIBLE experience at the Amrath. We had made our reservation well in advance and we bought a "best room available" deal that was granting us the best room available at check-in time. We got in our room and realized how small it was, even by European standards. When we opened the curtains, we saw that we didn't have a view on the canals or the street but on other rooms and electric cables. Another thing we noticed was that the bathroom door was fully made of glass and didn't have a frame, meaning that others in the room could perfectly see and hear everything going on... We didn't think too much of this and since we were tired, decided to order from room service. The menu was like 7 items long including one soup and one desert. Nothing 5-star there. There was an "evening menu" (7 different items), but it was starting at 10:30pm. After dinner we went to bed, only to discover another surprise: you could hear absolutely everything going on in the corridor and the other way around we supposed. We kept getting waken up by other clients in the corridor or by roommaids doing their work with as much noise as possible it seemed. If we would have had at least a good night of sleep! We were told that we should have tell the problem to the reception, but I don't see any reason why a 5-star hotel would even offer that kind of room in the first place. After spending the day in Amsterdam, we got back to our room only to notice the our towels were put back on the racks even if we left them in the bath (isn't this the international sign that you need new ones??). So we decided to inspect the cleaning a little bit closer only to see that the coffee spoons we used to eat our breakfast were put back at their place without being cleaned or changed (traces of chocolate and my tongue imprint on the back being proofs of this). We then went to the concierge to get bus tour ticket since it was getting a bit late in the afternoon. We left the hotel and when we traded the voucher for tickets, we were told that the hotel sold us tickets for the boat tour. And it was the last bus of the day... We got back to the hotel and the staff apologized for their error but it was too late. When checking out the next day, we noticed that not only they charged 7.50 Euros for each room service, but there was another tax of around 8.00 euros. All in all, I ate the most expensive regular burger I've ever had. We wanted to leave the place as soon as possible so we asked for a taxi. The concierge was with us outside waiting for it. After 15 minutes outside, we told him that it was too long but he kept telling us it was near and would not let us hop on another one since they do business with one specific company. After waiting nearly another 10 minutes, we took the first cab we saw, happy to leave this place once and for all.

Updated: While Amrath apologized and even sent us a letter, it doesn't make any difference: we had an horrible experience and you can find much better hotels in the vicinity for the same price.

  • Stayed September 2009, travelled as a couple
    • Value
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Helpful?
11 Thank belangem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Northampton
Level 4 Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 December 2009

This beautiful old hotel is conveniently located close to the station which makes travel from the airport very easy. When we arrived we were greeted warmly by the staff. Our rooms were spacious with very high ceilings and huge windows. The bathroom was well laid out with a large shower. My only complaint would be although the mini bar was free and had every type of alcoholic and non alcoholic drinks with a few types of snacks the breakfast was not and was a very expensive 25 euros. The hotel was in a very good location to see the sights with the river cruise station just down the road on the way to the station. We didn't eat in the hotel but would certainly recommend the Sea Palace across the river from the hotel where the food was excellent and good value.

  • Stayed October 2009, travelled with friends
    • Value
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Helpful?
Thank DelTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 December 2009

We booked a room on sale that said it was not a city view. Little did we expect that meant looking at an interior court and another room twenty feet away. But what really got us was that in this room there was a closet above the mini bar and it had the safe in it as well. At best you could hang up one shirt.

There are no shelves or drawers to put any clothing. For a luxury hotel not to have any closet space and expect a guest to live out of a suitcase.

With several calls the manager came up and before taking me up to the forth floor said, "You Americans you travel with so much luggage." Insulting, but pithy. We were travelling for two weeks and each had medium size bag, but that he felt he had to be insulting was quite surprising.

We did get a better room and it worked out in the end, but I wouldn't recommend it.

  • Stayed October 2009, travelled as a couple
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Helpful?
1 Thank Sid47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c12hamilton
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 21 December 2009

I took my fiancée on this trip in order to propose to her, I booked it months in advance and rang ahead to arrange a few special things such as a bottle of champagne and a red rose waiting for her when we got there, and I was worried that after all the planning to make it as perfect as possible maybe the hotel had forgotten or there was something wrong with the room or bad location, etc, etc.

Well I was wrong to worry, the hotel had remembered everything and it was perfect in every possible way. The room was beautiful, a massive bed with tv and nespresso machine and curtains that open and close with a remote control, the minibar was fully stocked every day, and we made sure that we got the most out of it! Then the bathroom was a masterpiece, a giant wet room in the middle of the second room surrounded by glass, a massive bath, his and her sinks and a shower that has so many shower heads it would have covered a family! The building is a listed building and so the hotel couldnt change the actual rooms so this was the best idea possible given the circumstances, absolutely awesome!

We then went to discover the hotel after checking in and the scenery was beautiful, lovely stained glass windows on the roof, old lifts and a massive wine cellar at the bottom, we even saw where the people used to get there boat tickets back in the day when it was a shipping house, all in the hotel in between the rooms.

