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“Bong!” 5 of 5 bubbles
Review of BEST WESTERN Museumhotels Delft

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BEST WESTERN Museumhotels Delft
Ranked #5 of 15 Hotels in Delft
Certificate of Excellence
Chelmsford, United Kingdom
1 review
“Bong!”
5 of 5 bubbles Reviewed 17 May 2014

Great Hotel, but the front reception is 30 metres from Delft's Old Church tower. The tower houses a clock, which strikes the number of the hour day and night, with an added bong on the half hour, for good measure. Not the place to stay if you have difficulty in sleeping!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TWS47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmuseumhotels, Front Office Manager at BEST WESTERN Museumhotels Delft, responded to this review, 23 May 2014
Dear TWS47,

Thank you for your review at TripAdvisor. Unfortunately, we cannot change the BONG of the Old Church, even if we would like to. Please request with your next reservation in our hotel for a room in The Gallery building, far away from the church!

We hope you will visit us again in Delft.

Kind regards,
BEST WESTERN Museumhotels Delft

Ferry van Daalen de Jel
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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555 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
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English first
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 May 2014

I am a Tour Manager with Treyn holidays and last week took a large group of 38 to Delft where we were based at this hotel for 4 nights. Throughout our stay I got only positive comments and excellent feedback from the clients about all aspects of the hotel. The location on the canal is wonderful and is very convenient for the centre of Delft (it is also within easy walking distance of the train station which was great for our day trip to Amsterdam). The staff are welcoming, courteous and helpful which creates a lovely atmosphere. On our first night we arrived 2 hours late after a difficult journey involving cancelled trains and everyone was tired, hungry and thirsty. The staff met us at the coach, helped with our luggage and sorted out the check-in very quickly which made all the difference. The rooms were clean and comfortable and had character. They are also well equipped with all the modern facilities (apart from kettles and thus the possibility of making tea/coffee at any time which a lot of British people inevitably miss when abroad!). Breakfast was plentiful and varied (there was a wonderful selection of breads which were delicious). The hotel also catered for us with 2 pre-arranged evening meals. The food and service were very good and those people with specific dietary requirements were well catered for. Many in the group enjoyed using the pleasant bar facilities next to the reception area throughout the day and evening. The location of the bar is perfect as it is adjacent to the reception area and thus one sees people going into and out of the hotel and it is very sociable for a group. All in all it was a thoroughly enjoyable stay for everyone (myself included) and I very much hope to return to the beautiful town of Delft and the Best Western Museumhotel at some point in the future. A lot of my group expressed the same opinion.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JDeledicq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmuseumhotels, Front Office Manager at BEST WESTERN Museumhotels Delft, responded to this review, 23 May 2014
Dear Mrs. JDeledicq,

Thank you very much for your positive reaction. We have had a great time with your group, very good guests. We hope to meet you again at our hotel with one of your groups.

It is a pleasure to welcome you again in our beautiful city Delft.

Kind regards,
BEST WESTERN Museumhotels Delft

Ferry van Daalen de Jel
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
409 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

This is a first rate hotel and everything seems to be recently renovated. Also a really good location within an easy walk of everything. The staff and service was excellent, the breakfasts first rate, the rooms clean, well equipped and spacious and the bathrooms, albeit a little small, were more than adequate. I will be back to both Delft and the Museum Hotel

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmuseumhotels, Front Office Manager at BEST WESTERN Museumhotels Delft, responded to this review, 16 May 2014
Dear Mr. Paul G,

Thank you for your positive comment. With your Rugby team we had superb guests in the hotel. You gave us a weekend with fun and a good atmosphere.

We hope you will return with the group next year, you are always welcome!

Kind regards,
BEST WESTERN Museumhotels Delft

Ferry van Daalen de Jel
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 9 May 2014

Our room was in the Residence a short walk down the side of the hotel - watch out for bikes! It was a comfortable enough room but a bit cluttered and there wasn't any tea & coffee making facilities set out for us. We asked for them and they were brought but only on that day - presumably you have to ask every day. Two (dirty) tea cups were however left for us on the 2nd day afternoon - on the first day's tray. Breakfast was poor and sometimes cold and a request for more croissants did not go down well. Bathroom was good but because of the fixed shower screen both of us got an unexpected soaking when the shower/tap arrangement was operated. Staff were generally very good but I think the hotel could do with a bit of a shake-up.

Room Tip: Ask for a room which is out of sight of the church bell-tower for a quieter sleep
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MikeWilliams10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmuseumhotels, Front Office Manager at BEST WESTERN Museumhotels Delft, responded to this review, 16 May 2014
Dear MikeWilliams10,

Thank you for your review at TripAdvisor.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will discuss your review with our colleagues to see what went wrong with the breakfast and coffee/tea service.

We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.


