Our top-floor "executive" room was nothing terribly special, but acceptable. We had a view toward the back, nothing at all to see, some alleys, but quiet. When we arrived we were told by the very pleasant staff that the elevator was broken. So we lugged our suitcases four flights up -- and got our exercise all weekend. In the room, the toilet seat was a bit askew (the little connector had worked its way out), the combination safe was not operable (but a second key-operated safe was), and the inner sheer curtain in the window fell down when we tried to close it (and was not put back up when the room was cleaned). All those challenges aside, the staff was quite pleasant, the room was generously sized and clean, and the AC worked well. The optional buffet breakfast was pricy. The hotel's location is perfect, easily walkable to the station and close to the charming central square, the Beestenmarkt, with its harbor and canals and boats and restaurants. Definitely see the historic windmill, right near the hotel, while you're there; quite fascinating. We took the Express Bus from the station to Keukenhof Gardens, and that worked perfectly. Leiden is a charming, historic university town (Rembrandt was born there, and the Pilgrims sojourned there for a year before boarding the Mayflower), has quite a few museums, and is well worth a visit.
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