We then went to discover the spa facilities, and wrapped up in our complimentary bath robe and slippers we went heading down. When we arrived we had to take a quick tour there was so much, so we booked ourselves in for a few massages and went and sat in the jacuzzi for a good half an hour (tip: go after most people have had dinner and it is empty, the whole place to your selves, shuts at 11pm, beautiful.) After this we went for a sauna in a special 2 person sauna and after rinsing ourselves off we went for a swim in the pool, absolutely perfect. The massages were an hour long and certainly did the trick, i felt like i was floating afterwards.

Finding the hotel was simple, you can pretty much see it from the central train station, but at the same time it was no where near close enough to be bothered by any trains or noise at all. The location was just right, close to everything so you can walk anywhere in 10 minutes, but as i said before not close enough to be bothered by crowds of people going about their day and noise from trains, cars and trams.

All in all, this was probably the best trip I have ever had, and the most part is thanks to the hotel who didnt bother us at all while we were there, apart from to make sure that we had everything we needed, and of course making all the arrangements necessary for the proposal (champagne and roses). The rest of the perfect trip was made by Amsterdam being a wonderful city, and the fact she said yes!

I would go back to this hotel any day, and I would recommend it to anyone. Simple.

  • Stayed December 2009, travelled as a couple
    • Value
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Helpful?
6 Thank c12hamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 December 2009

The Amrath Grand Hotel is an excellent hotel with great facilities, good location and excellent staff. We had arrived very early from Canada and they were so accomodating in helping us to our room upon arrival. The pool, sauna, steam room ect. are very nice and are quite a rarity in Amsterdam. Our room was lovely, most beautiful canal view to wake up too and the bed was sooo comfy. The included mini-bar was such a bonus. I am staying here again next year. Can't wait. I almost didn't want to write this review because the more nice things we say about The Amrath the more people may stay there and then it might be sold out when I want a room. LOL. Great hotel all around.

  • Stayed November 2009, travelled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank glasgowgirl67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 4 Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 December 2009

This hotel is impressive from the moment you arrive. Check in was seamless and the porter shows you to your room. Initially was taken to a double room when booked a twin, not a problem and we were taken to our new room, room 205. We were pleasantly surprised to discover we had a lovely hall area, bathroom, separate toilet and bedroom. Room was spotless with lovely high ceilings and very sumptuous. Free minibar stocked daily was an added bonus!

Hotel itself is highly unusual and well worth a walk around. You will find many fabulous original features in every nook and cranny. Leisure facilities looked gorgeous too. ONLY down side is the free internet, it is slower than dial up!

Overall hotel ticked all the boxes. A city view room is worth the extra. Would love to return very soon. We love you Amrath!

  • Stayed December 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northwest UK
Level 6 Contributor
217 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 5 December 2009

Lovely period hotel which was the old shipping house. Many replicas of its former use still apparent. Well situated for those arriving from Schipol via train. About five minutes walk from station. Easy to walk from hotel to main sights of Amsterdam, Had a twin room on third floor, very comfortable and well appointed though staff have a tendency to turn radiators off, which are essential in winter months. Tea and coffee making facilities in room. Also free mini bar....not just soft drinks but spirits, wine and beer! Replenished every morning. Good leisure facilities...pool, sauna, steam room and small gym. Also massages and treatments available. Breakfast included in room rate. Plentiful buffet and quiet attentive service. Overall couldn't fault hotel and would recommend.
Only downside of our short trip was the Church in the Attic located a few streets from hotel. This is currently being refurbished, which they do tell you when you enter, however the staff neglect to tell you the church had been stripped bare and all that could be seen were pews and bare brick walls. No reduction in entrance fee which would make visit slightly more acceptable, then they have the cheek to ask for a donation towards restoration! Avoid until 2010 when restoration should be completed....sadly we'll have to look it up on internet to see what we missed. Would strongly recommend visit to Anne Frank House, very moving experience and history in action.

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tripsrme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Amrath Amsterdam

Property: Grand Hotel Amrath Amsterdam
Address: Prins Hendrikkade 108, 1011 AK Amsterdam, The Netherlands
Region: The Netherlands > North Holland Province > Amsterdam > Centrum , Binnenstad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #71 of 367 Hotels in Amsterdam
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hotel Amrath Amsterdam 5*
Number of rooms: 165
Official Description (provided by the hotel):
Grand Hotel Amrath Amsterdam is a five-star deluxe hotel situated in the monumental Shipping House. You can find us on the Prins Hendrikkade in the city center at only 500m from Central Station and 1100m from Dam Square. We have 165 rooms and suites, offering complimentary wireless internet, free minibar with alcoholic and non-alcoholic drinks and free entrance to the Spa & Wellness center. Facilities furthermore include restaurant Seven Seas, meeting rooms and a bar/lounge. ... more   less 
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