Having been to many 5*hotels in my life, my instant impression of the Grand Hotel Amrath was not one that made me smile, in fact I felt a bit lost. I was looking for bright lights and a grand reception with a sumptuous marble floor and a counter full of eager check in staff, but this as not to be. After going up the few steps to the hotel lobby walking on some red carpet that needs a clean I entered the lobby with my partner. The lobby was dark with lights which were dim, like you were taken back to the old days. On my right was a small desk for the concierge. After about 20 seconds, Roland the concierge emerged. He directed us to my left to another room where there was a desk where two ladies were sat – this was check in. Roland supervised our check and advised us that we had been upgraded to a four poster room. He also advised us that he had prepared our tours and everything was ready. I had prearranged the tours with the concierge via e-mail from England as we only had two nights in Amsterdam.
Roland took us to our room through the “school” like corridors and up in a vintage elevator to the first floor where we were given a lovely 4 poster bedroom with a very nice bath room. My only negative comment about the bathroom would be that the shower door and tolilet were too close too each other as the door could not open fully as the toilet was opposite. In my e-mails I had asked Roland to arrange for a fresh cream sponge cake with fruit to be provided on arrival for our anniversary. It was in the room on arrival but turned out to be a fruit tart. I did comment on this the next day – feeling very guilty about doing so as Roland had been brilliant. Roland noted our comments. About two hours later, a knock at the door said “room service”, I opened the door to find that Otto, the other concierge had bought a fantastic chocolate mouse cake to compensate for our disappointment.
The bed was the most comfortable bed I have ever slept in, in any hotel. The concierge service was very caring and attentive. Breakfast was expensive at 25 Euros each. Dinner at the Seven Seas was lovely. I still maintain that the hotel is a bit dark overall and the doors are very heavy. I don’t think this hotel is suited to wheelchair users due to the heavy doors. Whether you like this hotel or not will depend on your taste, I like glamorous, bright and luxurious. This hotel is luxurious in its own way. As much as I want to give it five stars, I can only give it four, but I have to add a caveat; you wont be disappointed with this hotel. Your eyes just need to get accustomed to it.
- Official Description (provided by the hotel):
- Grand Hotel Amrath Amsterdam is a five-star deluxe hotel situated in the monumental Shipping House. You can find us on the Prins Hendrikkade in the city center at only 500m from Central Station and 1100m from Dam Square. We have 165 rooms and suites, offering complimentary wireless internet, free minibar with alcoholic and non-alcoholic drinks and free entrance to the Spa & Wellness center. Facilities furthermore include restaurant Seven Seas, meeting rooms and a bar/lounge. ... more less
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