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Grand Hotel Amrath Amsterdam
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Reviews (4,205)
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Reviewed 11 January 2010

Overall Very impressed with Grand Amrath.

Did have one incident with the next room smoking cigarettes (in a NON smoking hotel)

Outstanding Beds, Bathrooms and Pool!

Already booked return visit

  • Stayed: July 2009, travelled as a couple
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Thank jolispapillons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2010

The sign of a great hotel is "when you hate to leave" and this place is in that category. It's not in a "traditional" hotel building, so don't go if you expect an American type 5 star hotel. But do go for an Amsterdam type 5 star place. The building has a lot of charme and they did a great job changing the place to a 5 star hotel.

  • Stayed: December 2009, travelled as a couple
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Thank Trojan88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2010

We had an HORRIBLE experience at the Amrath. We had made our reservation well in advance and we bought a "best room available" deal that was granting us the best room available at check-in time. We got in our room and realized how small it was, even by European standards. When we opened the curtains, we saw that we didn't have a view on the canals or the street but on other rooms and electric cables. Another thing we noticed was that the bathroom door was fully made of glass and didn't have a frame, meaning that others in the room could perfectly see and hear everything going on... We didn't think too much of this and since we were tired, decided to order from room service. The menu was like 7 items long including one soup and one desert. Nothing 5-star there. There was an "evening menu" (7 different items), but it was starting at 10:30pm. After dinner we went to bed, only to discover another surprise: you could hear absolutely everything going on in the corridor and the other way around we supposed. We kept getting waken up by other clients in the corridor or by roommaids doing their work with as much noise as possible it seemed. If we would have had at least a good night of sleep! We were told that we should have tell the problem to the reception, but I don't see any reason why a 5-star hotel would even offer that kind of room in the first place. After spending the day in Amsterdam, we got back to our room only to notice the our towels were put back on the racks even if we left them in the bath (isn't this the international sign that you need new ones??). So we decided to inspect the cleaning a little bit closer only to see that the coffee spoons we used to eat our breakfast were put back at their place without being cleaned or changed (traces of chocolate and my tongue imprint on the back being proofs of this). We then went to the concierge to get bus tour ticket since it was getting a bit late in the afternoon. We left the hotel and when we traded the voucher for tickets, we were told that the hotel sold us tickets for the boat tour. And it was the last bus of the day... We got back to the hotel and the staff apologized for their error but it was too late. When checking out the next day, we noticed that not only they charged 7.50 Euros for each room service, but there was another tax of around 8.00 euros. All in all, I ate the most expensive regular burger I've ever had. We wanted to leave the place as soon as possible so we asked for a taxi. The concierge was with us outside waiting for it. After 15 minutes outside, we told him that it was too long but he kept telling us it was near and would not let us hop on another one since they do business with one specific company. After waiting nearly another 10 minutes, we took the first cab we saw, happy to leave this place once and for all.

Updated: While Amrath apologized and even sent us a letter, it doesn't make any difference: we had an horrible experience and you can find much better hotels in the vicinity for the same price.

  • Stayed: September 2009, travelled as a couple
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11  Thank belangem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2009

This beautiful old hotel is conveniently located close to the station which makes travel from the airport very easy. When we arrived we were greeted warmly by the staff. Our rooms were spacious with very high ceilings and huge windows. The bathroom was well laid out with a large shower. My only complaint would be although the mini bar was free and had every type of alcoholic and non alcoholic drinks with a few types of snacks the breakfast was not and was a very expensive 25 euros. The hotel was in a very good location to see the sights with the river cruise station just down the road on the way to the station. We didn't eat in the hotel but would certainly recommend the Sea Palace across the river from the hotel where the food was excellent and good value.

  • Stayed: October 2009, travelled with friends
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Thank DelTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2009

We booked a room on sale that said it was not a city view. Little did we expect that meant looking at an interior court and another room twenty feet away. But what really got us was that in this room there was a closet above the mini bar and it had the safe in it as well. At best you could hang up one shirt.

There are no shelves or drawers to put any clothing. For a luxury hotel not to have any closet space and expect a guest to live out of a suitcase.

With several calls the manager came up and before taking me up to the forth floor said, "You Americans you travel with so much luggage." Insulting, but pithy. We were travelling for two weeks and each had medium size bag, but that he felt he had to be insulting was quite surprising.

We did get a better room and it worked out in the end, but I wouldn't recommend it.

  • Stayed: October 2009, travelled as a couple
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1  Thank Sid47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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