We stayed here on Mon 23rd Dec to Thurs 26th Dec. We had stayed in this hotel twice previously and having been happy with the service all-round, we chose this hotel again for our festive trip to the city. On arrival we were greeted by friendly staff, we checked in, we were given codes to use the free WIFI service and we were shown to our room. We were given a room on the basement floor and the staircase leading to the room was very tight to move around in especially with our luggage.
The room was fine at first, just the same type we had been in before: twin beds and en-suite shower room. The first problem we had was the internet as we quickly discovered that despite being given codes for our devices, there was no connection in the room and we could not access the internet at all.
Second issue was the small flat TV in our room which was practically hidden at the side of the wardrobe and difficult to view. So far poor TV viewing and no internet connection.
The next problem was the real big issue. The shower room with toilet is positioned in the room. The unit is quite small but easy to use, however the entire cubicle smelled very strongly of urine. We thought it might have been the toilet bowl but despite flushing several times the disgusting smell would not leave. We then noticed that the mirror behind the toilet had dried in spray marks all over it and that the spare loo roll in the cubicle looked like it had been dropped in the toilet pan and left to dry. When I picked the loo roll up the smell of urine coming from it almost made me sick. I then noticed that the ledge behind the toilet pan was filthy and had a dried in substance all over it. It was then clear to see that the mirror, the ledge and the spare loo roll were soaked in urine. I immediately threw the spare loo roll in the bin and wiped down the mirror. I had to use shampoo and a hand towel to soak down the ledge and wash it off. I cleaned it myself because the smell was so strong I couldn't wait for a member of staff to be asked to come and do it.
The next problem came the very next morning with the complimentary tea and coffee making facilities. We knew from our previous visits that guests need to ask for these facilities to be brought to the room. I couldn't call reception to order this to our room because there was no telephone number for reception listed on the phone in the room, it was not on our check in card or in any of the hotel literature in the room. So my friend got dressed and went up to reception to ask for the facilities. About 15 mins later she returned carrying a tray with a senseo coffee machine, paper cups and milk portions etc. When I asked why she'd had to bring the tray down herself she said that staff up stairs had told her they were busy serving breakfast and no-one could deliver it! I then noticed that the two paper cups we had been given were both used and dirty inside with remnants of someone else's coffee in one of them and there was a used coffee pad in the machine. Basically we had been given dirty facilities!
The final insult came when we asked asked to check out late, as it was Boxing Day and our flight was not until 8pm that evening. Standard check out time at this hotel is 11am and after reading the hotel room brochure we discovered that we could check out up to 5pm on the day of leaving at a charge of 25 euros. We decided to do this but when asked at reception we were told that the charge for late check out was 10 euros per hour. We said that we'd read the brochure that advertised a price of 25 euros up to 5pm and we were simply told that the brochure was wrong. We were not given an explanation or an apology for the incorrect advertising, just simply told that the brochure was wrong. As we had already pre-paid for our room and we wanted to have the late check out as we had planned for our trip, we had to pay the cost that the receptionist told us. So we arranged to leave at 2pm on the check out day. We spoke to 2 separate receptionists about this arrangement on 2 different occasions, however on the day of our check out while we were still in bed there was a loud knock at the door, which woke us, by a confused member of staff asking if we were checking out that day. It was only 11.30 and our long lie in had been ruined.
I am thoroughly disappointed with my stay at the Apollo Museum Hotel this time and I will definitely not be returning.
- Official Description (provided by the hotel):
- You are looking for a hotel in the city centre. Apollo Museumhotel is located in the heart of Amsterdam. Our hotel is located right next to the Rijksmuseum and is ideal for a city trip, or if you are attending meetings in the centre. Everything is within walking distance. World-class museums close to the hotel are the Van Gogh Museum, the Stedelijk museum and the Heineken Experience. We are located in Pieter Cornelisz Hooftstraat where you will find the special window displays of all large international fashion houses. A feast for the eyes: glass door handles, marble floors, anything is possible in this street. For anyone wanting a good night out, Leidseplein is just 500 metres from the hotel; here you will find student bars, but also well-known clubs, such as De Melkweg and Paradiso. If you wish to escape the hustle and bustle of the city, the Vondelpark is just around the corner. This famous Amsterdam park is the place to go for culture, recreation and sports. ... more less
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- Also Known As:
- Best Western Amsterdam
- Amsterdam Best Western