My wife and I, after reading reviews on Tripadvisor decided to stay at this hotel. We regret our choice.I have stayed in many 5 star hotels and this I would rate at less than 4 stars. Our suite had an canal view and was of a reasonable size. Unfortunately there was something wrong with the plumbing. Soon after we arrived I tried to have a shower. The channels where the water should have gone were blocked and the bathroom was flooded. The water started coming into the bedroom. We called reception and after half an hour had to go down myself to reception. Two people then arrived and removed the blockage. However the stench we smelt when first going in the room was still present and got worse as the day went on. No-one tidied up the mess and the wet footprints of hotel staff were plain to see for the next two days. We had hoped to be offered another room but we were not. We put up with the smell for two nights. During our short stay some newly purchased hair straighteners of my wife "disappeared" from the room. We compained to the management but after an investigation by them they have been unable to find them. We were offer a free nights stay in the future but we declined this as we could not stay in any hotel where theft was treated so casually. Would not recommend this hotel to anyone. Two plus points to the stay were the quietness in the room when the remote controlled curtains were closed. The second plus was the pillows were possibly the most comfortable pillows i have ever slept on. However, this does make for the dissatisfaction we feel.
- Official Description (provided by the hotel):
- Grand Hotel Amrath Amsterdam is a five-star deluxe hotel situated in the monumental Shipping House. You can find us on the Prins Hendrikkade in the city center at only 500m from Central Station and 1100m from Dam Square. We have 165 rooms and suites, offering complimentary wireless internet, free minibar with alcoholic and non-alcoholic drinks and free entrance to the Spa & Wellness center. Facilities furthermore include restaurant Seven Seas, meeting rooms and a bar/lounge. ... more less
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