Kind regards,
BEST WESTERN Museumhotels Delft

Ferry van Daalen de Jel
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 May 2014

I went to Holland last weekend to visit a sick friend in hospital there. I changed my booking twice and then only ended up staying two nights out of three. I arrived from the hospital having had no sleep. Nick who works there was SO kind and should be highly commended. He showed me to my room, asked the breakfast team to keep some food for me (delicious by the way, especially the fresh bread). Then on check out, Nick who was there again only charged me for the two nights I had stayed, realising what an upsetting weekend I had had seeing my friend.
My room was clean, comfortable and quiet.
I have never written a review in my life but was so impressed by the service I experienced it deserved a mention!
Thank you.
Sophie

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SL376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmuseumhotels, Front Office Manager at BEST WESTERN Museumhotels Delft, responded to this review, 9 May 2014
Dear SL376,

Thank you for your positive comment on TripAdvisor regarding your stay with us in BEST WESTERN Museumhotels Delft. It is very nice to read that you have got the service you may expect from our staff. We will forward your review to our reception staff, especially Nick, to show them a wonderful result of our work.

Thank you very much. We hope to see you again in our beautiful city Delft!

Kind regards,
BEST WESTERN Museumhotels Delft

Ferry van Daalen de Jel
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed 17 March 2014

Stayed for a night in this hotel, and as Best Western Rewards member I stay in quite a few hotels of this brand before.

Beware, this hotel in Delft was the worst of all, actually, for Best Western standard I think it's unacceptable especially considering the room. This hotel have very small rooms, furniture is basic and old and there were electric wires all over the floor in the corners.

The bathroom was really small (see pictures) and old standard. It was clean though, but still... For a hotelroom in The Netherlands and for this price level, you can expect much better.

Breakfast was fine, nothing extraordinary, but all basics are provided for. The tables are a bit small but so is the room where breakfast is served (see pictures again)

For Delft, I would not consider this hotel. There is much better ones around otherwise better look in nearby cities Rotterdam or The Hague (Den Haag), which are conveniently reached by railways.

  • Stayed February 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank skycruiserNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmuseumhotels, Front Office Manager at BEST WESTERN Museumhotels Delft, responded to this review, 11 April 2014
Dear skycruiserNL,

Thank you for your feedback on TripAdvisor regarding your stay in our hotel, BEST WESTERN Museumhotels Delft. You were a guest at our hotel in February 2013. We would like to inform you that we have renovated 51 hotel rooms last January 2014. All rooms have new carpeting, wallpaper, flat screen TVs and AUPING beds.

On behalf of our entire team, I would like to apologize for not exceeding your expectations.
We would like to invite you once again to Delft and will give you another experience in our renovated Museumhotels.

Kind regards,
BEST WESTERN Museumhotels Delft

Ferry van Daalen de Jel
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Framlingham, England, United Kingdom
Level Contributor
160 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 16 March 2014 via mobile

I was given a room in the annex called the Residence, a short walk down the adjacent side street. Nice spacious room and bathroom. Thought I could hear trains but they did not disturb me at all at night. I arrived really early (09:30) and was given a room. Good room rate. Good Dutch breakfast which is available in the Residences as well as in the main hotel. Very centrally situated, but not too far to walk from the train station or the bus station at Zuidpoort. Delft is such a beautiful town but mind you don't get mown down by the cyclists who whizz silently round everywhere and seem to have priority over pedestrians! Fun watching people park their cars inches from the edge of the canal.

Stayed March 2014, travelled on business
Helpful?
Thank Rupert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmuseumhotels, Front Office Manager at BEST WESTERN Museumhotels Delft, responded to this review, 21 March 2014
Dear Mr. Rupert T,

Thank you so much for your positive review on TripAdvisor regarding your stay in our hotel, BEST WESTERN Museumhotels Delft. It is a pleasure to hear you enjoyed your stay with us. Your comment shows us we are on the right track when aiming for the high level of service and quality.

We hope to see you again in Delft!

Kind regards,
BEST WESTERN Museumhotels Delft

Ferry van Daalen de Jel
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Museumhotels Delft

Property: BEST WESTERN Museumhotels Delft
Address: Oude Delft 189, 2611 HD Delft, The Netherlands
Region: The Netherlands > South Holland Province > Delft
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Delft
#5 Family Hotel in Delft
#7 Romantic Hotel in Delft
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN Museumhotels Delft 4*
Number of rooms: 66
Official Description (provided by the hotel):
BEST WESTERN Museumhotels has 3 unique locations. The Museumhotel, the Residence and the Gallery, each of which is located on monumental premises and has its own particular style and history. Because they are separated by beautiful residential houses, offices and shops, our guests literally know what it feels like to sleep among the local Delft inhabitants. ... more   less 
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Also Known As:
Best Western Museumhotels Delft Hotel Delft
Best Western Delft
Delft Best Western

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