Well where to start, we arrived at the hotel a few hours before checkin which was 2pm. We asked if there was any chance of checking in before as the wheather was bad, so wanted to dry of and change, the response given by the bar lady was as if I'd asked her for a free night stay. After abruptly being told no, we wondered around the shops until checkin.
My mum HELD the room on her credit card on the understanding that payment was made on arrival, only to find out when we did checkin they took full payment from her card of nearly £750 (we had 3 rooms) we explained to the lady that in no where on the booking did it say that the card would be charge BEFORE checkin, as we were all paying separately cash on arrival. The lady said it had been done and there was no way of rectifying this unless we wanted to pay twice (extremley rude for someone whom just took it upon herself to take payment without the card holders autorisation) . Totally unacceptable to do without permission.
When we checked into the room they were clean, but in no way did they reflect the price we paid for superior rooms. There were buliding works so there was no heating for the first few hours until the work men had finished, which meant it was absolutely freezing.
The safe was broken, and when asking reception it seemed to much trouble to help out.
The rooms were basic but we expected that as it was only a 1* hotel, however found it extremely expensive for the lack of facilities and I can only imagine what the basic room was like.
Overall it was the unfriendly attitude of the staff that ruined our stay, every thing was to much trouble for them, manners and good customer service cost nothing and when somebody is paying to stay at the hotel you represent, a smile goes a long way. I have been to Amsterdame a number of times staying at different hotels, this was by far the most expensive and the worst i have stayed at. Would not recommend and most defiantly would NOT return.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Ebookers, Hotels.com, TripOnline SA and Agoda so you can book your Hotel Cafe Corner House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Cafe Corner